レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Es ist ein großartiges Produkt, das funktioniert! Die Anwendung war sowohl schmerzfrei als auch zeitsparend. In den ersten Wochen war ich skeptisch und dachte, dass es nicht wirkt. Alz ich jedo... もっず芋る

5぀星のうち5の評䟡

Vielen Dank fÃŒr Ihre UnterstÃŒtzung und Hilfe. Ich möchte mitteilen, dass meine Erfahrung mit Ihrem Kundenservice sehr gut war. Ihre Antworten waren klar, hilfreich und professionell, und ich schÀtze... もっず芋る

5぀星のうち5の評䟡

TrÚs facile à utiliser, j'ai obtenu de bons résultats. Je l'ai acheté en complément de mes séance en institut, et c'est trÚs efficace, beaucoup plus simple et plus avantageux que l'institut

5぀星のうち1の評䟡

I ordered an IPL device last Friday with the claim that it would be delivered in 48 hours. According to the post office app, it is still at the stage of label creation indicating that they’ve not actu... もっず芋る

䌁業が回答したした


連絡先

3.9

ほが満足

TrustScore 5段階評䟡の4

23件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

この䌁業を閲芧した人は、以䞋の䌁業も閲芧しおいたす。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

I have PCOS

I have PCOS, so I have quite noticeable hair growth with thick hair, and honestly I didn't think it would work this well for me. I used it consistently, and over the weeks I really started to see a difference.
My hair grow back more slowly, it's finer and some areas have reduced a lot. I'm really happy with the results.

2026幎3月19日
自発的なレビュヌ
5぀星のうち1の評䟡

I ordered an IPL device last Friday


I ordered an IPL device last Friday with the claim that it would be delivered in 48 hours. According to the post office app, it is still at the stage of label creation indicating that they’ve not actually sent the item. I contacted customer service only to be told that it’s a logistical issue which is not their issue. I don’t believe this. No attempt to solve my issue and the app is still saying label creation. It looks as though this company have taken my money and have not shipped the item, either that or they have lied about their delivery timings. Either way I’m extremely disappointed and won’t be using them ever again.

2026幎4月10日
自発的なレビュヌ
Solippy ロゎ

Solippy からの回答

Hello,

we’re truly sorry for the frustration this has caused and we understand why seeing “label created” can feel worrying, but we want to reassure you that we do not take payment without shipping orders, and we have hundreds of thousands of customers worldwide who receive their devices.

There is also an important clarification about timing: we do not claim “delivered in 48 hours”, we state that we dispatch/ship within 48 hours, meaning the label is created and the parcel leaves our warehouse within that time. The delivery time is separate and is clearly indicated on our website in the dropdown “What are your shipping times”; for the UK, the delivery time we announce is 4 to 8 business days after dispatch.

Regarding the wording you were given, when support says it’s “not our issue”, what they mean (and how it should have been explained) is that once the parcel has been dispatched and handed to the carrier, the tracking scans and last-mile movement are handled by the carrier, in your case Royal Mail, which is why updates can sometimes lag behind even though the parcel is already in their network.

If you share your order number with us privately via Trustpilot, we will check your shipment right away and give you a clear update on its status.

John Edgar
Customer Experience Manager, Solippy

5぀星のうち1の評䟡

Grosse arnaque.

Grosse arnaque.
šSite ne répond pas au Chat
Numéro de téléphone invalide
Produit ne correspond pas à la commande
Produit LOOP commandé et reçu un LindyWel

2026幎4月16日
自発的なレビュヌ
Solippy ロゎ

Solippy からの回答

Bonjour Nathalie,

Nous sommes désolés que cette expérience vous ait inquiétée et nous comprenons parfaitement votre réaction, mais nous tenons à vous rassurer, il ne s’agit pas d’une arnaque, vous avez bien reçu votre commande et la différence de nom vient d’une confusion liée au branding.

ConcrÚtement, le Appy et le Loop sont le même appareil, issu de la même entreprise, avec les mêmes caractéristiques, mais selon le pays d’expédition le nom et le packaging peuvent varier pour des raisons de droits de marque, car certaines marques sont déjà déposées localement et nous devons nous adapter pour pouvoir livrer légalement.

Concernant le chat en ligne, il est bien actif et notre équipe vous répond du lundi au vendredi de 9h à 19h (heure française), et si vous nous contactez en dehors de ces horaires vous pouvez écrire à support@solippy.com
, nous répondons sous 48h.

Enfin, pour le numéro de téléphone, vous avez raison de le signaler, nous avons actuellement un léger souci technique sur cette ligne et notre équipe est déjà en train de le corriger.

Si vous le souhaitez, vous pouvez partager en privé votre numéro de commande et nous vérifierons votre dossier pour vous confirmer tous les détails.

