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5぀星のうち5の評䟡

I have been a customer of SNGB for the best part of two decades and they have never let me down. Often my orders are complicated and complex but the dedicated sales and technical staff are more... もっず芋る

5぀星のうち5の評䟡

Well organzied shop, usually good quality parts and good prices. Max is doing a great job dealing with quality concerns. Issues are solved quickly.

5぀星のうち5の評䟡

After twenty plus years of purchasing old car bits from SNB, you have refined your operation to the point where its difficult to imagine how you could improve on it further. Not the aleays chaepest ar... もっず芋る

5぀星のうち1の評䟡

I placed an order for Jaguar XJS parts in June 2026. Only received half of the order. Apparently OUT OF Stock. Still waiting. They say they need more money before they can dispatch the remaining par... もっず芋る

䌁業が回答したした

䌁業情報

  1. 自動車郚品メヌカヌ
  2. 自動車敎備工堎
  3. 自動車郚品垂堎
  4. 自動車郚品店
  5. カヌ アクセサリヌ店
  6. ゞャガヌ ディヌラヌ

圓該䌁業による蚘述

Classic and Modern Jaguar Parts Specialist. The world's largest independent manufacturer and supplier of parts and accessories for Jaguar cars.


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4.5

優良

TrustScore 5段階評䟡の4.5

305件のレビュヌ

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ネガティブなレビュヌの 36に回答しおいたす

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4.5

すべおのレビュヌ

(305)

過去12か月のレビュヌ数: 119ä»¶

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5぀星のうち5の評䟡

I have been a customer of SNGB for the


I have been a customer of SNGB for the best part of two decades and they have never let me down.
Often my orders are complicated and complex but the dedicated sales and technical staff are more than up to the challenge.
There is also the personal touch when doing business with SNGB. The person you are dealing with supplies his or her email address.
Well done SNGB and I will continue to recommend you to my many car enthusiast friends.
Neil Kershler
Sydney Australia

2026幎9月1日
5぀星のうち1の評䟡

I agree with the previous notes


I agree with the previous notes corresponding to one star service.
I had the similar most horrendous experience with SNG Barratt. Regardless whether it was their Dutch office and the worse service at French office, and the liaison between the two is unbelievably time consuming and inefficient ( and I suggest language inconsistent). I have ordered the parts and provided my bank card details. And haven’t heard from either office for two weeks, ( my guess is that they never have available parts and they have to order elsewhere). Two weeks later my card was charged and shipment made whilst I have already found available Jaguar parts from the online store I use regularly and secure.
I called to Dutch office, then was connected to the French one ( the order was delivered to France) and asked for reimbursement. It took then a month to deal with it and reimburse me except all the shipping fees ( ingoing and outgoing), I had to do paperwork and make a follow up emails.
When I expressed my dissatisfaction in writing, they blamed it on me, and prior to that they contacted French department ( most useless in communication or lost in translation), and it was ll in vein.
Therefore, if considering order spare parts for Jaguar, I would never get the order from their website. There are couple of secure online platforms in France, which have most of the parts in stock, communicate efficiently in all languages, and if any problem
Arises easily transfer credit or note of credit to the customer with the shipping fees offered and complimentary services provided.

I had a nightmare communication experience with SNG Barratt, and found them totally irresponsible and lacking customer value and decent communication.

2026幎6月3日
自発的なレビュヌ
SNG Barratt ロゎ

SNG Barratt からの回答

Please accept our sincere apologies for the experience you have had. We take customer feedback extremely seriously, and the level of service you have described is certainly not what we aim to provide.

Your feedback will be escalated directly to the manager of our Dutch branch for review so that the circumstances surrounding your experience can be investigated and appropriate steps taken to ensure this does not happen again.

Once again, we sincerely apologise for the frustration and inconvenience caused.
Kind regards,
SNG Barratt

5぀星のうち1の評䟡

BAD Communication

I placed an order for Jaguar XJS parts in June 2026. Only received half of the order. Apparently OUT OF Stock. Still waiting.
They say they need more money before they can dispatch the remaining parts.
THIEVES !!

2026幎6月1日
自発的なレビュヌ
SNG Barratt ロゎ

SNG Barratt からの回答

We are sorry to hear of your dissatisfaction, but we must strongly dispute the accusation that we are “thieves.”
Your order contained both available and back-ordered parts. The available items were dispatched, and you were advised that the remaining parts were out of stock and would follow once new stock arrived.
For back-ordered items, we use a card pre-authorisation. This temporarily reserves the funds but does not take payment. Unfortunately, because of the length of the delay, this authorisation has now expired. Therefore, when the remaining parts become available, the payment must be authorised again before we can dispatch them. You are not being asked to pay twice.
We apologise for the delay and any confusion caused, but we categorically reject any suggestion of theft.
Kind regards
SNG Barratt

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