Smokemart レビュー 

Smokemart からの回答

2025年10月2日

Hey Robert, thank you for taking the time to leave a five-star review! We're so thrilled to hear about your experience with our customer service team. We will be sure to pass your kind words onto them!

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2025年7月23日

Hi Anthony,

Wow, thank you for the fantastic feedback! We’re thrilled to hear your order arrived within the hour—same day delivery is what we strive for!

We truly appreciate your support!

Smokemart からの回答

2025年7月23日

Hi Geoff,

Thanks so much for your kind words! We’re happy to hear you found our service easy and fast.

We appreciate your support!

Smokemart からの回答

2025年7月23日

Hi Catherine,

Thank you so much for your kind words and recommendation! We’re thrilled to hear you find our delivery reliable and our customer service sterling.

We truly appreciate your support!

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2025年7月23日

Hi Michael,

We do apologise for the delay in providing a response to your feedback.

We’re very sorry to hear that your same day delivery didn’t arrive as promised, especially after you placed your order early in the morning. We understand how frustrating it is to wait all day without receiving your order.

Please know this is not the experience we want for any of our customers. We take your feedback seriously and are reviewing our delivery processes to prevent this from happening again.

If you could contact us directly at hello@smokemart.com.au with your order details, we’d like to investigate what went wrong and work towards a resolution.

Thank you for bringing this to our attention.

Smokemart からの回答

2025年7月23日

Hi,

We do apologise for the delay in providing a response to your feedback.

Thank you for your honest feedback. We’re really sorry to hear that your experience with our same day delivery hasn’t been consistent and that your orders sometimes arrived later than expected.

We understand how important it is to receive your items promptly when you’ve paid for same day service, and it’s clear we haven’t met that expectation in your case. We’re actively reviewing our delivery operations to improve timing and communication.

We also apologize that no compensation or refund was offered — this is not the service standard we strive for. Please contact us at hello@smokemart.com.au with your order details so we can investigate and make this right for you.

We appreciate your patience and the opportunity to improve.

Smokemart からの回答

2025年7月23日

Hi Ben,

We do apologise for the delay in providing a response to your feedback.

Thank you for sharing your experience. We’re really sorry to hear about the ongoing difficulty finding rolling machines in stock—it’s frustrating, and we understand your disappointment.

We’re actively working with our suppliers to improve availability, and we will address the communication issue you mentioned with our staff to ensure transparency and honesty.

If you’d like, please reach out to us at hello@smokemart.com.au so we can help check stock at nearby locations or offer alternatives. We appreciate your feedback and hope to restore your confidence in us.

Smokemart からの回答

2025年7月23日

Hi Anthony,

We do apologise for the delay in providing a response to your feedback.

We’re very sorry to hear about your frustrating experience. It’s disappointing to learn that we didn’t meet your expectations, especially regarding same day delivery and communication.

We understand how important it is to be able to reach us promptly and to have clear options if an order can’t be fulfilled. We’re currently reviewing our processes to improve both responsiveness and order management.

Please contact us directly at hello@smokemart.com.au with your order details so we can assist and work to make things right.

Thank you for your feedback—it helps us improve.

Smokemart からの回答

2025年7月23日

Hi Jade,

We do apologise for the delay in providing a response to your feedback.

We’re really sorry to hear that your same-day delivery didn’t arrive as promised. We understand how frustrating that is—especially when you’ve paid extra and followed all the required timeframes.

This isn’t the experience we want for any of our customers. While delays can occasionally happen due to courier or operational issues, we take full responsibility for the inconvenience caused and are reviewing what went wrong in your case.

Please reach out to us at hello@smokemart.com.au with your order number so we can investigate further and make this right. We appreciate your feedback and the opportunity to improve.

Smokemart からの回答

2025年7月23日 に更新

Hi Bron,

We do apologise for the delay in providing a response to your feedback.

Thank you for your feedback. We're sorry to hear you had a negative impression of our pricing and operations. We aim to offer a wide range of products and pricing that reflects both value and quality, and we understand it may not always compare favorably with supermarkets on certain items.