John Edgar
Customer Experience Manager, Solippy

5぀星のうち1の評䟡

Scam

Notice how this is the only review of all the positive reviews. Said my order shipped two weeks ago, but due to "some logistical issues", the information has not updated. I called Royal Mail, and they have no record of the tracking number provided

2026幎4月16日
自発的なレビュヌ
Solippy ロゎ

Solippy からの回答

Hello,

We understand why this looks concerning, but it doesn’t mean the order is fake or that Solippy is a scam.

Solippy has hundreds of thousands of satisfied customers, and a company running a scam wouldn’t be processing hundreds of thousands of orders — it would be shut down by payment platforms and providers very quickly. You can also see this directly from your order number, which reflects how many customers placed an order before you.

When a tracking number doesn’t show on Royal Mail, it’s often because the parcel is still with the initial carrier or on an route before it is handed over to Royal Mail for the final leg, or there is a delivery/tracking issue that needs a carrier update.

At the moment we can’t verify your specific order status from this review because we don’t have your full name or order number, and “Sarah S” isn’t enough to locate your customer file.

We’re going to contact you privately via Trustpilot now to request your order details so we can investigate immediately with the carrier and provide you with a clear delivery update.

In the meantime, you can also reach us via the live chat Monday to Friday from 9am to 7pm (French time), and outside of those hours you can email support@solippy.com
and we reply within 48 hours.

John Edgar
Customer Experience Manager, Solippy

5぀星のうち5の評䟡

Effektiv, effizient, einfach

Es ist ein großartiges Produkt, das funktioniert! Die Anwendung war sowohl schmerzfrei als auch zeitsparend.

In den ersten Wochen war ich skeptisch und dachte, dass es nicht wirkt. Alz ich jedoch geduldig bis Woche 7-8 und sogar bis Woche 9 weitermachte, bemerkte ich, dass mein Haarwuchs zurÌckging und in einigen Bereichen sogar ganz verschwand. Am Ende des beworbenen Zeitraums von 12 Wochen wurde ich nicht enttÀuscht.

Meine Haut bleibt lÀnger glatt, und an den meisten Stellen wÀchst gar nichts mehr nach, wÀhrend es an manchen Stellen einfach lÀnger dauert, bis die Haare wieder nachwachsen.

Ich kann dieses Produkt sehre empfehlen!

2026幎4月16日
自発的なレビュヌ
5぀星のうち5の評䟡

I'm shocked to see this game changer even on thick hair

I honestly didn't think anything could work for me. I have super thick, coarse hair on my legs and hands - the kind that seems to grow back the next day after shaving. I was skeptical when I ordered the Loop by Solippy, but I was also desperate to stop dealing with razor burn, ingrown hairs, and the constant need to shave.
Also, even my sister has the same kind of hair as me and she had the chance to take full body laser treatment from a certified clinic. I have taken more time for writing this review as I wanted to compare with sister's results and also give some time to see to regrowth. Trust me, Loop is the best, this device gave me exact same results as a treatment for less prince.
I'm in love with this. This device is really a game changer. Definitely try this out!!

2026幎4月16日
自発的なレビュヌ
5぀星のうち1の評䟡

Total scam

Total scam, I orderd a solippy loop and got a lindywel appy. This is a scanning compact, don't buy it!!!

2026幎4月15日
自発的なレビュヌ
Solippy ロゎ

Solippy からの回答

Hello,

we’re sorry this surprised you, but it’s not a scam and you did receive the correct device, it’s the same product with different branding.

The Loop and the Appy are the exact same device from the same company; the name/packaging can change depending on the country of shipment because of trademark constraints in certain regions where brand names may already be registered.

If you share your order number privately, we can confirm your order details and reassure you fully, and our team is also available on live chat Monday to Friday from 9am to 7pm (French time), or by email at support@solippy.com (reply within 48 hours).

John Edgar
Customer Experience Manager, Solippy

5぀星のうち1の評䟡

Il servizio clienti Ú pessimo

Il servizio clienti Ú pessimo, capisco che siete un azienda non italiana, ma un numero verde con gente che parla italiano potete metterlo. Oltretutto ho scritto una mail al quali non hanno mai risposto. Io ho un problema e sono riuscita a mettermi in contatto con loro solo col sito. Dove tra l altro non mi sono stati d aiuto

2026幎4月15日
自発的なレビュヌ
Solippy ロゎ

Solippy からの回答

Ciao,

Ci dispiace davvero per la tua esperienza negativa e prendiamo la tua segnalazione molto seriamente. Abbiamo preso nota del tuo messaggio e, grazie al nome del profilo con cui hai pubblicato la recensione, possiamo avviare un controllo interno per capire cosa Ú successo con la tua email e perché non hai ricevuto l’assistenza che ti aspettavi.

A nome del team Solippy ci scusiamo per il disagio, e ti chiediamo di contattarci di nuovo in privato con il numero d’ordine così possiamo riprendere il tuo caso subito e trovare una soluzione concreta.

John Edgar
Customer Experience Manager, Solippy

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