Solenco ロゎ
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Solenco レビュヌ 

636
•
TrustScore 5段階評䟡の5

4.8

電化補品店
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5぀星のうち5の評䟡

I was introduced to your Solenco CF8500 in 2021 after 3 weeks in hospital with COVID. It is a sturdy product. I'm waiting for the filters to arrive August to replace mine. I live in Newcastle KZN... もっず芋る

5぀星のうち5の評䟡

Prompt friendly response to request for help with problem on the Solenco bought week earlier(11 June 2026) Couriers collected the Solenco same day. Repairs carried out and Solenco returned by couriers... もっず芋る

5぀星のうち5の評䟡

Ordered the incorrect filters and the sales agent picked it up and confirmed telephonically if the order is indeed correct. Solenco were very helpfull to resolve the issue. Also bought the automat... もっず芋る

5぀星のうち5の評䟡

The people at the company responded quickly to my questions, gave me good advice and was helpful in choosing the right product. The product already arrived and seems of high quality. Currently I have... もっず芋る

䌁業情報

  1. 電化補品店

圓該䌁業による蚘述

Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.

連絡先

4.8

優良

TrustScore 5段階評䟡の5

636件のレビュヌ

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ネガティブなレビュヌの 75に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.8

すべおのレビュヌ

(636)

過去12か月のレビュヌ数: 214件

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5぀星のうち2の評䟡

I received the filter on time

I received the filter on time, but when I fitted it, the light still showed yellow. I called Solenco and the consultant told me the sensor probably needed to be replaced, but I should first try blowing onto the sensor with the hairdryer, which I did (cool function). But it still showed yellow afterwards. I already had the machine serviced by you once before because of a faulty sensor, and now have to do it again!. It's a very costly air purifying system, with the regular change of air filter, and faulty sensors. If I would have been told that at @Home, where I purchased it, I wouldn't have bought it.

2026幎1月7日
Solenco ロゎ

Solenco からの回答

Hi Maike,

Thank you for taking the time to share your experience, and we’re sorry for the frustration this has caused.

We’re glad the replacement filter reached you on time, but we understand how disappointing it is when the indicator does not reset as expected, especially given that you’ve previously had the unit serviced for a sensor-related issue. That’s certainly not the ownership experience we aim to provide, particularly for a premium air purification system.

The filter indicator is linked to a usage and air-quality sensor, and in rare cases the sensor can become faulty, which may cause the light to remain yellow even after a new filter is fitted. While troubleshooting steps like cleaning the sensor can sometimes help, it’s clear in your case that this has not resolved the issue.

We’d really like the opportunity to put this right for you properly. Please could you email us at info@solenco.co.za with your details, referencing this review, so we can arrange a full assessment and resolve the sensor issue as quickly as possible.

Thank you again for your feedback, it helps us improve both our products and the support we provide.

Kind regards,
The Solenco Team

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