Snag Doctor レビュー 

195
•
TrustScore 5段階評価の4.5

4.7

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The West Yorkshire team did a great job on my bathroom vanity unit. I was speaking with Carl and nothing was to much trouble always available and insightful. Had a slight issue but was nothing to worr... もっと見る

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5つ星のうち5の評価

I have just used the West Yorkshire Snag Do tor to fix my worktop and flooring.Sean the technician has done a fabulous job and was very thorough professional and friendly I would definitely use t... もっと見る

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5つ星のうち5の評価

I would just like to say what an amazing job Kieran from the North East has just completed . I live in a new build home and two radiators were damaged . He was very friendly and professional - the rad... もっと見る

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5つ星のうち5の評価

Seriously impressed with Snagdoctor! I had a joint in my quartz composite worktop that needed replacing and colour matching, as well as a ceramic floor tile that was cracked and chipped. Before... もっと見る

企業が回答しました

企業情報

  1. 修理サービス

当該企業による記述

At Snag Doctor, our friendly, professional technicians are able to carry out amazing repairs to chips, dents, scratches and holes on a wide range of hard surfaces. By repairing an item on-site, we are able to save our clients time, money and the inconvenience of sourcing a replacement. Our skilled technicians can repair and resurface: wood, stone, brick, sanitaryware, tiles, upvc and more! Whether the damage is caused by impact, staining, burning or accidental damage, we can make any surface look as good as new. Against replacement, we can do the work in less time, at less cost and with less hassle, benefiting both you and the environment. Please note that we are a franchise network and each franchise is managed separately. This account is managed by the head office in the North West.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

195件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.7

すべてのレビュー

(195)

過去12か月のレビュー数: 88件

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5つ星のうち5の評価

Snag doctor East Yorkshire

Snag doctor East Yorkshire were brilliant
Josh turned up early to the job even took his shoes of and respected my property
He listened to what i was saying and kept me updated to what he was doing during the 2 hours he was at my house
He was kind polite and put me at ease he left the bathroom spotless and the shower tray that had shards of glass stuck in it is now back to the orginal shower tray excellent job would definately recommend this company as i contacted them over the weekend and got a call on bank holiday Monday to say they could repair the shower tray Wednesday
Fab service ❤️

2026年5月27日
自発的なレビュー
Snag Doctor ロゴ

Snag Doctor からの回答

Thank you Shelley for your great review we will make sure this is passed on to Josh

5つ星のうち5の評価

Burnt kitchen work top

Unfortunately, I burnt my kitchen work top and the door.
Danny from East Yorkshire, Snag Doctor, , came to day and made a wonderful repair.
Very professional and spent time making the repair so the my distress of the burnt area was only a memory.
Highly recommend this company.

2026年5月26日
自発的なレビュー
Snag Doctor ロゴ

Snag Doctor からの回答

Thank you for your review!

5つ星のうち1の評価

A snag repair technician was sent to…

A snag repair technician was sent to fix chips, scratches, and remove residue in my home, but unfortunately the experience was very disappointing. While some of the residue was removed, a large amount was still left behind and the overall quality of the work was poor.

The biggest issue was the spray paint overspray left across my windows, including, glass, sealant, and sliding door bars. Instead of improving the finish, it created additional problems that now need correcting.

I expected a professional standard of workmanship and attention to detail, but the results fell far below expectations. Based on my experience, I would not recommend this service.

2026年5月19日
自発的なレビュー
Snag Doctor ロゴ

Snag Doctor からの回答

We are sorry to hear about your experience and appreciate you bringing this to our attention. We have requested further information so that we can investigate the matter thoroughly.

Please contact our Customer Care team at Head Office on 01204 322510 or email the job details to customercare@snagdoctor.com, and a member of the team will be happy to assist you further.

Thank you.

