Snuggledown レビュー 

248
•
TrustScore 5段階評価の4

3.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I found what I was seeking, and ordering was straightforward. The entire process took only a few minutes, and delivery occurred within the specified timeframe. The items arrived in perfect condition.... もっと見る

5つ星のうち5の評価

We bought a 4 pack of these Classic Soft Touch Pillows directly from Snuggledown, who offered a discount and free shipping. Delivered promptly, these pillows provide excellent support while being very... もっと見る

5つ星のうち1の評価

Received a completely wrong order, sent an email and haven’t heard back. Impossible to get through on the phone, very bad customer service. I would like to receive my correct order and return the inco... もっと見る

5つ星のうち5の評価

Great price and fab duvet. Was a little dubious about buying a duvet online as I always like to feel them. I was really pleased with this purchase though and it was cheaper purchasing direct than thro... もっと見る



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3.9

ほぼ満足

TrustScore 5段階評価の4

248件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.9

すべてのレビュー

(248)

過去12か月のレビュー数: 93件

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5つ星のうち5の評価

Great price and fab duvet

Great price and fab duvet. Was a little dubious about buying a duvet online as I always like to feel them. I was really pleased with this purchase though and it was cheaper purchasing direct than through Dunelm, double win!

2026年9月25日
5つ星のうち1の評価

Not letting me return my item have…

Not letting me return my item have contacted multiple times with no response

2026年9月24日
Snuggledown ロゴ

Snuggledown からの回答

Hi
Sorry for delayed response to your email as we are dealing with high volume emails, i see now that the return details have been sent to you. Kind regards Slumberdown Team

5つ星のうち1の評価

BEWARE - Products poor quality

Only had our Super King SUMPTUOUS HUNGARIAN GOOSE DOWN DUVET, very expensive but after several weeks the stitching has come apart and the goose down is coming out. Tried to contact and emails been ignored, take you money, provide poor quality and then don't reply. Following up with credit card company.)

Update,

Eventually they agreed to collect the faulty quilt so they can check it over, but wouldn't provide a replacement and said we would have to go with no quilt until they could verify the product fault.

Driver turned up to collect, was rude and we waked for 5 minutes to get it ready for him and was told "I can't wait for people like you I'm busy"

Horrendous service and quality of product.

Looks like credit care charge back is only way forward. BEWARE.......

2026年7月17日
自発的なレビュー
Snuggledown ロゴ

Snuggledown からの回答

Thank you for your feedback. We sincerely apologise for the delay in our initial response, which was due to an exceptionally high volume of emails.

Once we were able to address your case, we arranged collection of the faulty duvet and asked that it be packaged and ready for the agreed collection date. Unfortunately, couriers operate to scheduled routes and are unable to wait while items are being packaged. However, we are sorry to hear that you were unhappy with your interaction with the driver.

We would also like to clarify that a replacement has now been sent. Due to the high volume of emails we were handling, the arrangement to send the replacement in advance was unfortunately missed, and we sincerely apologise for this oversight.

We understand how disappointing this experience has been, particularly given your expectations for the quality of your purchase. We take customer feedback seriously and regret that our communication and handling of this matter fell short of the standard we aim to provide.

Kind regards,
Customer Service Team

5つ星のうち3の評価

Nice pillows

Nice pillows, but let down by their courier (InPost) not following instructions and lying about where they’d left the parcel. Unfortunately, because of this, won’t buy from them again.

2026年9月5日
Snuggledown ロゴ

Snuggledown からの回答

Thank you for your review. We’re pleased to hear that you’re happy with the pillows, although we’re very sorry that your delivery experience with InPost let you down.

We understand how frustrating it is when delivery instructions aren’t followed and the delivery information doesn’t accurately reflect where a parcel has been left. We take this feedback seriously and will raise the delivery details with InPost so they can review the driver’s delivery and reinforce the requirement for parcels to be left in a suitable and secure location in accordance with the customer’s instructions.

We’re sorry that this experience has affected your confidence in ordering from us, particularly when you were happy with the products themselves.

Kind regards,
Snuggledown Customer Service

5つ星のうち2の評価

Bought a goose feather duvet superking…

Bought a goose feather duvet superking size just over two years ago and this morning when changing the bedding realised a lot of the box sections were empty of down, on close inspection the stitching had come apart and the down had migrated.
Extremely disappointing, an absolute expensive item and when I checked the warranty it is only for two years
Ordered myself a new 100% goose down from somewhere else now with a ten year warranty

2026年9月9日
自発的なレビュー
Snuggledown ロゴ

Snuggledown からの回答

We’re sorry to hear about the condition of your Snuggledown goose feather duvet and appreciate how disappointing this must be, particularly given the investment you made in the product.

Our duvets are covered by a two-year warranty, so unfortunately we’re unable to offer a warranty remedy once this period has expired. However, we would still welcome the opportunity to understand what has happened with the stitching and down migration.

If you would like us to look into this further, please contact our Customer Service team with your order or purchase details and some photographs of the affected areas, and we’ll be happy to review this with you.

Kind regards,
Snuggledown Customer Service

5つ星のうち5の評価

A Good Night's Sleep!

We bought a 4 pack of these Classic Soft Touch Pillows directly from Snuggledown, who offered a discount and free shipping. Delivered promptly, these pillows provide excellent support while being very comfortable. Snuggledown is a very appropriate name! Excellent value. Would definitely purchase again.

2026年8月27日
5つ星のうち5の評価

Lightweight & cosy

Quilt arrived very quickly. Have only used the 4.5 tog quilt so far & I am very pleased with it. It’s lightweight but cosy.
Sure the 9.5 tog quilt will be cosy in winter .

2026年8月13日
5つ星のうち2の評価

Wrong item received

I ordered a goose down duvet. Though it seemed good quality, I received one of the wrong size and tog.
The support team has been slow to respond, however they have now sent me a return label and will hopefully dispatch the correct size once I return the current one.

2026年8月10日
5つ星のうち5の評価

Quality product

I bought 2 x 2 pairs of feather and duck down pillows for my spare bedroom on my daughter’s recommendation. They seem good quality and I am pleased with them. The only slight downside was that they arrived individually packed in their own zipped bag which I thought was a waste of packaging given I was expecting pairs of pillows.

2026年5月7日
5つ星のうち5の評価

You can’t go wrong with these products…

You can’t go wrong with these products from this company I’ve bought the duvets from them previously and they’re so warm I was dubious about spending so much on these pillows,… but they are worth every penny,… your head just sinks into them and I’m getting a whole better nights sleep as a result

2026年7月19日

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