Regarding your other concerns, we take any comments about our team and workplace environment seriously. If there's something specific you'd like to report or discuss further, please reach out to us directly and confidentially at hello@smokemart.com.au.

We appreciate you taking the time to share your thoughts—it helps us continue to improve.

Smokemart からの回答

2025年7月23日 に更新

Hi Gordon,

We do apologise for the delay in providing a response to your feedback.

Thanks for taking the time to share your feedback. We’re sorry to hear that your recent experiences haven’t met expectations. We understand how frustrating it is when essential items like gas refills and Rollie machines are out of stock, and we agree—it’s not ideal.

While we’ve expanded our range to include lifestyle and tech products, tobacco-related items are still a core part of what we offer. That said, we know availability has been inconsistent, and we’re actively working with suppliers to improve stock levels and product variety across all our stores.

We appreciate your honest review—it helps us do better. If there’s something specific you’re still waiting on, feel free to reach out to our team at hello@smokemart.com.au, and we’ll do our best to assist.

Smokemart からの回答

2025年7月23日 に更新

Hi Throrax,

We do apologise for the delay in providing a response to your feedback.

We’re very sorry to hear about your repeated frustration with our same day delivery service and phone line availability. Your experience clearly hasn’t met the standards we aim to uphold, and we sincerely apologize for that.

We understand how important timely delivery is, especially when it's promised as same-day, and it's clear we fell short—more than once. We're currently reviewing both our delivery process and phone system hours to ensure they align with what we communicate to customers.

We’d like to look into your specific orders and do what we can to make this right. Please reach out to us directly at hello@smokemart.com.au with your order details.

Thank you for your honest feedback—it helps us improve.

Smokemart からの回答

2025年7月23日 に更新

Hi James,

We do apologise for the delay in providing a response to your feedback.

We're truly sorry to hear about your experience and appreciate you bringing this to our attention. We take claims like this very seriously, especially regarding product accuracy and performance.

It’s never our intention to mislead or disappoint, and we’d like the opportunity to make things right. If you can provide your order number and details about the issue, our team will look into it right away. Please contact us at hello@smokemart.com.au.

We’re committed to improving and hope you’ll give us the chance to resolve this.

Smokemart からの回答

2025年7月23日 に更新

Hi Basil,

We do apologise for the delay in providing a response to your feedback.

Thank you so much for your order and for taking the time to leave a review! We're glad to hear you were happy with the pricing and communication throughout the process.

Apologies again for the hiccup with same day delivery—we appreciate your understanding and patience. We're working to improve our logistics so we can meet those expectations more consistently in the future.

Thanks again for your support!

Smokemart からの回答

2025年7月23日 に更新

Hi Echo,

We do apologise for the delay in providing a response to your feedback.

We’re sorry to hear you weren’t satisfied with the lighters you received. Your feedback about the product quality is important to us, and we’ll be passing it along to our supplier team for review.

We always aim to offer products that meet both safety and performance standards, and we stand behind our customers' right to expect value for money. If you haven’t already, please reach out to our support team at hello@smokemart.com.au—we’d like the chance to resolve this for you.

We appreciate your feedback and are constantly working to improve our products and service.

Smokemart からの回答

2025年7月23日 に更新

Hi Joe,

We do apologise for the delay in providing a response to your feedback.

Thank you for your feedback, and we're genuinely sorry for the experience you've had. We completely understand how frustrating it is to place an order, only to find out the item is out of stock—especially after entering your details.

This definitely isn’t the experience we want our customers to have. We’re currently reviewing our stock system and checkout process to ensure this doesn’t happen again.

As for the difficulty reaching us by phone, we’re also looking into that—your time is valuable, and we want to make sure we’re as responsive as possible.

If you'd be willing to give us a second chance, please contact us directly at hello@smokemart.com.au and we’ll do our best to make things right.

Thank you again for your honest feedback.