Sopula レビュー 1,815

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5日前

Dear Aveion Ferguson,
Hello, please don't worry, the system will automatically send the tracking number to you after the package is sent out, You can track it with the tracking number via https://www.17track.net/en, because there are a lot of packages recently, the tracking information of the package just sent cannot be updated in time , please check three days after receiving the tracking number.
If your order was still awaiting shipment，please don't worry, We are already preparing your products. We will urge the warehouse to arrange shipment as soon as possible.
Thank you very much for your understanding and patience.

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2026年4月1日

Dear Luis Garfias,
Thank you for your kind words! We are so happy to hear that you enjoyed our products. We strive to offer high-quality pieces at affordable prices, and we're thrilled that you found something you love. We look forward to seeing you again soon!

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2026年3月26日

Dear Sherrill w.,
Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived quickly and that you’re happy with the quality of the product. It was our pleasure to assist you, and we’re delighted to have earned your trust as a new customer. We look forward to serving you again soon!

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2026年3月24日

Dear Rosanne,
We are very sorry to hear about your experience. We take all concerns seriously and would like to resolve this issue for you. Please contact our customer support team at support@sopula.com so we can review your order and assist you with a refund or any other solution as quickly as possible.
We appreciate your feedback and hope to make things right.
Thank you,

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2026年3月19日

Dear AntoNeal Medlock,
We're delighted to hear you had a great experience with us!
We are committed to providing the best service to our customers, reflecting the high quality of our products.
If you have any questions, concerns, or comments, please feel free to contact us. We'd be happy to assist you.
Have a wonderful day

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2026年3月16日

Dear Pedro Rodriguez,
We’re very sorry to hear that your sweater did not meet your expectations. This is not the experience we want our customers to have. We take quality and accuracy of our product images very seriously, and we sincerely apologize for any inconvenience caused by the material and workmanship issues you described.
We appreciate your willingness to give us another chance, and we will personally ensure that your next order is carefully inspected before it is shipped. Additionally, if you would like, we can offer a refund or exchange for the item you received. Please reach out to our customer service team so we can resolve this for you promptly.
Thank you for your feedback—it helps us improve.
Best regards,

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2026年3月10日

Dear Jenn R,
Sorry to hear that the size of the product did not meet your expectations. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards

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2026年3月9日

Dear Aidaen Mata，
We are very sorry to hear about your experience. We take all customer concerns seriously and want to make this right. Please contact us directly at support@sopula.com with your order details so we can investigate and resolve the issue as quickly as possible. Your satisfaction is important to us.
Kind regards

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2026年2月28日

Dear Nai,
Thank you so much for your kind words! We're thrilled to hear that your nephews love the shirts and that you're enjoying the ordering process. We always strive to make shopping easy and enjoyable for our customers. If you need anything else, don't hesitate to reach out!

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2026年2月27日

Dear Alejandro Martinez,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards

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2026年2月9日

Dear Jackson Fowler,
Thank you for your support. We're glad you had a pleasant shopping experience. If you have any other thoughts or suggestions, please feel free to let us know. Our valuable customer feedback is our motivation to move forward.
We sincerely hope to have more opportunities to serve you. Wishing you a happy life!

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2026年2月6日

Dear Raynen,
Thank you for your feedback. We sincerely apologize for the delay in responding to your cancellation request. We strive to provide excellent customer service, and it seems we have fallen short in this instance.
Could you please provide us with your order number, so we can review your request immediately and ensure it's handled properly? We value your business and will make every effort to address the issue as quickly as possible.
We are very sorry for the inconvenience caused.

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2026年2月2日

Dear Damaris,
Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards

Sopula からの回答

2026年1月22日 に公開

Dear Danielle,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your recent order. We understand your disappointment, especially regarding the quality of the items and the mix-up with the sweater.
We strive to provide high-quality products and a seamless shopping experience, and we regret that we did not meet your expectations. Regarding the delay and issue with the sweater, we will review our shipping and inspection processes to ensure this doesn’t happen in the future.
Once again, we apologize for the frustration this has caused, and we appreciate your honest feedback. It helps us improve.
Best regards,

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2026年1月21日 に更新

Dear Gescina Richardsen,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards

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2026年1月21日

Dear Kunde M. S.
Sorry to hear that the quality of the product did not meet your expectations. We sincerely apologize for the inconvenience and frustration you have experienced with our return process. Please be assured that your feedback is important to us, could you please provide us with the order number or the email you used to place the order so that we can look into this issue? If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards,

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2026年1月21日

Dear Kaitlin Brookshire,
Thank you so much for your thoughtful and detailed feedback!
We're so glad to hear that you had a positive experience with our customer service team. We understand how frustrating shipping issues can be, especially around the holidays, and we're happy that we could help resolve the mix-up. We’re excited for you to receive your hoodie, and we hope it lives up to your expectations! If you need anything else, don't hesitate to reach out.

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2026年1月19日

Dear Aayden,
Thank you so much for taking the time to share your shopping experience with us. We are very sorry to hear that you haven't received your order. Due to a lack of timely communication from our team, you had a frustrating shopping experience. We sincerely apologize for this!
Could you please provide your order number and any other relevant details so that I can investigate this matter immediately? If you are unable to share this information here, please contact our customer service team directly at support@sopula.com, and I will personally handle this issue for you.
Thank you for bringing this to our attention. We apologize again for any inconvenience caused. We look forward to your reply.
Best wishes

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2026年1月15日

Dear Kirsten Jewell,
Thank you for reaching out, and I’m very sorry to hear about your experience.
To assist you further, could you please provide your order number? This will allow me to look into the status of your package and ensure we resolve this issue as quickly as possible. Once I have the order details, I’ll investigate the situation thoroughly, and we’ll do our best to get this sorted for you.
I understand how important it is to receive your order on time, and we are committed to resolving this matter.
Looking forward to your reply.
Best regards,

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2026年1月13日

Dear Shion,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards