レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
At South West Heating Solutions, we help you to be warm - when you want.
I’ve had ongoing boiler problems and had different engineers but have mostly dealt with Gareth . This young man has gone over and above to try to solve the problem. He’s been knowledgeable and tried different remedies. He’s patiently explained everything to me , as I'm a disabled pensioner, I’ve been relieved to find someone trustworthy to help me with the boiler problems. I’m hoping I can request his help in the future if needed .
10/10 for Daniel.
Daniel visited my home (ref 42D0000551) to repair a boiler which is via Scottish Power/and D&G.
Daniel was friendly, professional and efficient!
Awful Company. Were enthusiastic when they came round on the 4th February.
Representative promised my quote in the next 2 days. Never got it. Rang the company 4 times but had to leave a message. Finally got hold of Neil who came originally and he promised to send a quote. Still waiting and it’s now March 8th. Useless.
On behalf of my old man 2 heaters went down Neil at customer service was very good and guided me and all fixed thank you.
Sorry I wrote a negative review and like a guy further on meant it for south west heating services who are now on trustpilot. I have removed the review meant for a different company. I apologize.
South West Heating からの回答
Thanks so much for this...It was an easy mistake to make. People mistake us for that company a lot. Have a great day
We used South West Heating for radiators throughout our 400 year old farm house. Neil was amazing, he visited us in our home at a time that was convenient to us and sized everything up and was so knowledgable. He was even kind enough to give us a small space heater whilst we waited for installation! After three cold winters we can honestly say we love these radiators, especially being able to control them remotely. We have since decided to use SW Heating for a Sun Amp instant hot water solution. Highly recommended.
South West Heating からの回答
Thanks so much for this lovely review, so happy to hear how pleased you are with the service you received. We are looking forward to installing your Sunamp in the near future. Kind regards from the SWHS team.
Neil and Georgia were fantastic from start to finish. So professional and caring, they did everything to get our order and installation in good timing. The fitters left the place immaculate. I don’t usually review but South West Heating went above and beyond. And now we have a warm house, something our night storage heaters never did efficiently. Thanks to all, regards, Alana
South West Heating からの回答
Many thanks for your wonderful review. We are so pleased to hear how happy and warm you are with your new system. Warm regards from the team at SWHS.
Appalling service was due to have an engineer today between 8am and 1pm. Got a call to say engineer went sick before his shift and I was called at 12 noon to tell me this after already waiting in 4 hours. I'm so another morning wasted for another appointment in April. Appalling service and not even a gesture of goodwill to apologise. Just told to ho back to my insurance company if I had a complaint. Rubbish service from South west heating services Ltd. Do not book
South West Heating からの回答
Hello, I think you have the wrong business here. We don't do engineering services and we also don't and have never worked with insurance companies. Also you've said the business was called "south west heating services" which is not our company. Our name is "South West Heating Solutions" - sometimes people get our businesses mixed up due to the similar name. We also don't have your name on our system anywhere, so please could we request you move this review to the correct company? Thank you!
Another supplier that somehow can’t tell you any price without a face to face sales pitch. Start at near 2 grand for one heater and then give a “special deal” lol. Fitting is some screws in the wall and plug it in so I don’t need to pay you silly money for that either. Should be illegal and so should the adverts pretending that they’re “A+ energy rated.” This is totally false so don’t believe a word of it. What a lot of nonsense. These heaters can be bought for 70% less. Do not let this lot near your elderly friends or relatives they have no morals
South West Heating からの回答
Hello, I am not sure if you have the correct business here. Our heaters do not start at 2 grand, we don't do random offers or discounts and these radiators can not be bought anywhere else, especially not at 70% less as that would be far less than their cost to manufacture. We also do frequently give quotes over the phone, no problem, as long as you can give us the measurements of the rooms you wish to heat and some basic information on the property in general and how you wish to use the heaters. We offer a free survey only to ensure we can recommend the most suitable size radiators for your needs which (having thousands of customers) is very important because if we didn't provide the correct sizes and fit them properly then we'd have a lot of terrible reviews. Bad reviews are extremely rare for us and we believe this is because we are very thorough in taking everyone through the options, how the radiators work, the best recommended sizes and killowattages etc.
Excellent service engineer fully investigated the fault and fixed whilst on site, thoroughly recommended South West Heating five star service.
After care service is non existent as is the 25 year guarantee more like 2 years it’s just a sales gimmick
Beware of these Yokel cowboys!
Stephen Partner
South West Heating からの回答
Hello, Stephen. We provide a 25-year manufacturer guarantee for any problems with the body of the radiator. We also provide a four-year parts and labour warranty (which is twice the amount of time most companies offer). Having checked our system, your radiators were fitted in 2018 therefore there would be a charge if you needed a thermostat replaced, for instance, and a call-out fee. This is all industry standard and is detailed clearly in your contract (our contract was written by Trading Standards).
This company is not responsive or reliable. The previous owners had installed expensive Elkatherm radiators one year before I bought my property. When I moved in, one of the radiators was not working. I couldn't get hold of South West Heating Solutions, so I called Elkatherm, who, in turn, got them to call me. Transferring the guarantee would cost £250!! I reluctantly agreed as the room was cold, but they never called back. Now, I don't trust them or want them to call back. Whatever you do, don't have Elkatherm heaters and don't have them installed by this company, as the guarantee is worthless. It doesn't surprise me to see the only other review about this company is very negative. Oh, by the way, the App that comes with Elkatherm heaters is rubbish and keeps crashing EVERY TIME you want to use it. Avoid. I complained in writing on the Elkatherm website contact form - actually, a UK distributor called Think Electric Heating Ltd. - but they didn't respond either. Bad products, zero customer service.
South West Heating からの回答
Hello, so sorry that the issue was not resolved to your satisfaction. I know you have now spoken to the office and agreed upon a solution. I know you're now aware we had some staffing issues over Christmas regarding ill health but this is no excuse and we should have been able to help you with this and clarify the situation. Just to clarify for readers, £250 is the cost of the full set up including someone coming out to install and set up the app and show you how to use it, not the cost of transferring the guarantee. We have transferred the guarantee for you free of charge now but if you have anything else that we could help you with, please let us know.
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。
