Soho66 レビュー 

2,182
•
TrustScore 5段階評価の5

4.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great service and technical help on setting up when needed. Save yourself hundreds a year and go with soho66 as you don't need to pay thousands for set up and equipment as you pretty well pug into ne... もっと見る

5つ星のうち5の評価

Hello from Sweden! Thank you so so much for great fast support over the phone. First time l met a big international company from Europe that helping you create american and europe phone number for bus... もっと見る

5つ星のうち5の評価

Every time I telephone & speak to technical help at Soho66 regarding a problem or a change to my details I do not have to wait very long before someone from the technical team answers & in short... もっと見る

5つ星のうち5の評価

We entered this transfer of our existing line with a non standard site here. We did not have the technical ability to get our end of the equipment working. but BUT with your superb customer support e... もっと見る

企業が回答しました

企業情報

  1. 電話・インターネット サービス
  2. ・
  3. FAX サービス
  4. テレコミュニケーション サービス プロバイダー
  5. 電気通信設備請負業者

当該企業による記述

Soho66 is a multi-award winning provider of VoIP telephony services to around 40,000 business customers. The platform includes more than a dozen business grade calling features as standard, free and inclusive with any subscription. Premium business-grade features are also available, for example Call Recording (£4.99pm), IVR (£4.99pm) and Virtual Receptionist (£26.99pm). At just £4.99 per month for a telephone number, Soho66 offers an exciting and smarter alternative to traditional PBX and telecom systems.

Soho66

当該企業による記述

Reliable
With 99.9% Service Availability over the last Year, Soho66 provide an exceptionally stable VoIP platform
Innovative
Soho66 work to constantly surprise their customers with improvements to their service and new additions to their platform
UK Technical Support
Soho66 have a friendly, highly trained technical support team based in the North East who are at hand to deal with any queries or comments

連絡先

4.9

優良

TrustScore 5段階評価の5

2182件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,182)

過去12か月のレビュー数: 79件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Since 2010: Great Service. Great Reliability.

Since 2010: Great Service. Great Reliability.
I just realised I have been a Soho66 customer since August 2010. They have been great! The team are always accessible and helpful. The service reliable and competitively priced. I've looked at some of the competitors here and there but they can't complete. Thank you Soho66 Team!! It's great being with you guys.

2024年11月5日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Mark, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for 14 years! It truly means a lot to our team!

5つ星のうち5の評価

Excellent service

Excellent service, easy to use, easy to set up the account and hardware and real people answer the phone! A rare occurrence these days. Very pleased with the service.

2024年9月4日
Soho66 ロゴ

Soho66 からの回答

Hi David, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!

5つ星のうち5の評価

easy to set up

easy to set up, a couple of questions I had were dealt with very promptly with explanations.
would recommend

2024年8月21日
Soho66 ロゴ

Soho66 からの回答

Hi Andy, thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work!

5つ星のうち1の評価

Absolute rubbish

Absolute rubbish, what a waste of my hard earned money. Regretted ever coming across this site and will never recommend soho to anyone.

2024年8月6日
Soho66 ロゴ

Soho66 からの回答

Thank you for sharing your feedback. We're truly sorry to hear that you were dissatisfied with your experience and regret that you feel your money was wasted.

We understand your frustration. However, we are disappointed that we weren’t given the chance to address any concerns before you cancelled. As we did not receive any communication from you during your time with us, it’s difficult for us to know what went wrong, but we would genuinely appreciate the opportunity to learn more. Our support team is always here to help, and we strive to provide a service that meets our customers' needs.

Please don’t hesitate to reach out if you'd like to discuss your experience further or if there’s anything specific we could have done better. Your feedback is important to us, and we're always looking for ways to improve.

5つ星のうち5の評価

Great customer service

It turned out that I didn't require the service of Soho66 in the end, but I can't fault their customer service. Every time I spoke with them, they were quick to answer & extremely helpful, I would highly recommend them..

2024年8月2日
Soho66 ロゴ

Soho66 からの回答

Hi Jane, we are incredibly grateful that you took the time out to leave us a 5-Star review!

5つ星のうち5の評価

Brilliant customer service

After a small issue, I emailed the support team and they resolved the problem very quickly with no fuss. Absolutely brilliant!

2024年10月3日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Cassie, we are incredibly grateful that you took the time out to leave us a 5-Star review!

5つ星のうち5の評価

Soho66

Soho66 provide a great product and superb customer service. Matthew was incredibly helpful and communicative - quickly solving and explaining our issue.

2024年10月1日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

5つ星のうち4の評価

Call quality poor

Everything great (no technical/equipment/pricing/support/etc issues), but the call quality is poor.

The frequency response is bad; the line sounds low bit rate. I'm using a Yealink basestation and handsets, which are relatively cheap, but I know someone who prefers them to Gigaset. DECT landline to Yealink is poor. Landline to landline is a little better. Mobile to mobile is much better. Is this Soho66's problem? I have no idea, and the same test tomorrow could be different. My internet connection is good, at 48 down/10 up.

