Smokehutuk ロゎ
りェブサむトにアクセス

Smokehutuk レビュヌ 150

•
TrustScore 5段階評䟡の2

2.1

電子タバコ店
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Another order which hasn't arrived and no communication from Smoke Hut despite emails and messages sent. If there is an issue with stock,delviery etc just inform the customer. Will most probably be... もっず芋る

5぀星のうち1の評䟡

Delivered on 6th with next day delivery. Tracking updated stating sender has assured Royal Mail parcel has been sent to them. I am still waiting. No contact from seller despite numerous emails to them... もっず芋る

5぀星のうち2の評䟡

Usually they are great however the last few orders they have really let me down, I ordered on 18th October still have not received my order and have not heard anything from anyone despite contacting t... もっず芋る

5぀星のうち5の評䟡

Ordered 2 Elux Firerose, Mr Blue and Grape Gummy Bear. Both flavours came correctly. Ordered midnight Wednesday and they were here by Friday midday. Highly recommend Firerose and will definitely be or... もっず芋る

䌁業が回答したした

䌁業情報

  1. 電子タバコ店
  2. 菓子屋
  3. 氎タバコ店
  4. タバコ屋
  5. ベむパヌ専門店

圓該䌁業による蚘述

Welcome to Smoke Hut UK, your go-to destination for premium vaping products. As a trusted online retailer, supplier, and wholesaler, we offer an extensive range of disposable vapes, e-liquids, vape kits, rechargeable vapes, and pod systems. Discover trending brands like ELUX, ELF BAR, LOST MARY, SKE CRYSTAL®, RandM, IVG, BULLET BAR, GOLD BAR, HAYATI PRO MAX, HAYATI ULTRA 15K, ASPIRE GOTEK, SMOK, Vaporesso, GeekVape, Voopoo, Riot Squad, Bar Juice, Nasty Juice, Dinner Lady, and Doozy Vape Co. We specialise in the full range of Hayati products, including the Hayati Pro Max 4000 and Hayati Ultra 15K. Whether you're looking for the latest disposables or high-quality nic salts, we have everything you need to enhance your vaping experience. Our commitment to quality, variety, and customer satisfaction sets us apart. Plus, we offer free next-day delivery on all orders over £25, so you can get your favourite products quickly and hassle-free. Shop with confidence and elevate your vaping journey at Smoke Hut UK — where quality meets convenience.

連絡先

2.1

期埅以䞋

TrustScore 5段階評䟡の2

150件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌに回答しおいたせん

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち4の評䟡

Disappointing! Using them every two weeks normally


Using them every two weeks normally last delivery was a bit delayed but I was like it’s happen for all of us, this time I’m waiting longer then a week for my next day delivery emailed them multiple times no response, communication is a 0 out of 10 ones I got the parcel just want to forget they exist and never order from them again

After all this I thought I give them another chance, and here we are they are on point again fast delivery, good price and good products! Please people remember everyone do mistakes and nobody is perfect, they still can improve on there communication but give them some time.

2024幎11月14日
自発的なレビュヌ
Smokehutuk ロゎ

Smokehutuk からの回答

Dear Hanyicska,

Thank you for taking the time to update your review and for giving us another opportunity to serve you. We’re pleased to hear that your recent experience was positive, with prompt delivery, competitive pricing, and quality products meeting your expectations.

We acknowledge the previous delays and communication gaps you experienced and sincerely apologise for any inconvenience caused. Please rest assured that we are actively working on improving our processes to ensure better communication and a consistently seamless experience for all our customers.

Your understanding and willingness to give us another chance is greatly appreciated. We value your continued support and are committed to providing you with exceptional service moving forward.

Should you have any questions or require assistance in the future, please don’t hesitate to contact us. We are here to help.

Kind regards,
Tony

5぀星のうち1の評䟡

Been waiting a week for delivery even


Been waiting a week for delivery even though it should be a next day service. I've Sent them multiple messages and ive heard nothing back from them.

2024幎11月7日
自発的なレビュヌ
Smokehutuk ロゎ

Smokehutuk からの回答

Hi Anthony,

I’m really sorry to hear about the delay with your delivery and the lack of communication—it’s certainly not the experience we want for our customers.

I’ll personally look into this for you to ensure the issue is resolved as quickly as possible. Your order will be prioritised, and I’ll make sure to provide you with an update very soon.

Thank you for bringing this to my attention, and I apologise for any inconvenience this has caused. Please don’t hesitate to email us at contact@smokehutuk.com or use our support chat.

Thank you for your patience.

Best regards,

Tony
Customer Service Team
Smoke Hut

5぀星のうち2の評䟡

I ordered 10 elux vapes which cost


I ordered 10 elux vapes which cost nearly £70 I was told they were dispatched on Tuesday next day now Friday and still nothing, I rang royal mail with tracking number and they said they are waiting for parcel but that has been like that for 3 days that is not next day delivery. I have messaged them multiple times and no response will be going to bank to get money back scam company.

