Great customer service provided by Tom! . Always quick to reply back to my emails and provided all the information on roof tiles we needed for home renovation. Also great price compared to other supp... もっと見る
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Southern Roofing Supplies (and Tom in particular!) were great at taking my order, and then at the last minute - not only pulled my order when I called and then re-configured my order quantities, but s... もっと見る
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Amazing customer service provided by Pete! Really friendly and helpful and ensured we could get the products we needed in time for our project. SRS overall were able to offer great prices and were far... もっと見る
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£236 Ebay purchase from this company of corrugated roofing. Two weeks later and nothing received. No response to any emails enquiring as to what is going on or where the roofing is and no explanation... もっと見る
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企業情報
当該企業による記述
Southern Roofing Supplies is a well-established independent roofing and insulation merchant with a proud 25-year history. Located in Maidstone, Kent, our physical presence has been a cornerstone of our business for many years. Committed to expanding accessibility, we have extended our offerings to a broader customer base through our user-friendly online shopping platform. Discover a comprehensive selection of roofing and insulation products on our website, available for convenient 24/7 ordering. Whether you opt for nationwide delivery or choose the flexibility of click-and-collect from our depot, we ensure a seamless and reliable service. At Southern Roofing Supplies, we prioritize customer satisfaction through our dedication to quality service, extensive product range, competitive pricing, and a personalized, friendly, and professional approach. Our seasoned team brings a wealth of experience to the roofing industry, offering valuable assistance with general advice, product inquiries, and helpful tips. We take pride in our commitment to excellence and look forward to serving you with unparalleled expertise. Choose Southern Roofing Supplies for a trusted partner in roofing and insulation solutions.
連絡先
Unit A, Brightside, ME14 3EH, Boxley, Maidstone, 英国
- 01634 869823
- shop@southernroofingltd.co.uk
- southernroofingltd.co.uk
4.5
優良
72件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
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Great place to purchase roofing…
Great place to purchase roofing materials and great prices
2025年4月28日
自発的なレビュー
Great customer service from Tom
Great customer service from Tom
My order was small but Tom was really helpful, cannot fault the service received from Southern Roofing. Delivery was also quick. Thank you.
2024年10月3日
自発的なレビュー
Southern Roofing Supplies からの回答
Hi Tina,
Many thanks for your excellent 5* review. We are happy to hear you were pleased with your recent order from us.
Should you wish to order again in the future, please do not hesitate to contact us.
Best wishes,
Southern Roofing Supplies
Southern Roofing Supplies からの回答
Hi Ricky,
Thank you very much for a great 5* review, we are pleased you were happy with your order. Thanks again for choosing us!
Best wishes,
Southern Roofing Supplies
Easy to order and good details in…
Easy to order and good details in website so I could check fit first, comms great and arrived in 2 days.
2024年11月7日
自発的なレビュー
Southern Roofing Supplies からの回答
Hi Simon,
Thank you very much for leaving us a review, we are pleased you were happy with the service we provided. If you're looking to purchase any future roofing supplies, please do not hesiaite to get in touch.
Best wishes,
Southern Roofing Supplies
I purchased a tile vent for a new roof
I purchased a tile vent for a new roof. Transaction was easy and I paid with PayPal which was an added bonus. Delivery was quick and the items were exactly as described. I wouldn't hesitate to purchase from them again.
2024年10月14日
自発的なレビュー
Southern Roofing Supplies からの回答
Hi Richard,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found the transaction easy and appreciated the convenience of paying with PayPal. It’s great to know that the delivery was prompt and that the tile vent met your expectations.
We look forward to serving you again in the future!
Best wishes,
Southern Roofing Supplies
Southern Roofing Supplies からの回答
Hi Jason,
Thank you for leaving us a great 5* review, we are pleased you were happy with the service we provided you.
Best wishes,
Southern Roofing Supplies
Very helpful when phoned
Very helpful when phoned, didn’t have what I wanted in the yard but ordered online and was delivered in a couple of days
2024年9月22日
自発的なレビュー
I recommend this company
I recommend this company, the job was done to a very high professional standard, they were prompt and friendly and left no mess whatsoever, the price was as quoted and very good, I definitely will use them again if needed.
