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Solenco レビュヌ 

636
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TrustScore 5段階評䟡の5

4.8

電化補品店
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5぀星のうち5の評䟡

I was introduced to your Solenco CF8500 in 2021 after 3 weeks in hospital with COVID. It is a sturdy product. I'm waiting for the filters to arrive August to replace mine. I live in Newcastle KZN... もっず芋る

5぀星のうち5の評䟡

Prompt friendly response to request for help with problem on the Solenco bought week earlier(11 June 2026) Couriers collected the Solenco same day. Repairs carried out and Solenco returned by couriers... もっず芋る

5぀星のうち5の評䟡

Ordered the incorrect filters and the sales agent picked it up and confirmed telephonically if the order is indeed correct. Solenco were very helpfull to resolve the issue. Also bought the automat... もっず芋る

5぀星のうち5の評䟡

The people at the company responded quickly to my questions, gave me good advice and was helpful in choosing the right product. The product already arrived and seems of high quality. Currently I have... もっず芋る

䌁業情報

  1. 電化補品店

圓該䌁業による蚘述

Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.

連絡先

4.8

優良

TrustScore 5段階評䟡の5

636件のレビュヌ

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レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.8

すべおのレビュヌ

(636)

過去12か月のレビュヌ数: 214件

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5぀星のうち5の評䟡

Quick delivery

When I placed my order I received immediate confirmation and constant updates of my order. My product was delivered in Pretoria the very next day despite the office being situated in PE, which is very impressive! I will say the instruction manual could use some improvement, but overall I am very happy with their service.

2026幎5月7日
5぀星のうち3の評䟡

Not keeping the humidity down

It is a good-looking machine, but takes a whole day (>12 hrs) to reduce the humidity by 10% - and the next day the humidity is right up again to over 70s.

I expected the 2.5 litre reservoir to fill up quite quickly, but it takes about 24 hrs.
We have a 3 bedroom house, but I suspect it is way underpowered for our needs.

2026幎5月6日
Solenco ロゎ

Solenco からの回答

Thank you for your feedback and for choosing the MeacoDry Arete® 12L.

What you are experiencing is actually quite common when first introducing a dehumidifier into a home, especially during wetter months or in homes where moisture has built up over time. The initial moisture isn’t only in the air, it’s also stored in furniture, curtains, carpets, bedding and even the walls themselves. Because of this, it can take several days of continuous use for the humidity levels to stabilise and begin reducing more noticeably.

The fact that the water tank is collecting water over a 24-hour period is a positive sign that the unit is actively extracting moisture from your home. Once the environment dries out, the dehumidifier will then work more on maintaining the humidity rather than constantly pulling out excess moisture.

For best performance, we recommend:
• Running the unit continuously for the first few days
• Keeping internal doors open where possible
• Closing external windows and doors to prevent humid air re-entering
• Positioning the unit centrally in the home or near the dampest area

The Arete® 12L is designed for typical homes and bedrooms, but larger or particularly damp spaces may naturally take longer initially to bring under control.

If you would like, our support team would also be very happy to help optimise the setup for your specific home and usage conditions.

5぀星のうち5の評䟡

All round great service

I have been buying from Solenco in the past and the service and products have always been amazing. I have recently purchase something that I wanted to return and the process was hassle free! Solenco's service is truly magnificent all around. I want to specifically thank Kyle for 10 out of 10 customer service.

2026幎4月29日
5぀星のうち3の評䟡

Good product, atrocious delivery service

The product itself and the feedback on when the product would be delivered, was 5 star. However, stars were taken off (wanted to take all off) due to the delivery company RAM couriers. Their lack of following delivery instructions once again, led to a very delayed delivery. We also had to phone them to reiterate what was instructed. I need to order more from Solenco but won't due to RAM couriers.

2026幎4月22日
Solenco ロゎ

Solenco からの回答

Hi Vanessa,

Thank you for the kind words about the product and our pre-delivery communication, and I'm genuinely sorry the delivery experience let the rest of it down. When instructions aren't followed and you have to chase the courier yourself, that's on us to fix, regardless of which partner is handling the leg.

We've logged reference #8628SW with our logistics team and are taking it up directly with RAM to understand why the delivery instructions weren't actioned, and to make sure it doesn't repeat on future orders to your address.

I'd really like the chance to win you back as a customer. If you'd email me directly at trevor@solenco.co.za, I'll personally make sure your next order is handled end-to-end, with the delivery instructions flagged and a courier option that better suits your location.

Thanks again for the honest feedback, it's the only way we improve.

Trevor

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