Spa Finder Please Read This - I just received another email response from someone named Jose stating that he is still working on this issue. Jose, as Inalready stated in my last message on this sit... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
I recently had a family member pass and we found old gift certificates for spa finder in her belongings( it was a Christmas present from years ago). I went to the website to see if it was still valid,... もっと見る
企業が回答しました
I bought 2 gift cards directly from the company to give as gifts. Unable to use either card as Your eGift cannot be viewed at this time Sorry, we cannot process your request at this time. Erro... もっと見る
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The Spafinder service worked well, however the Maryland Live! Spa overcharged for the services provided, despite the fees advertised on the website. A price adjustment was made a day later. The gel m... もっと見る
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企業情報
当該企業による記述
One Card, Nearly Endless Spa & Salon options, Never Expires | Good at thousands of global wellness travel destinations, spas, yoga & fitness studios. Advice on beauty, balance, food & more! Live well year round.
連絡先
78 SW 7th St, 33130, Miami, 米国
- 855-963-2665
- customerservice@spafinder.com
- spafinder.com
3.1
まあまあ
307件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
To be honest you guys are doing great…
To be honest you guys are doing great work thump up 👍
2026年4月16日
自発的なレビュー
Spafinder からの回答
Hi Quajo,
Thank you so much for the fantastic 5 star review and the kind words. We truly appreciate you taking the time to share your experience, and your support means a lot to the entire Spafinder team. We are glad to hear that you are happy with our work and we look forward to continuing to deliver great service for you.
Regards,
Maurice V.
Spafinder.com
Great costumer service
Great costumer service. They resolved the issue quickly and communication was wonderful. Amazing service!
2026年4月8日
自発的なレビュー
Spafinder からの回答
Dear Leann,
Thank you so much for taking the time to share such kind feedback with us. We’re thrilled to hear that our customer service team was able to resolve the issue quickly and that you felt well supported throughout the process. Providing clear, friendly, and effective communication is something we truly value, and it’s wonderful to know that it made a positive difference for you. We sincerely appreciate your support and are always here if you ever need assistance again.
Warm regards,
Josh R.
Spafinder.com
Avoid getting a gift card here
Impossible to find something near you, and as a result, I'll be kissing my gift card goodbye. Seems like a great way to take people's money for no services rendered.
2026年3月21日
自発的なレビュー
Spafinder からの回答
Hi there,
Thank you for taking the time to share your experience. We are truly sorry to hear how frustrating it felt to have difficulty finding a participating location near you, and we understand your concern regarding the use of your gift card. We would really like the opportunity to review your situation and see what options may be available to help. Please check your inbox, including spam or junk folders, for a message from noreply.notifications@trustpilot.com, as we need to gather a few details in order to further assist you.
Regards,
Maurice V.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 03/25/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Spafinder.com
This card was purchased at Costco and…
This card was purchased at Costco and each time I have tried to use, the notification to the vendor is "declined" even though there is a balance on the card. This is the second time I have experienced the issue and I even called Spafinder and their customer service rep said "the system wasn't working" and hung up. I called back and was hung up on again. At this point, do NOT buy the card.
2.25.2026- Spafinder indicates they will contact me. We will see if they do. I am not too confident based on their customer service thus far.
2.26.2026- Spafinder emailed me for card information. Question is will they do anything with the information provided?
3.17.2026- Spafinder resolved the issue by swapping out the gift cards with "One4All" gift cards that can be used in a variety of ways. Thank you
2026年2月21日
自発的なレビュー
Spafinder からの回答
Hi Corey,
We are very sorry for the experience you described with your Spafinder card purchased at Costco. Being declined despite a remaining balance and the calls where you were told our system was not working and then disconnected should not happen, and we want to make this right. Please check your inbox for an email from noreply.notifications@trustpilot.com so we can securely gather your card and purchase details, look into the declines with the merchant, and address your customer service experience. Thank you for giving us the chance to help.
Regards,
Maurice V.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 02/25/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Spafinder.com
I bought 2 gift cards directly from the…
I bought 2 gift cards directly from the company to give as gifts. Unable to use either card as
Your eGift cannot be
viewed at this time Sorry, we cannot process your request at this time. Error EGIFT_VDE1_502 has occurred. Please contact the retailer from which you purchased this gift card and
reference error code EGIFT_VDET_502.
I have been unable to get SpaFinder to send replacement cards.
2026年1月29日
自発的なレビュー
Spafinder からの回答
Hello Barbara,
Thank you for sharing your experience with us. We are very sorry to hear that you were unable to access your two eGift Cards and received the error, as well as for the difficulty in obtaining replacements. We genuinely want to assist in resolving this for you as quickly as possible. Please look out for an email from noreply.notifications@trustpilot.com, as we have reached out to securely gather the information needed to investigate and provide a solution. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Spafinder.com
**UPDATE FROM SPAFINDER 02/03/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Spafinder.com
Fraudulent charges
Never used this company before, but had fraudulent charges for .46 .86 and .72 cents. Currently doing an investigation and it points in the direction that someone from the company is putting holds on my card to see if it works, and eventually would use the card for larger purchases. This company should be shut down.