Update 27/7/26 - We have yet to receive any information regarding this review? Please contact us using the contact details so we can investigate. Thank you

5つ星のうち5の評価

Today we had Kieran from Snag Doctor

Today we had Kieran from Snag Doctor come to repair a cracked and damaged tile in our bathroom, and the job he did was absolutely amazing. Kieran was very polite and professional from the moment he arrived. He explained the work in detail and talked us through exactly what he would be doing, which was really reassuring. He was also extremely punctual — he was scheduled to arrive at 10:30am but actually arrived early at 9:30am. We are very impressed with both the quality of the repair and the excellent customer service. Highly recommended!

2026年5月20日
自発的なレビュー
Snag Doctor ロゴ

Snag Doctor からの回答

Thank you for your fantastic review! We’re delighted to hear you had a positive experience with our team and service. Your feedback is greatly appreciated and will be shared with the Kieran.

5つ星のうち5の評価

Lee sorted out marked side panel out !!

Thank you Lee for sorting our marked side panel out !! You just can't tell anymore. Great guy, very professionally done, thanks again !!

2026年5月18日
自発的なレビュー
Snag Doctor ロゴ

Snag Doctor からの回答

Thank you for your review! We’re delighted to hear you had a positive experience. Your feedback is greatly appreciated and we will pass this onto Lee. He will be really pleased with this!

5つ星のうち5の評価

Chip to Granite worktop

We received a very quick response to our enquiry and attendance was soon after. Great job done with minimal disruption.

2026年5月6日
自発的なレビュー
Snag Doctor ロゴ

Snag Doctor からの回答

Thank you for your review!

5つ星のうち5の評価

Highly recommended invisible tile repair

We had a shower seat removed and it left four holes in our beautiful new ceramic tiles. Our fantastic bathroom fitter sent snag doctor. Jamie came today and has done an amazing repair. It’s invisible and I defy anyone to spot the repair. Jamie was really caring about our job and respectful of the property in general. I commend them to you and would suggest you’ll not find a better group to do the job.

2026年4月29日
自発的なレビュー
Snag Doctor ロゴ

Snag Doctor からの回答

Amazing to hear your feedback Chris and thank you for taking the time to write a review! We have passed this onto Jamie, it made his day!

5つ星のうち5の評価

Worktop repair

I contacted Snag Doctor as I had a scorch mark on my worktop that I couldn't ignore any longer. Max visited, explained the process and I was thrilled with the results.

2026年4月24日
自発的なレビュー
Snag Doctor ロゴ

Snag Doctor からの回答

Thank you Wendy for your review!

5つ星のうち5の評価

Great service

A acidic solution has fallen on my wooden floor and tarnished the wood. I didn’t think it could be fixed but Snag doctor and the SE team came and rectified the situation and the floor looks like old. To say I’m a satisfied customer is an understatement… I’m over joyed!!!

2026年4月15日
自発的なレビュー
Snag Doctor ロゴ

Snag Doctor からの回答

Thank you so much for your review

5つ星のうち4の評価

Excellent - in the end.

The quality of the finished work we had done in Birmingham was excellent and the staff were very friendly. However, it took a couple of attempts to get there, hence the four instead of five star rating. We've now used SnagDoctors twice and hope to use them again.

2026年4月16日
自発的なレビュー
Snag Doctor ロゴ

Snag Doctor からの回答

Thank you Graham for your review

5つ星のうち5の評価

Wow excellent service

Wow , fantastic service from the North East branch . Kieran and his team went above and beyond . Polite , professional and excellent at their job . Delighted with all of the results . As a lady alone in the house , they all put me at ease and chatted away . They kept me informed of the progress of the repairs . I cannot recommend them all highly enough !

2026年4月17日
自発的なレビュー
Snag Doctor ロゴ

Snag Doctor からの回答

Thank you Jayne for your review!

5つ星のうち5の評価

Damaged composite door

Dealt with laura and cannot give enough praise .. Very informative giving advice , kept me informed all the way through the job . Would highly recommend

2026年4月17日
自発的なレビュー
Snag Doctor ロゴ

Snag Doctor からの回答

Thank you John for your lovely review!

