Solaspot ロゎ
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Solaspot レビュヌ 3

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TrustScore 5段階評䟡の3

3.0

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3.0

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TrustScore 5段階評䟡の3

3件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 100に回答しおいたす

通垞1カ月以䞊経っおから回答

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5぀星のうち1の評䟡

Avoid this company..

After waiting 7 weeks and 6 days to finally get my product, it arrived faulty. I have emailed and attempted to contact these people 4 TIMES. Not a single reply or apology. The plaque was $137 and feels like a cheaply made product. Vinyl has multiple bumps underneath all of the letters and numbers, cannot understand how that can happen when the plaque is completely smooth. My product was sitting at their warehouse for 7 WEEKS, already done and no one checked it? Numbers are unequally spaced as well as letters being crooked, numbers are too far down the sign which squished everything onto the plaque.
Next time, maybe check the work prior to sending it out and actually reply to complaints.

2026幎4月9日
自発的なレビュヌ
Solaspot ロゎ

Solaspot からの回答

Hi Elizabeth,

Thank you for your feedback, and I’m really sorry to hear about your experience.

I completely understand your frustration, especially after the wait, that’s certainly not the experience we aim to provide.

I would just like to clarify that we have been in contact via email and have already arranged a full replacement plaque for you, which has now been completed, carefully checked, and is being dispatched to you now.

Your missing BinGuard stickers have also been included.

All of our plaques are custom-made and assembled here in our Adelaide workshop, and while delays and issues are rare, when something doesn’t meet our standard, we take it seriously and act quickly to resolve it, as we have in this case.

We appreciate you bringing this to our attention and giving us the opportunity to make it right. I’m confident your replacement will reflect the quality we stand behind.

If there’s anything further you need, please don’t hesitate to reach out directly.

Kind regards,
Damon
SolaSpot

5぀星のうち3の評䟡

The product looks pretty good whoever

The product looks pretty good. the front piece that gets the lazer cut is just hard plastic. but the wait time is long!!!!!!!!!!!!!, they will drip feed you emails telling you it on the product line, its being prepared,its looking great and it goes on and on,etc etc. would i order again yes but would prefer if there were more realistic about the wait time . ordered 26th Jan received 18th March.

2026幎3月18日
自発的なレビュヌ
Solaspot ロゎ

Solaspot からの回答

Hi Seamus,

Thank you for your honest feedback, I really appreciate you taking the time to share your experience.

I’m glad to hear you’re happy with how the product turned out, that’s exactly what we aim for with every order.

You’re absolutely right regarding the wait time, and I take that feedback on board. As each plaque is custom-made and assembled here in our Adelaide workshop, production can take longer during busy periods, and we’re currently working on improving how clearly we communicate those timelines upfront.

That said, I appreciate your patience, and it means a lot to hear that you’d still consider ordering again.

If there’s ever anything I can assist with in the future, please don’t hesitate to reach out.

Kind regards,
Damon
SolaSpot

5぀星のうち2の評䟡

Takes Way Too Long To Arrive

Ordered and paid for a house ‘plaque’ with solar lights and engraved number and street name. Looked nice.

We ordered on 27 Dec 2025.

It is now Feb 3 2026 and, as of today, still no sign of our purchase.

The guys behind us have built half a new house in that time!

On time? Trustworthy? Reliable? I’ll let you decide.

If the order eventually arrives I’ll review it and adjust my comments accordingly.

After a lo—ng time the item arrived. Works and looks as it should, eventually.
Consequently, I’ve moved from 1 to 2 stars. 🌟

Will I order again? Nah.

NUNC VIVAMUS

2026幎2月3日
自発的なレビュヌ
Solaspot ロゎ

Solaspot からの回答

Hi Nunc,

Thank you for your feedback, I appreciate you taking the time to share your experience.

I’m glad to hear that the plaque arrived and that it looks and works as it should, that’s always our goal with every order.

I completely understand your frustration around the wait time. As each plaque is custom-made and assembled here in our Adelaide workshop, production times can extend during busy periods, and it’s clear we could have communicated that more accurately in your case.

That’s something we’ve since taken on board and improved, particularly around setting clearer expectations earlier in the process.

I appreciate your patience in the end, and your feedback has been genuinely valuable in helping us improve.

If there’s anything further I can assist you with, please feel free to reach out.

Kind regards,
Damon
SolaSpot

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