I ordered and paid for garden furniture, and I received emails with the invoice and tracking number, so I was very confident that my order would arrive. However, a week after the delivery date, my ema... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
1. Patio Furniture not delivered after 5 weeks 2. No respose since order confirmation or to chase emails 3. Dispatch note, refers to LaserShip, who were bought out by OnTrac and do not operate b... もっと見る
Total scam company!! Same as all the others,order confirmation, fake tracking details that don't change with LaserShip. AI response from 'Alice' within 6 mins of sending an email at 11pm. No response... もっと見る
As many others have noted, this company is a complete scam. Ordered garden furniture, received confirmation email, received tracking info and order delivery date, but of course it didn’t arrive! No r... もっと見る
1.4
ひどい
44件のレビュー
ネガティブなレビューの 2％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Poor standard of service /Customer Service
I ordered an Ovel Rattan Dining Set at the cost of £799.95 on the 13th June 2025, with the delivery date being given as between 20-25days . The delivery failed to arrive I tried calling the company, left voice mail messages and tried to track my delivery on line with no job. It was only when I threatened to have my bank investigate this company with a view to getting a full refund did I get a reply on the 17/07/25, giving apologies and claiming a break down in communication. I was advised the the order would now arrive on the 27th August which was totally unacceptable. I then asked for a full refund to then be told by someone called Emma that this was an error and it would in actual fact be delivered on the 27th July 2025, but surprise, surprise this never happened. It appears that Snug staff are a bit flexible with the truth please not waste your money on this company. At time of writing no furniture or refund. As at the 11/08/25, still witing for full refund. So Angry !
2025年7月28日
自発的なレビュー
Scam Scam Scam
Verdict is guilty of scamming The Jury is out on this company, I'm very impressed with communication but not convinced it's a real company. If the furniture arrives when it should then a true and honest review will be left. It didn't arrive. In the meantime I'm not sure as a request for a phone call from snugs garden was declined via email. My order number was 999, which either a coincidence or very suspicious????? Emails bounce back now avoid at all costs.
2025年7月6日
自発的なレビュー
No order confirmation email received, concerned whether this is a real company
No order confirmation email received after paying for the goods. on closer inspection the website isnt constructed properly, and the mobile number associated with the company is associated with multiple other companies all containing the word Snug somewhere. The website says they have been trading 16 years yet on companies house the company was set up only a short time ago. Only 5 reviews on here , all positive and written within a couple of days of each other.
I have paid for my furniture and would be grateful if someone from Snugsgardens would get in touch to reassure me that this is not a scam and that my furniture will be delivered. There is no answer on the phone number associated with the company. many thanks.
2025年7月17日
自発的なレビュー
Snugsgarden からの回答
Hi Jane,
Thank you for your review — we're very sorry to hear that your experience so far has caused concern, and we completely understand how unsettling it can feel when communication isn’t as clear as it should be.
We’d like to reassure you that Snug Gardens is a genuine company, and your order is safe and currently being processed. We sincerely apologize if you didn’t receive an order confirmation — we have found that sometimes our emails land in spam or may be blocked due to small typos in the address. We’d be happy to resend your confirmation and tracking details right away — please contact us at info@snugsgarden.com with your full name or order number.
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