We have had a Smith Thompson security system over 10 years.Since the beginning we have been plagued with false alarms going off. While away on vacation the police were even called at different times... ãã£ãšèŠã
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our land line was about to be obsolete so we needed to go wireless. we contacted our security company and they said we needed all new equipment and the price would increase from $20 to $ 50 a month. w... ãã£ãšèŠã
Well done! Noel noticed a slow plug leak inside and tightened the plug. Heard noise from connector outside and check showed it low. Replacement was done quickly along with replacement of capacitor whi... ãã£ãšèŠã
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Recently switched from ADT to Smith Thompson and very glad we did. Their technician, Clint, (Austin area), was prompt, professional, and knowledgeable. This is the 4th home/security system we have had... ãã£ãšèŠã
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For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.
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6652 Pinecrest #500, 75024, Plano, ç±³åœ
- 888-888-1695
- info@smiththompson.com
- smiththompson.com
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beware of faulty equipment
We have had a Smith Thompson security system over 10 years.Since the beginning we have been plagued with false alarms going off. While away on vacation the police were even called at different times (on different trips) since no one was home to deactivate the alarm or available to speak with. When the repair service is called out, we are charged $79 to be told they canât fix the problem unless we replace all their equipment at our own cost. They canât even narrow down which sensor is the problem. We are now buying our own security cameras to monitor ourself and saving the cost and trouble of dealing with their faulty equipment and false alarms. I will say they are very fast to respond to alarms, just that our equipment has always been faulty and even after 2 repairs calls, it remains faulty.
our land line was about to be obsoleteâŠ
our land line was about to be obsolete so we needed to go wireless. we contacted our security company and they said we needed all new equipment and the price would increase from $20 to $ 50 a month. we said we need to shop around. a friend of ours suggested we call Smith Thompson so we did. we got our wireless connection and a new keypad for $90. Andrew our installer was on time, courteous, and knowledgeable. we like to pay by the year which yielded us a 1 month free discount. my wife and i were very impressed with Andrew and Brittany who we spoke with over the phone setting up the appointment.
Service was excellent
Service was excellent. Noel was very knowledgeable and clearly explained his findings, the steps needed for repair, gave upfront pricing, and was thorough. He cleaned the work area, was polite, and got the job done in a very reasonable amount of time. I will be calling Smith Thompson for any future HVAC issues we have.

Smith Thompson Home Security ããã®åç
Professional and Courteous
We are always pleased with the service we receive from Smith Thompson. All their employees are professional and courteous.

Smith Thompson Home Security ããã®åç
Honest, dependable A/C service company
Although they were a little late, Emmanuel clearly communicated his revised arrival time.
Emmanuel clearly explained the issue with our unit and gave me the options.
He worked quickly and cleaned up when he was done.

Smith Thompson Home Security ããã®åç
System Re-Charge
My system needed to be re-charged and Noel was very professional and performed all work needed to get my system cooling properly. I highly recommend Noel and ST Heating and Cooling. And they have a great pricing on monitored security systems!

Smith Thompson Home Security ããã®åç
Juan was awesome and courteous. He explained everything in detail and also about how long it will take.
Juan was awesome and courteous

Smith Thompson Home Security ããã®åç
Emanuel was amazing
Emanuel was amazing. He gave tips on how to care for the AC.

Smith Thompson Home Security ããã®åç
Well done
Well done! Noel noticed a slow plug leak inside and tightened the plug. Heard noise from connector outside and check showed it low. Replacement was done quickly along with replacement of capacitor which also tested low. Preemptive is better than outage in heat of summer or cold of winter.

Smith Thompson Home Security ããã®åç
The tech did a very thorough job
The tech did a very thorough job. I have confidence that they will execute the repairs properly. Alan is an excellent tech.

Smith Thompson Home Security ããã®åç
He was informative and explained stuffâŠ
He was informative and explained stuff very well.

Smith Thompson Home Security ããã®åç
William is a thorough professional whoâŠ
William is a thorough professional who does his work well and has offers great customer service!

Smith Thompson Home Security ããã®åç
The technician did a great job
The technician, Lemuel, worked quickly and effectively. He made sure I understood what was done and even took care of a wasp nest that was on our outside unit.

Smith Thompson Home Security ããã®åç
Juan was thorough with his work and didâŠ
Juan was thorough with his work and did a great job!
On time and very polite.

Smith Thompson Home Security ããã®åç
Noel was personable and thorough.
Noel was personable and thorough.

Smith Thompson Home Security ããã®åç
Great a/c service
Emanuel did a great job. He was thorough and professional. I recommend Smith Thompson Heating and Cooling to anyone who needs heat and air service or maintenance.

Smith Thompson Home Security ããã®åç
Very courteous and knowledgeable
Very courteous and knowledgeable
On time and explains the stuff very clearly

Smith Thompson Home Security ããã®åç

Smith Thompson Home Security ããã®åç
Great customer service
Noel was on time, very knowledgeable giving us several options and gave great customer service. I would definately use Smoth Thompson again for any AC issues.

Smith Thompson Home Security ããã®åç
Emanuel had great customer service
Emanuel had great customer service, didn't track dirt through the house, and gave me thorough explanations!

Smith Thompson Home Security ããã®åç
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