SNG Barratt レビュー 

319
•
TrustScore 5段階評価の4.5

4.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I have been a customer of SNGB for the best part of two decades and they have never let me down. Often my orders are complicated and complex but the dedicated sales and technical staff are more... もっと見る

5つ星のうち5の評価

Great service from all of your staff, specially Caroline on the few parts I purchased which she managed them all perfectly, very helpful & very competent.

5つ星のうち1の評価

Many times now you supply the incorrect parts. You need to understand the effect this has on our business costing time, money and dissatisfaction with our customers. In the past 6 months it has happ... もっと見る

5つ星のうち5の評価

After twenty plus years of purchasing old car bits from SNB, you have refined your operation to the point where its difficult to imagine how you could improve on it further. Not the aleays chaepest ar... もっと見る

企業情報

  1. 自動車部品メーカー
  2. ・
  3. カー アクセサリー店
  4. ジャガー ディーラー
  5. 自動車整備工場
  6. 自動車部品市場
  7. 自動車部品店

当該企業による記述

Classic and Modern Jaguar Parts Specialist. The world's largest independent manufacturer and supplier of parts and accessories for Jaguar cars.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

319件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 53%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(319)

過去12か月のレビュー数: 132件

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5つ星のうち5の評価

I have been a customer of SNGB for the…

I have been a customer of SNGB for the best part of two decades and they have never let me down.
Often my orders are complicated and complex but the dedicated sales and technical staff are more than up to the challenge.
There is also the personal touch when doing business with SNGB. The person you are dealing with supplies his or her email address.
Well done SNGB and I will continue to recommend you to my many car enthusiast friends.
Neil Kershler
Sydney Australia

2026年9月1日
5つ星のうち1の評価

I agree with the previous notes…

I agree with the previous notes corresponding to one star service.
I had the similar most horrendous experience with SNG Barratt. Regardless whether it was their Dutch office and the worse service at French office, and the liaison between the two is unbelievably time consuming and inefficient ( and I suggest language inconsistent). I have ordered the parts and provided my bank card details. And haven’t heard from either office for two weeks, ( my guess is that they never have available parts and they have to order elsewhere). Two weeks later my card was charged and shipment made whilst I have already found available Jaguar parts from the online store I use regularly and secure.
I called to Dutch office, then was connected to the French one ( the order was delivered to France) and asked for reimbursement. It took then a month to deal with it and reimburse me except all the shipping fees ( ingoing and outgoing), I had to do paperwork and make a follow up emails.
When I expressed my dissatisfaction in writing, they blamed it on me, and prior to that they contacted French department ( most useless in communication or lost in translation), and it was ll in vein.
Therefore, if considering order spare parts for Jaguar, I would never get the order from their website. There are couple of secure online platforms in France, which have most of the parts in stock, communicate efficiently in all languages, and if any problem
Arises easily transfer credit or note of credit to the customer with the shipping fees offered and complimentary services provided.

I had a nightmare communication experience with SNG Barratt, and found them totally irresponsible and lacking customer value and decent communication.

2026年6月3日
自発的なレビュー
SNG Barratt ロゴ

SNG Barratt からの回答

Please accept our sincere apologies for the experience you have had. We take customer feedback extremely seriously, and the level of service you have described is certainly not what we aim to provide.

Your feedback will be escalated directly to the manager of our Dutch branch for review so that the circumstances surrounding your experience can be investigated and appropriate steps taken to ensure this does not happen again.

Once again, we sincerely apologise for the frustration and inconvenience caused.
Kind regards,
SNG Barratt

5つ星のうち1の評価

BAD Communication

I placed an order for Jaguar XJS parts in June 2026. Only received half of the order. Apparently OUT OF Stock. Still waiting.
They say they need more money before they can dispatch the remaining parts.
THIEVES !!

2026年6月1日
自発的なレビュー
SNG Barratt ロゴ

SNG Barratt からの回答

We are sorry to hear of your dissatisfaction, but we must strongly dispute the accusation that we are “thieves.”
Your order contained both available and back-ordered parts. The available items were dispatched, and you were advised that the remaining parts were out of stock and would follow once new stock arrived.
For back-ordered items, we use a card pre-authorisation. This temporarily reserves the funds but does not take payment. Unfortunately, because of the length of the delay, this authorisation has now expired. Therefore, when the remaining parts become available, the payment must be authorised again before we can dispatch them. You are not being asked to pay twice.
We apologise for the delay and any confusion caused, but we categorically reject any suggestion of theft.
Kind regards
SNG Barratt

5つ星のうち5の評価

Fantastic staff

The staff are very helpful and experienced in there job that gives you confidence in ordering the parts for your car they have a fantastic stock of parts and a great price.

2026年7月29日
5つ星のうち5の評価

Low coolant level warning

Message on dash - Low coolant level even though coolant was ok.
Had previously replaced the coolant level sensor which failed to stop the message.
Replaced the header tank which seems to have immediately cured the fault.

2026年6月29日

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