2024幎10月28日
自発的なレビュヌ
Smokehutuk ロゎ

Smokehutuk からの回答

Hi Gemma,

I’m very sorry to hear about the delay with your order and the frustration this has caused. I completely understand how disappointing this experience has been, especially since you expected next-day delivery.

I want to assure you that we are not a scam company, and I will personally investigate this issue for you. In the meantime, I will also reach out to you directly to provide an update and ensure this is resolved as soon as possible. If for any reason your parcel cannot be located, I’ll make sure we resolve this with you to your satisfaction.

Thank you for bringing this to my attention, and I apologise again for the inconvenience. You can reach us at contact@smokehutuk.com or via our support chat if you need further assistance.

Kind regards,

Tony
Customer Service Team
Smoke Hut

5぀星のうち1の評䟡

usually order from here everyweek used


usually order from here everyweek used to arrive next day without fail! now ive been waiting nearly two weeks for my delivery to arrive. ive emailed many times and havent had a respose. no other way of contacting them .

2024幎10月18日
自発的なレビュヌ
Smokehutuk ロゎ

Smokehutuk からの回答

Dear Maddison,

Thank you for your continued support, and I sincerely apologise for the delays with your recent order and the lack of communication. We understand how frustrating this is, especially as a regular customer who has always received quick service in the past.

I can assure you that this is not the standard we aim for, and we are currently working hard to resolve the situation. Please contact us at contact@smokehutuk.com with your order details and contact details so we can prioritise your case and ensure your delivery is completed as soon as possible.

We truly value your loyalty and appreciate your patience while we work on making this right.

Kind regards,

Tony
Customer Service Team
Smoke Hut

5぀星のうち1の評䟡

Placed a order number 8577

Placed a order, never received, thier own website saying not been sent, asked for money back and never got either or. £50 quid down pan! beware folk

2024幎9月13日
自発的なレビュヌ
Smokehutuk ロゎ

Smokehutuk からの回答

Dear Stephen,

Thank you for your feedback, and we sincerely apologise for the delays and frustration you experienced with your recent order. We’re pleased to hear that your order has now been delivered, but we understand this situation has caused inconvenience, and for that, we are truly sorry.

Please know that we take your concerns seriously, and we’re reviewing this internally to ensure smoother service in the future. If you have any further issues or need assistance, please don’t hesitate to contact us at contact@smokehutuk.com.

We appreciate your patience and hope to serve you better moving forward.

Kind regards,

Tony
Customer Service Team
Smoke Hut

5぀星のうち1の評䟡

only 1/2 my oder came still wait going


only 1/2 my oder came still wait going on 2 week
been useing the store for 1year+ and the past 3 oder are like this once and if my item come it will be the last time for me ive emailed them, used the website chat getting no chatter from them, if i was a first time customer i would say it was a scam

2024幎9月6日
自発的なレビュヌ
Smokehutuk ロゎ

Smokehutuk からの回答

Dear TJM,

Thank you for your feedback, and we truly apologise for the inconvenience caused by the partial delivery of your order. We understand your frustration, especially as a loyal customer, and we're committed to making this right.

To help us resolve this as quickly as possible, could you please email us at contact@smokehutuk.com with more details about your order? We’ll prioritise your case and ensure the remaining items are sent out promptly.

Thank you again for your patience, and we look forward to hearing from you soon.

Kind regards,

Tony
Customer Service Team
Smoke Hut

5぀星のうち1の評䟡

I have been waiting for over 3 weeks


I have been waiting for over 3 weeks for 10 vapes that I have paid for. Someone said on the chat feature over a week ago that they would look into it. No further response, no refund, no vapes. I have requested someone call me or email me numerous times. This is now theft I have paid for something that I have not received. It's out of order!

2024幎7月28日
自発的なレビュヌ
5぀星のうち1の評䟡

Yet again didn't arrive

Yet again didn't arrive, message's sent again and again to be told the flavours were out of stock.
Thank you for letting me know (not).
Order finally arrived 3 different flavours ordered not one in the order but probably the flavours nobody wanted.

2024幎8月9日
自発的なレビュヌ
5぀星のうち5の評䟡

Placed 3 orders in a week for 3x10 pack


Placed 3 orders in a week for 3x10 pack . Checked on the message feature to see they had what I wanted. They verified this and order was placed . Recieved next day on all apart from the one placed over the weekend. Definitely reliable where my order was concerned. Plus used a discount code to make them cheaper. Free delivery too. Very happy .

2024幎6月26日
自発的なレビュヌ
5぀星のうち1の評䟡

Avoid!

Second Update
 still heard nothing from Smokehut, no refund given and no ecigs have been received!

Update: it’s been 5 days since Smokehut replied to my review. And despite saying they will be in touch, we have still heard nothing from them.

My Mum ordered a box of 10 elux firerose ecigs in February at a cost of almost £80. The items never arrived. We contacted Smoke Hut numerous times. We had a few responses from them apologising and saying they would send them out. After a few times of them still not arriving, we asked for a full refund. Since then, we appear to have been blocked as we can no longer contact them. My Mum had ordered from them previously and not had a problem, albeit the delivery was quite slow despite stating it was next day delivery. I honestly would avoid this website at all cost. Absolutely disgusting, taking money from a disabled pensioner and not providing the products.

