I expected a normal casino account screen. Then account pages felt like separate systems. The clean design didn't help when details mattered. All I was trying to do was resolve a minor acco... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The VIP rakeback scheme credits dynamic rebates after every single spin regardless of whether your session ends in profit.
I launched case #3158 after the account page contradicted itself. The problem was that the FAQ paragraph ignored the screenshot. The support chat closing mid-message was the bit that ended it for me.... もっと見る
Cashback displayed on the account banner after work. Then the rewards area remained empty after relogging. That turned a minor reward into homework. The screenshot was already in the thread... もっと見る
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
First time I needed help and the help…
First time I needed help and the help centre search returned nothing for withdrawal pending. Live support chat makes you pick a category, none of them about withdrawals, so I picked technical and was told technical don't handle withdrawals.
The limit change page accepted my…
The limit change page accepted my request, then account settings still showed the old number. Support said it can take time.
Fine, but the page should say that before I panic not exactly confidence-building.
In my case
In my case, halfway through the session, two representatives gave different answers about request 64003. Without any warning, no clear status, just another screen to refresh.
they removed bank transfer as a payout…
they removed bank transfer as a payout option the week I needed it
The verification tab looked complete…
The verification tab looked complete until cashout. Then a fresh request appeared and the payout stopped at review, which felt backwards. The status did not explain the next step. Support still had the same old note afterwards.
Live Roulette loaded
Live Roulette loaded, then the table listing displayed no available seats for twenty minutes. The lobby kept advertising it like it was ready to play. I ended up checking the identical screen again afterwards.
The lobby looked crowded on my phone…
The lobby looked crowded on my phone until I used filters. Search found Buffalo King, recently played saved it, and the next login picked it up again. No big praise, just less scrolling than expected 😅.
Emma in chat explained to me the…
Emma in chat explained to me the payment had left on the 14th, ticket #18427 if anyone from there is reading this. On the 19th a different agent said it had never been processed because the account was flagged. No one had emailed me about a flag. I provided the same two documents I had already sent in January, and the money finally arrived on the 23rd with no apology and without any explanation of what the flag had been.
The filter says new games
The filter says new games, but half the tiles open to a maintenance message. Why show them in the lobby if they cannot be launched. I had to check the same screen again later. Support still had the same old note afterwards.
terms chaged after I joined.
Chat queue said position 18
Chat queue said position 18. After twenty minutes it jumped back to 24. I gave up because my train was already late.
I launched case #3158 after the account…
I launched case #3158 after the account page contradicted itself. The problem was that the FAQ paragraph ignored the screenshot. The support chat closing mid-message was the bit that ended it for me. I probably wouldn't have minded if the site had simply shown one accurate status, honestly.
theres no dark mode on desktop which my…
theres no dark mode on desktop which my eyes would thank me for at midnight, but the lobby font is large and clear so its manageable. everything else works great, spins, cashier, all of it.
In my case
In my case, the wagering contribution table is clear enough when you eventually find it, and that's the issue, since it lives three clicks in and nothing on the offer points you at it.
Email support replied after midnight…
Email support replied after midnight with one copied FAQ paragraph.
It didn't mention my 72 withdrawal, my ticket number, or the screenshot I provided. I saved a screenshot before closing the screen.
I opened ticket #52760 after the…
I opened ticket #52760 after the account page contradicted itself. After that, one agent stated the bonus expired and another stated active. Friendly support isn't useful when no one reads the thread. The entire process was more confusing than it had any reason to be.
Live chat reached position two
Live chat reached position two, refreshed, and sent me back to eighteen. After the third attempt I stopped trying, when I checked again after work.
Cashback showed on the account banner…
Cashback showed on the account banner around 11pm...
The issue was that max spin size appeared after I had already played. that turned a small reward into homework.
That tiny mismatch made the whole account harder to trust.
even after relogging
even after relogging, the reload offer vanished after the deposit.
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