2024年9月20日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi,

Thank you for your 4-star review and for sharing your detailed feedback with us! We’re really pleased to hear that you’ve found our service great overall and haven’t encountered any issues with technical support, equipment, pricing, or other areas.

Regarding the call quality, we truly appreciate your insights. It’s important to us that our customers experience clear, consistent communication, and we understand how frustrating poor call quality can be. While your Yealink base station and handsets are popular and reliable options, there are a number of factors that can impact call quality, including DECT handset models, network configurations, and sometimes even external factors.

It’s great to hear your internet connection is stable, as a strong connection is crucial to maintaining high call quality. We'd be more than happy to take a closer look at your setup or offer recommendations to ensure you’re getting the best possible performance. If you’d like, our support team can also run diagnostics to help pinpoint any potential issues.

Please don’t hesitate to reach out to us at 03333 443 443. We’d love to assist you further and improve your experience!

Thank you again for your feedback and for choosing Soho66. We’re here to help!

5つ星のうち5の評価

Really Helpful

I had a technical issue and Matthew sorted it straight away - really helpful, thanks very much Soho66

2024年9月12日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Rachel, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

5つ星のうち5の評価

Excellent service

Excellent service. Quick and efficient with Matthews help

2024年9月11日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

5つ星のうち5の評価

Great service from Soho66

Great service from Soho66. Through my own fault, my virtual phone number service had lapsed. Within 3 emails between myself and Matthew, this was fully resolved and my service re-established. It's rare to get that sort of customer service these days, and I'm thankful for it.

2024年9月10日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Dave, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

5つ星のうち5の評価

The smart option for start-ups and SME’s.

I found Soho66 4 years ago when I was setting up a company and needed a Voip phone. Since then I have used them for a second company.

The are efficient, knowledgeable, and easy to work with. When I need advice or help, the tech team is easy to talk to, offer great solutions, and make sure that I have what I need at that moment in time for my business. The systems are also such that as the company grows, I have enough additional options to add to my package that I don’t need to look at alternative services.

They really are the smart option for start-ups and SME’s.

2024年9月9日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for 4 years, it truly means a lot to our team!

5つ星のうち5の評価

I had a few technical queries after…

I had a few technical queries after installation which the (very) helpful and knowledgeable support staff answered very quickly.
These items were:-
1) I could not phone my own number from outside
2) when using the new phone to dial out, it did not come up with my phone number
3) It wasnot obvious where to block unwanted incoming calls

2024年6月4日
Soho66 ロゴ

Soho66 からの回答

Hi David, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

5つ星のうち5の評価

Amazing Service from Matthew

Amazing Service from Matthew!

Thank you so much to Matthew who was so lovely and patient with me when I was having issues with wanting to make multiple changes. Don't come across many people like this anymore and a credit to the Soho66 team!

2024年8月14日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Eleanor, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

5つ星のうち5の評価

Matthew in Soho66 Customer Service

Matthew in Soho66 Customer Service Team has been brilliant today, I had a complex issue changing settings on my account and he had if solved in 30 minutes.
I found Soho66 when my landline changed for fibre and decided to port my landline to a better provider than BT. I read up on Soho66 and decided to try them out. I very much doubt I'd move from them now , brilliant service, great prices. I'm really really happy with them.

2024年8月9日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Ian, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!

5つ星のうち5の評価

10 Year Review

The teams at Soho are exceptionally good and even the most complicated of issues. Been using them for circa 10 years now. An easy recommendation for me to make for your business comms. Dedicated, Professional and Follow things through to the end.

2024年8月7日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi John, we are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you for supporting our business, it truly means a lot to our team!

5つ星のうち5の評価

I had a query with a credit note from Soho66…

I had a query with our monthly Soho66 invoice, due to a change in which payments are made.
I telephoned the customer number, given three options, number three for finances. I got through straightaway and spoke to Matthew, he explained everything clearly and precisely, everything done & dusted in-less than 10 minutes.
Great Company & Great Staff, I could not fault their service.

2024年8月1日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Chris, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

5つ星のうち5の評価

Customer Service

Customer Service - excellence
We have been a customer for as long as I can remember and no question or query is ever treated as being silly. Matthew helped today and was very responsive. I would highly recommend the service.

2024年7月31日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

5つ星のうち5の評価

GREAT SERVICE

This company just cant do enough for you, always fast to respond always happy to help with your questions and tech issues I am so happy I joined, thanks Soh066

2024年7月30日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Desmond, we are incredibly grateful that you took the time out to leave us a 5-Star review! If you ever need any further assistance please do not hesitate to get in touch!

5つ星のうち5の評価

Great service

The service and support from soho66 has been fantastic. Matt and Rees on the tech support line have both been great.

2024年7月30日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Hamish, we are so grateful for your 5-star review! Thanks for sharing your rating with us and the community!

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