2024幎2月7日
自発的なレビュヌ
Smokehutuk ロゎ

Smokehutuk からの回答

Dear Verity,

I am truly sorry to hear about the experience you and your Mum had with our service. Please accept my sincere apologies for the inconvenience and frustration this situation has caused.

At SmokeHut, we take customer satisfaction very seriously, and I am disappointed to learn that we fell short of your expectations this time. I understand the importance of timely delivery and reliable communication, and I regret that we were unable to meet those standards in your case.

I want to assure you that this is not the level of service we strive to provide. Your feedback is incredibly valuable to us, and I will personally investigate this matter to identify the issues and prevent similar incidents from occurring in the future.

Regarding your order, I will ensure that it is resolved promptly. Additionally, I will arrange for a member of our support team to contact you directly to discuss the issue and provide further assistance.

Once again, I apologise for the inconvenience and disappointment caused. We value your trust and loyalty, and I hope for the opportunity to make things right for your Mum.

Thank you for bringing this matter to our attention.

Best regards,

Tony
Customer Service Team
Smoke Hut

5぀星のうち1の評䟡

Bought a 10 pack of Elux 3500 and every


Bought a 10 pack of Elux 3500 and every single vape was counterfeit !! Do not buy anything from this website they are risking people’s health for a small change !! AVOID AT ALL COST!!!!

2024幎4月25日
自発的なレビュヌ
Smokehutuk ロゎ

Smokehutuk からの回答

Dear Leroy,

We are deeply concerned to hear about your experience with our product. Ensuring the authenticity and quality of our products is our top priority. We would like to investigate this matter further to understand what may have gone wrong. Please contact us at contact@smokehutuk.com, and someone from our team will be able to investigate this.

Kind regards,
Tony

5぀星のうち4の評䟡

Quick at resolving issues and great products

Updated: had a call from a gent called Harry who was super helpful and very apologetic and explained there was a technical issue with their email address being incorrect on emails received, arranged for next day delivery which arrived today and even popped in an extra vape. Thank you.
I didn’t want to write this as ordered previously and had a great experience but this time I have not received my order & none of the emails are working. No other contact which is really frustrating and I ordered a week ago under the 24hr delivery.

2024幎2月28日
自発的なレビュヌ
5぀星のうち5の評䟡

Was worried at first as no email or


Was worried at first as no email or confirmation but then got a ring from delivery man called Ash who was amazing and told me about my 10 elux box 3 are not available and gave me options to have different instead of putting any in I really respect it. Great elux quality very happy will order again great customer service. 10/10

2024幎2月13日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent service

Excellent service. Order every couple of weeks.

2024幎2月7日
自発的なレビュヌ
Smokehutuk ロゎ

Smokehutuk からの回答

Hi Rebecca,

Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying our service. Your continued support is greatly appreciated!

5぀星のうち1の評䟡

Updated review

Update- eventually had a call from Smokehut, after my initial review .
They were re-sending my order ( received 24 hours later & gave me a refund for the inconvenience which had been caused).
Accepted this as more than fair & agreed to update my review once I was happy.

As others have reviewed below, poor customer service.
Have not received my order & none of the emails are working. No other contact.
Advise not to purchase from them.

2024幎1月15日
自発的なレビュヌ
Smokehutuk ロゎ

Smokehutuk からの回答

Dear J Kearns,

Thank you for updating your review and for your patience throughout this process. We sincerely apologise for the inconvenience caused and are grateful for the opportunity to make things right.

We're glad to hear that you received your order promptly after our call and that we were able to resolve the issue. Your satisfaction is our priority, and we're committed to ensuring that all our customers have a positive experience with us.

Once again, we apologise for any frustration you experienced, and we truly appreciate your understanding and cooperation. If there's anything else we can assist you with, please don't hesitate to reach out.

Thank you for choosing Smokehutuk, and we look forward to serving you better in the future.

5぀星のうち4の評䟡

Legit and reliable

I've ordered a bunch of times from here now. I was a little apprehensive after I got ripped off by a different company but thankfully these guys are legit. I tend to get a mixed box of Firerose. I know people are moaning that the flavours sent are wrong sometimes but if you leave a contact number, they've always called me if there's been an issue with stock and let me pick different flavours. The customer service is good and dispatch has always been prompt. I've also never received a faulty one.

Only thing stopping it from being a 5* review is the stock issues not being displayed on the website. I think this could be resolved by texting customers with what you have available and waiting on a response before dispatching (I can answer calls at work but others may not be able to). And price, as currently other websites offer the same mixed box but for £10 less, I'm just not sure I wanna risk it for a tenner as I do trust this company now.

2023幎10月6日
自発的なレビュヌ
Smokehutuk ロゎ

Smokehutuk からの回答

Hi Zaki,

Thank you for taking the time to write a review of our services it is reviews like this that allow us to improve our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.

We very much appreciate your repeated custom and loyalty.

Thank you !

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報