Soundsteps Music School レビュー 

Soundsteps Music School からの回答

2025年6月24日

I am sorry to hear of your experience, however as discussed on phone, you attended a free trial and then signed up for lessons but never attended or sent any communication at the time about attendance issues or issues with the classes. As you menitoned on the phone about your complaint you mentioned "Rock Steady" so i am not sure if you are getting us confused with another school as if the trial session you attended with the teacher was poor then i am not sure why you would have signed up to regular classes?

Unfortunately when you signed up we booked the centre and teacher for your childs lessons and as mentioned in signing up we are not a pay as you go service and book lessons on a termly basis to avoid disruption to our students so we do ask parents to commit termly to lessons and so when a student signs up after a free trial we do expect parents to pay the fee or at least communicate at the time if there is any sudden issue which did not happen in this case as mentioned by the forwarded emails sent to you to show this.

We fully support our teachers and receive many kind words about them as well as seeing many success stories of our students progressing from beginner to Graded qualificaiton levels however if your trial session was not up to standard we do apologise and will certianly investigate this and should this have been the case we do wish you would have contacted us at the time to arrange another trial rather than sign up to lessons you may not have been commited too. We will always do our best to help reslove any situaiton but we do need communication at the time in order to best assist and resolve any situaiton fairly.

Soundsteps Music School からの回答

2025年3月5日

Thank you for your kind feedback. I am glad to hear you enjoy the classes!

Soundsteps Music School からの回答

2025年2月18日

Thats great to hear such positive feedback about one of our teachers and we are glad to hear positive comments on our admin team and their hard work behind the scenes. Thank you

Soundsteps Music School からの回答

2025年2月18日

Thank you for your kind feedback on our Method, its great to hear your daugther is enjoying the classes with Colleen and learning Music through our fun teaching style!

Soundsteps Music School からの回答

2025年2月18日

I am sorry you feel this way and did not have a good experience, its hard to give specific response however Soundsteps is fully committed to providing the best Musical education for all children at affordable prices. Our focus is always on the children and ensuring every child gets the most out of the classes. We always ensure children have a free trial before joining to let them experience our classes before committing but we do have to ask all parents once joining that they commit for the term of lessons as the school runs on a termly basis and also makes commitment to its teachers, centres and other students and it would be unfair to cancel others classes mid term. This policy benefits all in the school and allows us to run quality classes at affordable rates. Its always disappointing to hear a child wants to stop lessons and we do understand the frustration of paying for lessons should you wish to stop however we do look to give as many options to help finish the term and reminders are always sent prior to cancelation deadlines at the end of term. However we will continue to review this policy and should an alternative option become available we will certainly introduce this.

Soundsteps Music School からの回答

2025年2月18日

I am sorry you feel this way and did not have a good experience, Our teachers are fully trainned in delivering the Soundsteps method but i am sorry to hear you feel they have not delivered the lessons to your child. All teachers are reviewed regularly however any complaint to the office is immediately checked at the following lessons. We suggest at the trial that all children joining our classes are aged 5 or above as we do teach them to read and write and teachers will support children in lessons but we can also suggest alternatives to help in lessons once a concern is received. We always encourage parents to report any concerns immediately to ensure we can take quick action before children lose interest. Regarding the teacher feedback it may have been that they were refering to our student portal which is there to help student practise at home and contains videos and written notes that children can practise writing at home to help in lessons. We will certianly investigate and ensure that all teachers give the best advice and clear in that communication as it seems it may have came accross in the wrong way. Our focus is always on the children and ensuring every child gets the most out of the classes. We always ensure children have a free trial before joining to let them experience our classes before committing but we do have to ask all parents once joining that they commit for the term of lessons as the school runs on a termly basis and also makes commitment to its teachers, centres and other students and it would be unfair to cancel others classes mid term. We never operate a black mail policy but do expect parents to keep to the agreement they sign for the term of lessons and will always endavour to find suitable alternatives to finish a term should the child lose interest after a couple of lessons.

Soundsteps Music School からの回答

2023年3月13日

Thank you for your kind words, its great to hear our method and lesson books are easy for children to follow

Soundsteps Music School からの回答

2023年3月3日

Thank you for your kind words. Its great to hear our teachers are being encouraging towards our students.

Soundsteps Music School からの回答

2022年8月6日

Thank you for your feedback which really helps. We will continue to reopen as many face to face options since COVID as possible as well as opening new beginner classes

Soundsteps Music School からの回答

2022年5月30日

Thank you for your kind words, i am glad to hear she enjoying both courses.

Soundsteps Music School からの回答

2022年4月5日

Thank you for your kind words about our teachers, i am glad to hear they are not only learning but also enjoying the lessons.

Soundsteps Music School からの回答

2021年11月8日

Thank you for your support and Feedback

Soundsteps Music School からの回答

2021年11月1日

Thank you for your comments about our teachers

Soundsteps Music School からの回答

2021年11月1日

Thank you for your Feedback on our course, we are glad your daughter is enjoying it.

Soundsteps Music School からの回答

2021年11月1日

We are glad to hear daisy is enjoying the lessons and developing further. Thank you for your kind feed back on Vilma it is greatly appreciated.

Soundsteps Music School からの回答

2021年10月25日

Thank you for your kind comments.

Soundsteps Music School からの回答

2021年10月25日

Thank you for your kind feedback and great comments about our School

Soundsteps Music School からの回答

2021年8月5日

We are glad to here she has continued to enjoy the lessons through the Soundsteps Program and the Trinity course for the graded qualifications

Soundsteps Music School からの回答

2021年8月4日

Thank you for your kind words, we are glad to help her in achieving well deserved top results for efforts!

Soundsteps Music School からの回答

2021年7月18日

Thank you for your kind words, we have certainly enjoyed teaching your daughter and love receiving the videos of her performances!