Soho66 レビュー 

2,182
•
TrustScore 5段階評価の5

4.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great service and technical help on setting up when needed. Save yourself hundreds a year and go with soho66 as you don't need to pay thousands for set up and equipment as you pretty well pug into ne... もっと見る

5つ星のうち5の評価

Hello from Sweden! Thank you so so much for great fast support over the phone. First time l met a big international company from Europe that helping you create american and europe phone number for bus... もっと見る

5つ星のうち5の評価

Every time I telephone & speak to technical help at Soho66 regarding a problem or a change to my details I do not have to wait very long before someone from the technical team answers & in short... もっと見る

5つ星のうち5の評価

We entered this transfer of our existing line with a non standard site here. We did not have the technical ability to get our end of the equipment working. but BUT with your superb customer support e... もっと見る

企業が回答しました

企業情報

  1. 電話・インターネット サービス
  2. ・
  3. FAX サービス
  4. テレコミュニケーション サービス プロバイダー
  5. 電気通信設備請負業者

当該企業による記述

Soho66 is a multi-award winning provider of VoIP telephony services to around 40,000 business customers. The platform includes more than a dozen business grade calling features as standard, free and inclusive with any subscription. Premium business-grade features are also available, for example Call Recording (£4.99pm), IVR (£4.99pm) and Virtual Receptionist (£26.99pm). At just £4.99 per month for a telephone number, Soho66 offers an exciting and smarter alternative to traditional PBX and telecom systems.

Soho66

当該企業による記述

Reliable
With 99.9% Service Availability over the last Year, Soho66 provide an exceptionally stable VoIP platform
Innovative
Soho66 work to constantly surprise their customers with improvements to their service and new additions to their platform
UK Technical Support
Soho66 have a friendly, highly trained technical support team based in the North East who are at hand to deal with any queries or comments

連絡先

4.9

優良

TrustScore 5段階評価の5

2182件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,182)

過去12か月のレビュー数: 79件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great to do business with

Just wanted to share my exceptional experience with Mathew from Soho66, who provided outstanding service with setting up my VOIP phoneline. From the start, Mathew took the time to understand my concerns and walked me through the entire process with clarity and ease. His guidance in setting up my account, offering a selection of numbers, and configuring the system made everything remarkably straightforward.

I rarely write reviews, but Mathew's professionalism and patience compelled me to share my experience. With years of familiarity with platforms like Teams and Zoom, I was particularly impressed by the superior video streaming quality offered by Soho66—no lag and exceptional clarity, surpassing those other platforms.

Mathew, your expertise and dedication truly make you a valuable asset. Thank you for your exceptional service and for making this experience so seamless and positive. Keep up the fantastic work!

2025年6月9日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Jamil, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

5つ星のうち5の評価

Extremely helpful on first contact

Extremely helpful on first contact. Don't be put off by the slightly old-fashioned looking Web site. These guys have been great for us as we moved away from Skype. They were quick to reply when we first got in contact, and helpful all along the way, despite my own error in porting our business phone number to them. Great prices too. We're delighted we chose them.

2025年4月7日
Soho66 ロゴ

Soho66 からの回答

Hi Steve, we are incredibly grateful that you took the time out to leave us a 5-Star review! If you ever need any further assistance please do not hesitate to get in touch!

5つ星のうち1の評価

Have constant phonecalls with nobody t…

Have consstant phonecalls with nobody t the other end. Phones don't work in the various positions and nobody to help Say they are a host company. Need someone to come and explain and set it up properly

I did however have brilliant help always on the phone every time I rang and sympathetic but without the help I need I'm stuck.

I belie the system is great maybe if set up properly

2025年3月6日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Hannah,

Thank you for your review.

You've been using our service for 18 months, and during that time, we’ve discussed the same recurring issue on multiple occasions. Each time, our team has thoroughly investigated the matter, and the conclusion remains the same: the issue appears to stem from either your VoIP hardware or your internal network, not our platform.

You’ve reported that the device produces audio at random intervals. We’ve carefully reviewed the call logs and traffic at the reported times, and in every case, there is no evidence of any corresponding calls or activity through our system. Your itemised call logs confirm that no calls are being processed via our network during those periods.

It's also important to note that the device you're using was not supplied by us. Based on the information available, it’s likely that a local setting or programmed feature on the device — such as an alarm, internal prompt or the battery depleting — is triggering the audio you're hearing.

We completely understand that this may be difficult to troubleshoot on your own. However, as we’ve explained previously, we do not provide on-site support, and further phone-based assistance from us won’t be able to resolve a third-party hardware or network configuration issue.

That said, we’re more than happy to liaise directly with your VoIP device supplier if needed to help identify a solution.

We hope you’ll consider revisiting your review. We've dedicated considerable time to investigating this with you and have done everything within our scope to assist. Unfortunately, the root of the issue lies beyond our control.

Kind regards,

SOHO66 Support Team

5つ星のうち5の評価

Great Support Service

Support and speed of resolution second to none - Matthew and the team were great at ensuring our issue was rectified quick;y

2025年6月2日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Cheryl, thank you for taking the time to write a review! We are very pleased you were happy with our service and products!

5つ星のうち5の評価

Helped me out in a difficult sequence…

Helped me out in a difficult sequence of events after i moved house and changed accounts

2025年6月2日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Chris, we are incredibly grateful that you took the time out to leave us a 5-Star review!