2024年8月15日
自発的なレビュー
Southern Roofing Supplies からの回答
Hi there,
Thank you for a great 5* review. We are happy to hear you were pleased with the service we provided. We hope you choose to use us again soon!
Best wishes,
Southern Roofing Supplies
Quality Shed EPDM kit
Shed EPDM kit arrived as described and quickly from time of order. Appears to be quality stuff and went on the roof pretty easily.
Would have been nice to have some instructions in the box. As a first timer with this stuff I had to scout the internet to work out the best approach to do the job.
2024年8月24日
自発的なレビュー
Southern Roofing Supplies からの回答
Hi there,
Many thanks for taking the time to leave us a review. We are pleased you were happy with the EPDM kit and the delivery time. We will take your feedback on board regarding the instructions, and look to improve our service in future.
We hope you choose to use our services again soon!
Best wishes,
Southern Roofing Supplies
Membrane not even cut with a straight edge.
Membrane not even cut with a straight edge.. all wavy. Packaged folded which shouldn’t happen.. should be fully rolled up.. as consequence the folded creases caught on the glue and i had to discard sections of the product.. very frustrating and disappointing. Even more so after seller’s reply.. standard blurb.. not our fault blah blah
2024年8月17日
自発的なレビュー
Southern Roofing Supplies からの回答
Hi Mario,
Thank you for your feedback regarding the membrane you received. We are sincerely sorry to hear that the product did not meet your expectations.
To address your concerns, please note that the membrane is supplied with additional material, and the cut edge is not intended to affect performance as this is part of the extra allowance provided. All membranes are folded and sent directly from the manufacturer. As part of our installation guidance, we recommend unfolding the membrane on the roof area and leaving it for at least 30 minutes before installation, as this helps to minimise any creases.
Had we been made aware of the issue sooner, we would have been more than happy to offer advice or arrange replacements where necessary. We regret the frustration and inconvenience this situation has caused you.
If you require further assistance or have any questions, please do not hesitate to reach out to our customer service team.
Kind regards,
Southern Roofing & Building Supplies
Bags of gravel are good
Bags of gravel are good. No rips and strong plastic. Delivery was good. Skilful driver manouvering on the drive with quite a big truck.
2024年7月31日
自発的なレビュー
Southern Roofing Supplies からの回答
Hi there,
Thank you for taking the time to leave us a review, we are pleased you're happy with your order.
We hope you choose to use us again in the future.
Best wishes,
Southern Roofing & Building Supplies
Southern Roofing Supplies からの回答
Hi there,
Many thanks for your 5* review!
Best wishes,
Southern Roofing & Building Supplies
Great customer service provided by Tom
Great customer service provided by Tom! . Always quick to reply back to my emails and provided all the information on roof tiles we needed for home renovation. Also great price compared to other suppliers. Because of the services provided by Tom my builder actually started another project and ordered more roof tiles for that job as well.
2024年6月6日
自発的なレビュー
Southern Roofing Supplies からの回答
Thank you so much for your kind words and 5-star review! We're thrilled to hear that Tom provided you with excellent customer service and that you found our prices competitive. It's wonderful to know that your positive experience led to another project. We appreciate your support and look forward to assisting you with any future needs!
FIRST CLASS CUSTOMER SERVICE - WHAT A RESULT!
Came across Southern Roofing when looking for stockists of Cladco metal sheeting on Google. Dropped into the depot in Boxley, and found the staff to be really helpful. They promised to email me over the prices, and I held out little hope as no one ever seems to do what they say these days.
I was impressed to quickly receive an email with everything I requested regarding prices etc. After various communciations with Tom, we placed our order. The process was so straight forward and customer service EXCELLENT.
I was then contacted by their depot who were arranging delivery by phone, voicemail and text. Again fantastic customer service from East Grinsted branch
Then the delivery guy texted me to confirm the timings for next day drop off.
I could not believe how much care had gone into my little 6 sheets!
If only all the companies I deal with were this professional, polite and generally happy people!
