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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

really supportive, was able to stay asleep and comfy on a fully trubulent flight, with no latent neck pain memory foam is super comfy and easy to pack in the helpful bag

5぀星のうち1の評䟡

Missed deadlines for delivery (Still not received) absolutely zero customer service. Proceed at your own risk!! Their response here is rubbish! I have sent 4 emails and tried to contact them via th... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Fantastic quality product all round, great little carry bag and so comfortable with the memory foam. Great idea to have two adult sizes also. Ordered two pillows and one had a faulty clip unfortunate... もっず芋る

5぀星のうち5の評䟡

Bought this neck pillow for my son who has atlantoaxial instability. He uses his neck brace when needed but has found that this neck pillow is very comfortable and gives good support whilst sitting. I... もっず芋る

䌁業情報

  1. eコマヌス サヌビス

圓該䌁業による蚘述

Snugl creates the highest-quality memory foam orthopedic and travel products, designed in the UK and loved worldwide. We take pride in delivering excellent products that people enjoy, making us the wise choice for comfort. If you encounter any issues with your product, please reach out to us directly at https://snugl.co for a solution within 24 hours. Your support with a positive review here on Trustpilot would be greatly appreciated.


連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

28件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

Proceed at your own risk!!

Missed deadlines for delivery (Still not received) absolutely zero customer service. Proceed at your own risk!!

Their response here is rubbish! I have sent 4 emails and tried to contact them via their website.

2026幎1月7日
自発的なレビュヌ
SNUGL ロゎ

SNUGL からの回答

Hi Mark,

I’m very sorry to hear that you haven’t received your order yet and for the frustration this has caused.

We aim to respond to all customer enquiries within a few hours, however we’re unable to see any previous email communication from you, we checked everywhere.

Please get in touch with us directly at support@snugl.co, including your order number, and we’ll investigate this immediately and resolve it for you as quickly as possible.

Thank you for bringing this to our attention, and we hope to put things right for you.

Kind regards,
Amy
SNUGL

5぀星のうち5の評䟡

Travel game changer

Bought this travel pillow for a long haul flight and a trip which involved long journeys on dirt roads.
Very impressed, I slept so well on the plane with no head lolling, and it then supported my head so well on the worst roads I have ever seen, I even managed to fall asleep. Packs neatly into a small bag, removable cover so I can wash the dirt out.
Great price from Snugl outlet too

2025幎9月30日
自発的なレビュヌ
5぀星のうち5の評䟡

No fuss quality!

Fantastic quality product all round, great little carry bag and so comfortable with the memory foam. Great idea to have two adult sizes also. Ordered two pillows and one had a faulty clip unfortunately. My email was answered promptly and a replacement cover with working clip was sent immediately. Such a difference receiving prompt communications and issue sorted within a week of ordering. It's a small UK company so a nice feeling to support. Highly recommended.

2025幎8月1日
自発的なレビュヌ
5぀星のうち5の評䟡

Above and beyond customer ervice

After receiving my snugl travel pillow for a Christmas present 2024 I used it for the first time on a long haul flight in January. Unfortunately I left the carry case on the plane on the return flight. I contacted Snugl asking if it was possible to purchase a replacement bag .The bag is a very useful piece of kit as the pillow does squeeze down into the bag making it a handy way to travel with a clip for your back pack, much better than attaching a whole pillow.
Anyway I contacted Snugl and without hesitation offered to send out a complimentary replacement and paid p and p. They also sent it 48h tracked and it arrived before U finished the holiday washing!! Amazing service.
The pillow was also a game changer for my flight. So snuggly! Clues in the title :) rather memory foam is quite firm but gives to your shape. It suited my shape but I could see it might not suit all shapes.
I can not recommend this product or company enough and would not hesitate to buy from them again.

2025幎2月4日
自発的なレビュヌ
5぀星のうち5の評䟡

Great quality & customer service

After extensive research took the plunge with these guys . Great coms with an enquiry that was answered quickly & super fast delivery. The travel pillow looks & feels a quality product & cant wait to use it on my long hall trip. Will comment further on my return but so far so good - excellent customer service

2025幎2月5日
自発的なレビュヌ
5぀星のうち2の評䟡

Incredibly uncomfortable, and don’t buy it from Amazon.

This neck pillow is incredibly uncomfortable. It stopped my head from moving around, which was great, but it gave me worse neck pain than if I didn’t use it. I was on a long haul flight and finally had to take it off after trying it a few different ways. Additionally - don’t buy this item from Amazon. Their box says there is a 60 day return policy but you can’t return the item after 30 days on Amazon. False advertising.

2024幎3月15日
自発的なレビュヌ
SNUGL ロゎ

SNUGL からの回答

Hello,

We regret to hear that our travel pillow did not meet your expectations.

I want to clarify that our 60-day return policy is indeed valid and not a case of false advertising. If you wish to return the item purchased from Amazon after their 30-day return period has expired, you simply need to contact us directly, which has not yet been done.

Our return process is straightforward. We offer two options: we can send you a prepaid return label, or we can arrange a free collection via Royal Mail at your convenience.

If you decide to return the pillow, please provide your order number when you contact us, and we will promptly handle the rest.

Thank you,
Amy
SNUGL

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