Sofology - Inverness レビュー 1,079

The moment we walked into the store we were greeted by cheerful and helpful members of staff who explained about the different types of sofas and left us to look around at our leisure. We returned a short time later to order our sofas and Christine was so nice and helpful she explained all the different options we could have on the sofas we chose (material, leather, and the different types of recliners that were available) she was so patient and let us take our time to make final decision. Your staff are obviously well trained and knowledgable in the products you are selling.

Lovely store and wonderful service from Sara. She was so helpful and friendly.

Great service from Christine in Sofology Inverness. She was so helpful and great to deal with 10/10.

Very helpful, knowledgeable and accommodating staff.

Went in to browse, was met by Holly, who had previously met my wife who was there with a friend. She was really good, answered our questions and offered advice and suggestions. She was really friendly, helpful and extremely professional. The other members of staff we met were also very nice. No hesitation in recommending this store if you are looking for a new sofa.

The Assistant was lovely, very good @ her job, also lovely personality. Very disappointed having to wait till end off October for the suite. Hoping yous can get it to me sooner. X

Friendly and knowledgeable staff, with great choice of sofas

Just bought a suite from this store. Christine was the lady who assisted us and she was great. Very helpful, patient (it took us 2 trips!) and we didn’t feel pressurised into buying anything we didn’t want. Great service, thank you.

5 stars to Christine. She was great .

We were welcomed to the store and, by request, were left to browse by ourselves. Once we had made our choice, along with the many questions we had, your deputy manager, Julie Leach, was extremely helpful and professional in her dealings with us. She very helpfully emailed us the details of the items we were interested in, allowing us to go home to make final measurements, after which we returned to the store within the hour to place our order. We await our sofas/chair with anticipation. Thank you.

Genuine sales person - not to pushy and showed real interest in helping us find the best sofa for our family

Marrisa was knowledgeable and didn't push us in to a decision. informed us the new range was coming and as we weren't sure when to come back and look again.
When we did come back a couple of weeks later she did remember us and what we had been looking for, again wasn't forceful or pushy and allowed us time and space to make a decision.

unfortunately that is where the good service ended. we have been messed around with the date of arrival and clearly the 6 week turnaround time is a sales gimmick, it appears that there was no intention to deliver the sofa in 6 weeks. having spoken to the the chat function, staff in store , head office and been given different delivery dates by each of them not to mention my account having another date.
i booked my delivery however it was a week later than discussed on phone when the confirmation came through.

Marissa was lovely when putting through my order. The ex-display console table is gorgeous!

Fab service ,

The customer advisors that we interacted with were both courteous, helpful and well informed. The layout of the store was easy to navigate and we found just what we were looking for.

Our experience (so far) has only been with retail front of house (Christine and Julie)and was first class. Everything involved was explained clearly and all questions answered satisfactorily. All round pleasant experience without any pressure at all.

A lovely experience, no hard sales or pushy sales staff, just lovely friendly staff. We thoroughly enjoyed chatting to them and being able to just sit on the sofas without feeling rushed or hassled. Julie, Holly and Ann were fabulous and an asset to the company.

Christine was extremely helpful and patient whilst I decided on my sofa, and nothing was too much trouble for her.