5つ星のうち5の評価

Excellent customer service.

I was able to get all the information that I needed as a potential customer. Any questions were answered immediately. I have been very happy with the service and would have no hesitation in recommending their services.

2025年3月24日
Soho66 ロゴ

Soho66 からの回答

Hi John, we are incredibly grateful that you took the time out to leave us a 5-Star review! If you ever need any further assistance please do not hesitate to get in touch!

5つ星のうち5の評価

Mathew was exceptionally helpful and…

Mathew was exceptionally helpful and professional. He supported me with a complex enquiry and approached the situation with kindness, patience, and an open mind. I truly appreciate his effort in resolving the issue—thank you!

2025年5月23日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

5つ星のうち5の評価

Helped me port my number

They helped me port my telephone number and were very good about responding to my emails. Thank you.

2025年3月8日
Soho66 ロゴ

Soho66 からの回答

Hi Leigh, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

5つ星のうち5の評価

Fantastic support from Matthew

Fantastic support from Matthew, really pleased with the service!

2025年5月16日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

5つ星のうち5の評価

Trooli installation

The company provided what they said they would at the time they said and for the price agreed

2025年3月17日
Soho66 ロゴ

Soho66 からの回答

Hi Roger, thank you for taking the time to provide a review! Your opinion is valued greatly and it helps us maintain an excellent standard of service to all of our customers!

5つ星のうち5の評価

TOP CLASS and EXCELLENT VALUE for MONEY

Prompt, professional service. User guides clear and easy to follow.
We had specific problem with another 3rd party supplier and the Soho66 team went out of their way (especially Matthew) to resolve the problem.
If only all online suppliers were as efficient and effective as Soho66 - the world will be a better place.

2025年5月7日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Liz, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

5つ星のうち5の評価

Best Prices and Best Experience

WOW! It’s rare these days to find a company that genuinely takes the time to help without making you feel like you’re asking too much. Thank you, Matthew, for your kind help setting everything up. It was a seamless experience. Appreciate 100% how much you care about your customers.

2025年5月14日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Syed, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

5つ星のうち1の評価

Very bad experience!

2025年2月25日
Soho66 ロゴ

Soho66 からの回答

Thank you for your feedback. We're sorry to hear that you had a negative experience.

As part of our commitment to providing secure and reliable telecom services, we carry out routine internal checks on all new orders. Unfortunately, your order did not meet the necessary criteria, and we were therefore unable to proceed with activation, to use our telecommunication services. A full refund was issued immediately.

We appreciate your understanding, and we’re happy to discuss the matter further if you’d like more information. Please feel free to reach out to us directly.

Thank you

SOHO66 Support Team

5つ星のうち5の評価

Customer service at its best!!

I have contacted Soho66 several times over the past 2 weeks speaking to Reece and Matthew on the sales side and later with Blain about setting up the phone.
Reece talked me through the final setup this morning and the help and advice that I have been given throughout has been exemplary, at no point was I treated as being stupid and each of them had the time and patience to go beyond my expectation to explain what was needed to ensure the system was left fully working.
With staff of this calibre this company is a showpiece of how customer service should be, well done to you all.

2025年4月24日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Colin, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!

5つ星のうち5の評価

Quick response

Quick response, fast setup help. Job done.

2025年1月29日
Soho66 ロゴ

Soho66 からの回答

Hi Michael, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

5つ星のうち5の評価

Thank you Matthew and Reece

Thank you Matthew and Reece, you guys were extremely helpful not only with info, but also with the setup of the products. Thank you for your patience and guidance.
We will recommend you to everybody, great company with focus on putting the client first.
You guys deserve more than the 5 stars, thank you again.

2025年3月11日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Soria, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew & Reece, who we know will be delighted to read your comment!

5つ星のうち5の評価

OUTSTANDING TECHNICAL SUPPORT

This is not the first Five Star review that I've written for Soho 66.

I'm still learning the ropes with the VoIP telephony, and have to remind Technical Support that they're effectively dealing with a Muppet 🤪

No matter, I've had to call upon Soho 66 several times over recent weeks, and far from criticising my stupidity, they've replied to emails promptly, called me back when they promised to, and delivered professional, courteous, expert, and helpful advice to me in a language even I can understand!

My particular thanks to Matthew and Reece for their kind support. Both men are a asset to Soho 66.

Thank you.

Sincerely.

Mr Thicky

2025年2月27日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Richard, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew & Reece, who we know will be delighted to read your comment!

5つ星のうち5の評価

Great Customer Service

I needed a VoiP solution and after researching multiple options online, I decided to get in touch with Soho66. The communication and onboarding was simple and easy. Guys are easy to reach via email and phone. I have been using the service for about 2 months now and so far it's been good.

Thank you Soho66

2024年12月17日
Soho66 ロゴ

Soho66 からの回答

Hi Janis, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

5つ星のうち5の評価

Absolutely Brilliant!

Absolutely brilliant! We were looking to get a VOIP system but had no idea where to start. We bought a load of VOIP phones and didn't know how to get them going but then Matthew and Reece gave a great personal service and got everything EXACTLY how we wanted it. I would thoroughly recommend Soho66, for us, there is nowhere else to go for this!

Tyrone, Lenguax, UK

2025年2月6日
自発的なレビュー
Soho66 ロゴ

Soho66 からの回答

Hi Tyrone, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報