レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
3.7
4件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I am very pleased with the outcome of the end of tenancy clean done by Solid Clean. I had very particular requests which they accommodated and executed professionally. I would surely use them again and strongly recommend.
I came to leave my review and saw a negative comment about Solid Clean Ltd, which I don’t agree with at all. They did an end of tenancy clean for me and my son’s house, and I couldn’t be happier with the service. They arrived on time, were super professional, and did exactly what we agreed on. The place looked fantastic when they finished. I’ll definitely be booking them again and would recommend them to anyone. Thanks, Solid Clean Ltd!
Solidcleanltd からの回答
Thank you so much for your support and for sharing your experience! We’re really grateful you took the time to leave this kind review especially after seeing the negative comment. It means a lot to know our work made a difference for you and your son. We truly appreciate your trust and look forward to helping you again in the future!😊
Kind Regards,
Solid Clean Ltd Team
Just wanted to share my positive experience with Solid Clean Ltd. They helped me with an end of tenancy clean and everything went smoothly. They were punctual, respectful, and got straight to work. I had no issues with payment I paid the deposit as agreed, and they delivered exactly what was promised. I was really pleased with the results. Honestly, I’d recommend them without hesitation. Thanks again, Solid Clean!
Solidcleanltd からの回答
Thank you so much for your kind words and for taking the time to share your experience! We’re really glad to hear you were happy with the service and that everything went smoothly. It was a pleasure working with you, and we truly appreciate the recommendation. All the best in your new place!😊
Kind Regards,
Solid Clean Ltd Team
This company is a scam.
They take a deposit and vanish.
BEWARE SO NOT USE THIS COMPANY.
THEY ARE THIEVES AND SCAMMERS.
Solidcleanltd からの回答
Hello Jennifer,
Thank you for your review, but I believe it’s completely out of context.
At the time I’m writing this, our cleaner is still inside your property actively working. The condition of your home is very different from the photos you originally provided. Despite this, we charged only our standard rate of £295 for a 3-bedroom house with two bathrooms and a reception room.
The property has a strong odour, the oven is in extremely poor condition, and the fridge is full of mould. There is no hot water, and when the cleaner raised this concern, you suggested using a kettle—which is not a safe or acceptable solution for proper cleaning.
To be clear, your property requires decontamination, not a regular end-of-tenancy clean. This is a completely different level of service, involving more time, equipment, and expertise.
While we understand that people may face challenges in life and we say this with empathy it's important to be honest about the condition of your home when booking a service.
Claiming we are a scam because we didn’t respond to your email immediately is misleading. Additionally, the phone number you gave us was incorrect, which made communication even more difficult.
If this review was left to avoid paying for the service, it’s both unfair and dishonest—especially considering our cleaner is still at your property. We have full photographic and video evidence documenting the condition.
Based on the current situation, we are now advising our cleaner to leave the property.
Kind Regards
Solid Clean Team
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