Thanks everyone at SRS, especially Tom. You all really delivered on all levels- keep up the good work :-)
2024年5月3日
自発的なレビュー
Southern Roofing Supplies からの回答
Thank you so much for your glowing 5-star review! We're thrilled to hear about your positive experience with our team at Southern Roofing Supplies. Providing Great customer service is always our priority, and we're delighted that you found the process straightforward and efficient. We'll be sure to pass your kind words along to Tom and the rest of our team. We truly appreciate your business and look forward to serving you again in the future.
Thanks for choosing Southern Roofing Systems!
great customer service
great customer service Tom sorted out everything and always replied promptly to any questions
2024年4月19日
自発的なレビュー
Southern Roofing Supplies からの回答
Thank you for your kind words! We're delighted to hear that Tom provided you with excellent service and promptly addressed all your questions. If you need anything else, don't hesitate to reach out. We're here to help!
Southern Roofing Supplies (and Tom in…
Southern Roofing Supplies (and Tom in particular!) were great at taking my order, and then at the last minute - not only pulled my order when I called and then re-configured my order quantities, but still had it delivery in the same amount of time! Honestly Tom couldn't have been more helpful... such a gentleman 😉 will definitely use again for our next project.
2024年4月16日
自発的なレビュー
Southern Roofing Supplies からの回答
Thank you so much for your glowing review! We're thrilled to hear that Tom and the team at Southern Roofing Supplies went above and beyond to accommodate your order, even with last-minute adjustments. Providing excellent service is our top priority, and we're delighted to know that we could meet your expectations. We truly appreciate your kind words and look forward to serving you again on your next project! Regards
Great experience with SRS
Great experience with SRS - firstly, very competitive prices, rapid delivery and very good communication. They helped me with a few queries that I had also which was much appreciated. I am already a repeat customer
2024年3月28日
自発的なレビュー
Southern Roofing Supplies からの回答
Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with Southern Roofing Supplies. Providing competitive prices, rapid delivery, and excellent communication is always our goal, and we're glad we could assist you with your queries. We truly appreciate your repeat business and look forward to serving you again in the future!
Terrible
Terrible, ordered roofing tiles online for an extension I'm doing. Delivery time 5 days. Rang after 8 days to see when I could expect them and they informed me they were out of Stock and they would get to me in another 10 days. A full refund was needed as unlike this company I have customer satisfaction to try maintain. Avoid.
2024年3月28日
自発的なレビュー
Southern Roofing Supplies からの回答
We're truly sorry to hear about your disappointing experience with us. We understand the frustration of expecting a timely delivery and being let down, especially when working on a project. We apologize for the oversight in the manufacturers stock management that led to this situation. Your satisfaction is paramount to us, and we apologize for falling short of your expectations. We appreciate your feedback and will use it to improve our service in the future.
excellent customer service
excellent customer service, very helpful and fast delivery service.
2024年3月21日
自発的なレビュー
Southern Roofing Supplies からの回答
Thank you for the kind words!
We're thrilled to hear that you had an excellent experience with our customer service and fast delivery. We strive to provide the best service possible, and we're grateful for your positive feedback.
If you ever need anything in the future, don't hesitate to reach out.
Ordered 60 lengths of 3 meter raised…
Ordered 60 lengths of 3 meter raised profile seams. They sent them on a pallet coiled up (still in the boxes) and now they are wrinkled and deformed. As they are required for an urgent job I’m going to have to heat and try to straighten them. I’d expect better given the amount of money spent.
2024年1月17日
自発的なレビュー
Southern Roofing Supplies からの回答
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the packaging of your item, and we understand your concerns about it being curled up on a pallet. We regret that you didn't reach out to us directly to discuss the issue, as we could have provided reassurance that the packaging method does not have a detrimental effect on the soft, pliable PVC product.
It's worth noting that these items are dispatched to us by the manufacturer in the same manner, and we have successfully shipped thousands of them without encountering any problems. We value your input and want to ensure your satisfaction. If you have any further questions or concerns, please don't hesitate to contact us, and we'll be happy to address them.
Thank you for bringing this to our attention, and we appreciate your understanding.
Regards
Southern Roofing Supplies
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