Snov.io レビュー 

Very disappointing experience with Snov.io.

The platform is built around a credit system that gets consumed quickly even when no usable data is returned. In my case, many searches produced no emails at all, yet credits were still deducted. For small local businesses like dental clinics, the database results were often irrelevant or incomplete.

The interface is also unnecessarily complicated and time-consuming to work through compared with other outreach tools. What should be a simple workflow ends up taking far longer than expected.

To make matters worse, once credits are used the company’s refund policy leaves you with no recourse, even if the tool doesn’t deliver meaningful results for your use case.

In my opinion, the value simply doesn’t justify the cost, especially for anyone targeting small local businesses rather than large corporate datasets.

Tivemos hoje uma reunião de esclarecimento de dúvidas com o Heros e foi ótimo.
Super atencioso, pontual, todas suas explicações foram feitas com ele exemplificando na plataforma.

Foi muito boa como uma primeira impressão e descoberta de funcionalidades para captação de contatos de leads.

Desde a contratação dos serviços ao suporte oferecido imediatamente via chat, tornam a experiência única para o cliente.

I have never seen such a bad application in my life.

It’s nowhere near comparable to Apollo — it’s that bad.

I’ve never regretted buying an app this much before.

It took hours of my time and the result was zero!

Neither the prospect feature nor the campaign creation is good. Bad, bad, bad!

Don’t throw your money away!

The implementation manager, Yuliia was quite helful in explaining my doubts regarding the application navigation.

Me parece que el acompañamiento es 10/10, el manejo de la plataforma es bastante intuitivo. Funciona muy bien y se siente que son muy profesionales en lo que hacen.

Me gustaría más funcionalidades dentro de los correos. Es decir, solo puedo saber cuando alguien dió clic, pero no sé en especifico a que. Me gustaría que las condiciones fueran más amplias, es decir, no solo a quien puso una cita o dio un clic.

I subscribed specifically to enrich leads in the local home services industry (cleaning companies, small businesses with 1-25 employees across the US). After integrating your API and running tests on 20 real business leads with valid websites, the results were:

• Domain search: 0 emails found (0/20)
• Email finder by name: 0 emails found (0/20)
• Total useful results: zero

I then tested the same 15 leads on a competitor platform and received emails for 11 of them (73% hit rate). This confirmed the issue is specifically with Snov.io's coverage for my target segment, not with the leads themselves.

I contacted them several times, no answers, no support at all but several AI cold emails of useless welcome.
I applied for refund now and hopefully I can get my money back.

Professional support. Thank you

Great tool and precise responses !

I like how Valeria Klos patiently took my team through the ins and outs of using snob. It was very informative and super helpful.

Hands down the best customer support of any platform I have experienced. Not just any platform in their class. Any platform, period. Full Stop!

Excelente a experiência com o Gabriel!!!!

Always very helpful and quick to answer questions on the chat function, great company with great staff. Fernando helped me today and many others have helped me over the past several years.

O Heros foi excelente, muito didático! Um dos melhores em questão de esclarecer as informações e proatividade. Excelente profisisonal!

Excelente ferramenta!
Destacando o atendimento do Fernando, muito eficiente e cordial!

The response on the online chat has been very prompt and explained in simple-to-understand terms.

The best support you can possibily think.

Daniella is very kind and helpful

Atendimento muito bom. Heros sempre muito prestativo