Sortera レビュー 

Sortera provided a smooth, reliable service from start to finish. The team were professional, helpful and efficient, making the whole process straightforward. Highly recommended.

Booked a skip online very easily for my new renovation. The driver dropped the and collected the skip on time.

Don't hire Sortera skip in the future. We have nightmares with this company in our estate. If theirs skip is over crowded they dump the rubbish on the ground instead approaching the culprits who originally hired the skips.

Friendly and polite delivery drivers. Jago at customer services dealt with my complaint efficiently and finally organised our skip collection.
What should have been a very simple process in ordering a skip and having it collected, proved to be 8 phone calls on my part. The bottom line is that there was poor communication between the call centres and depots and no communication or updates to customers.This resulted in a poor customer service experience. Customers are expected to follow terms and conditions and so should Sortera.

So far, out of the 5 skips/replacements, 3 have failed to show up on the date we booked. We are a family doing up our own home and have been so disappointed with service so far. Everyone very nice, but we hire labourers based on Sortera exchanging skips when they say they will. Causing us a lot of hassle.

Top service once again will not use anyone else for my skips
Email confirmations, notifications by email and phonecall when on route
Great help from Peter with delivery this morning and big thanks to Stephanie for always delivering brilliant service with arranging our skips

Top draw service from beginning to end. Refreshing to get such a great service. A very helpful man guided me through booking the skip online whilst on the phone to me! Legend. They were able to fit me in the next day for a wait and load (having been let down by another skip company who just didn’t turn up). There was a 4 hour window for delivery but on the day I got a text and then the driver called me about 10 mins before he arrived. He was so nice and helped me with some of the heavy bags, also a legend! They totally took the stress out of getting rid of an 8 yard skip load of rubble. I don’t plan on doing my front garden for another 20 plus years but if I need a skip in the meantime, I’ll be straight on the phone. Thank you!

Avoid them, when arriving on site they will not call you or use door bell like normal person, instead they will be using horn to disturb all residents around. Then on friday evening instead going home on time you will be waiting for their "wait and load" skip to be collected because driver decided to do another job meanwhile and left the skip in the middle of front gate so we can not shut the front gate and secure the site for the weekend. Worst experiance i ever had

Great communication all round, excellent friendly drivers. Highly recommended service.

Good customer service

A proffesional well priced skip company, prompt pickup, great drivers

Ordered a skip on line which was delivered promptly the following day, and collected promptly on collection day. Very efficient service with good communication. Would highly recommend and use again. Very impressed.

Their driver pulled up behind a woman who was trying to park outside her house. He blocked her manoeuvre and then got out the van and was rude to her. She was a woman with a toddler and the guy was aggressive then told her to move and put a skip outside her house. When asked he didn’t provide any documentation or permit for the skip and there was no parking suspension signs. Awful behavior - avoid!

Brilliant service from Sortera. My skip arrived exactly when it was due (with a text to let me know they were on the way). The delivery driver was very careful and helpful. It was so easy to book and a really reliable service - thank you!

Unpredictable and unorganised skip company. You expect Sortera after purchasing multiple skip companies in London to be huge and deliver skip in time but they are the worst.

I had 3 skips booked, and very limited time as is next day after the other one. Instead, they booked me for all-day when it was meant to just be morning as I won’t have time to fill a skip and than expect another one tomorrow.

Also they can’t do “anything” which basically means “we don’t care because you paid anyways so good luck buddy”.

You want unpredictable, unorganised and crap support team? Than Sortera is your one stop company to help you get there.

Just avoid, there are other skip company which would do a better job.

Friendly customer service, Good competitive price, Quick service, helpful driver. Will use your service again.

I work for a construction company, and we recently started using Reston Waste skips. However, we’ve encountered multiple issues — not just one, but several.

On one site, the collection driver said the skip was too heavy and refused to take it. Yet another truck came later and collected it without a problem. We were charged for both attempts.

On another site, I requested a skip collection and have been waiting for two weeks now — nothing has happened.

At a different location, the works were completed, but my clients had to wait a week and a half for the skip to be taken away, despite being told it would be done sooner.

On yet another project, we booked a collection and no one seems to be in a hurry, even though I made it clear that people are waiting for the skip to be removed so that the driveway work can start. Workers are sitting at home waiting for this to be done.

I’m now moving away from using Reston Waste and would not recommend them. It’s impossible to plan work properly when skip collections are this unreliable.

This was my first experience of skip hire and the staff at Reston waste made it stress-free. Everything was explained, the drop off and pick up went smoothly and I was able to contact the office with questions about what can go in the skip. Thank you everyone.

we are still waiting for a collection, have now had to close the site for 9 days. Promised to collect within 5 days. Reston have gone downhill fast. Used to be good. Now to be avoided.