5つ星のうち5の評価

Outstanding

The technician arrived on time and was pleasant throughout his visit and happy to answer any questions I had.
His task was to repair four areas of perished laminate on my kitchen cupboard doors.
Beforehand I was sceptical as to the result, however I needn’t have been. The result was outstanding. It is impossible to differentiate between the repair work & the original laminate. Thanks Curtis

2026年3月26日
自発的なレビュー
Snag Doctor ロゴ

Snag Doctor からの回答

Thank you John for your review!

5つ星のうち5の評価

Fantastic

Fantastic - you could never tell I had a massive crack in my sink - it's back to looking brand new. Reasonable in price and really good work. Thanks!

2026年4月2日
自発的なレビュー
Snag Doctor ロゴ

Snag Doctor からの回答

Thank you so much for your review!

5つ星のうち5の評価

Great experience from start to finish

Great experience from start to finish. Rich from Nottingham actually answered the call in the first instance making it feel like a very personal service, price was good to repair two holes in the bathroom floor tiles where we’d moved the wc across the room, job was done within a couple of days and only took about an hour. Brilliant! Would definitely recommend this company. Don’t try and replace tiles if there’s a crack or a hole, I think this company can invisibly mend anything, I can’t even see where the problem was now!

2026年4月3日
自発的なレビュー
Snag Doctor ロゴ

Snag Doctor からの回答

Thank you so much for your review!

5つ星のうち1の評価

Waste of time and money and poor complaint handling by Head Office

Our laminate countertop had a ring mark caused by a hot pan. Snag Doctor North East were optimistic about repairing it however two attempts and £180 later it is just the same. The first repairer that came out didn’t have a good word to say about the guy he was working for and the second repairer, who came out six months later, said the first repairer was no good and no longer worked for them! I’ve raised the issue again but as it’s been over 12 months since the first (inadequate) repair was done they don’t want to know and said failures can happen.
We used Magicman in our previous house and they were amazing, very professional and 15 years on, when we sold of the house, the repair was still holding strong, so we will be referring back to them to get the job done properly.

Interesting response from Snag Doctor Head Office as I am not sure of the relevance of the job sheet being signed off, as this is contemporaneous and there is no way of knowing at that point that the repair would fail. As far as I was concerned was signing to say the job had been done and looked okay at that time. Unfortunately I do not have a crystal ball to look into the future.

Also if holiday lets are ‘risky’ then why was this not flagged at the time and why was I not advised that the area would have to be ‘policed’ carefully? I can only surmise that this is because Snag Doctor were happy to take my money and then use the fact the property is a holiday let as a cop out! I clean the property and there are no harsh chemicals in the property as we pride ourselves on being eco friendly so it is wrong to make such an assumption without fully gathering the facts. Finally if holiday lets have a high risk failure rate (I’d be very interested to see the evidence that supports such a claim) then what can be done differently to justify getting Snag Doctor back out to look at the issue again at a discounted rate and if something can be done I would like to know why it wasn’t done properly in the first place.

2026年3月23日
自発的なレビュー
Snag Doctor ロゴ

Snag Doctor からの回答

Good morning Gillian, If you can please send over any photos and correspondence to info@snagdoctor.com for us to have a look into this at Head Office. Thank you

Hi Gillian, following our investigation we found that a technician has attended on 2 occasions (1 of which was free of charge within the warranty period) and the job sheet has been signed off on both occasions.

As it is a holiday let, we don't know how the tenants are using the worktop or whether they are aware that a repair has been carried out in the area. For example, hot items could have been placed over the repair or harsh chemicals may have been used on the area to clean it. It is very different to working on someone's private property when property owners can take precautions to protect the area. We apologise that this has happened, but the repair is now out of it's agreed warranty period and we cannot keep coming back to the repair indefinitely. If you would like us to come back and look at this again for you, we would be happy to do this at a discounted rate. Please contact northeast@snagdoctor.co.uk if this is something you would like to proceed with.

Kind Regards,
Snag Doctor Customer Care

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