2025年12月6日
自発的なレビュー
Spafinder からの回答
Dear Jay,
Thank you for bringing this to our attention. We’re very sorry to hear about the concern regarding unauthorized charges and understand how serious this is. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to securely gather your details to investigate this further. Once we have your information, we’ll review the situation promptly and work toward a resolution.
Warm regards,
Josh R.
Spafinder.com
Don't purchase gift cards from Spafinder.com
Have ordered spafinder gift cards a couple of times and never had an issue using them My most recent order included gift cards that were never activated before they sent them to me and that was when the fun began Tried using them at a spa - spa told me they were never activated at Spafinder.com When I contacted them by phone, I was sent overseas to a call center that transferred the call to many departments without resolution - each dept claiming it was another department that needed to handle the matter Then tried email and it only got worse...do yourself a favor - pick a spa and pay with a credit card Don't buy gift cards from an organiztion like Spafinder.com - companies like these are just not worth doing business with
2025年9月27日
自発的なレビュー
Spafinder からの回答
Hello there,
Thank you for sharing your feedback. We’re truly sorry for the inconvenience you experienced with your gift cards and the challenges in resolving the issue. We take this matter seriously and want to assist you promptly. Please check your email from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to resolve this for you. Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 11/29/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Spafinder.com
Very respectful people
The experience was very good because I was treated very well. I met friendly people who were there to answer my questions and, of course, provide solutions.
2025年11月21日
自発的なレビュー
Spafinder からの回答
Hello Sandro,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience and felt well taken care of by our team. Providing friendly and helpful service is always our top priority, and it’s rewarding to know we met your expectations. We truly appreciate your support and look forward to serving you again soon!
Regards,
Maurice V.
Spafinder.com
Spafinder - SCAM - Horrible service
After trying to contact Spafinder customer service I've concluded that this business is basically a scam. I looked online to see who takes the gift card so I could go for a massage - there were only 3 locations listed and one of them was showing they are closed down, one of the others said you have to receive chiropractic service along with the massage! I can't really say on the 3rd place yet - only got voicemail so let's see if I get a return call. Anyhow the customer service for Spafinder sucks - I could only communicate with someone via chat and the chat box was horrible - it's so far down on the screen you can't really see what your typing until you hit the send button. HORRIBLE SERVICE ALL AROUND. BEWARE!
2025年8月4日
自発的なレビュー
Spafinder からの回答
Dear V. Ortega,
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the difficulty you faced locating participating merchants and the frustration caused by the chat interface and support experience. We understand how disappointing this must have been, especially when trying to redeem your gift card for a relaxing service. To assist you further and look into your concerns more closely, we've requested additional details via an email from noreply.notifications@trustpilot.com. We’d really appreciate the opportunity to make this right.
Regards,
Josh R.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 08/06/2025:**
Hello V. Ortega, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Spafinder.com
Inconsistent and Unreliable
I received 2 giftcards for my birthday and when I went to use them 1 card came back that it was already used (it was my first massage in years and I received the giftcard months earlier). I then ordered a giftcard for my boss and it was never sent. I tried reaching out to customer service a couple of times and never got a response. They have multiple customer service phone #s and so figuring out which one is the right one is not easy. If you don't have the card # you have google "SpaFinder customer service #" otherwise they only option is to fill out a form they never look at. I would NOT recommmend
2025年6月24日
自発的なレビュー
Spafinder からの回答
Hello Melanie,
Thank you for your review. We're truly sorry to hear about the issues you experienced with your gift cards and the difficulty reaching our support team. This is not the experience we want for our customers. We’d like to help resolve this for you—please check your inbox for a message from noreply.notifications@trustpilot.com, as we've reached out to request more information so we can assist you directly.
Regards,
Maurice V.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 07/06/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Spafinder.com
Great customer service experience!
I recently had a family member pass and we found old gift certificates for spa finder in her belongings( it was a Christmas present from years ago). I went to the website to see if it was still valid, and realized they don’t even issue gift certificates anymore. In a long shot I reached out to see if the certificates were still valid. The team was extremely helpful. They have truly gone out of their way to try and accommodate me and to reissue the certificates into the format they use now. I can’t thank the team enough for the kindness and helpfulness.
2025年6月28日
自発的なレビュー
Spafinder からの回答
Hello Rhiannon,
Thank you so much for your kind words and for taking the time to share your experience. We're truly sorry for your loss, and we're grateful we could assist during such a difficult time. It's wonderful to hear that our team was able to support you in reissuing the older gift certificates and provide the care and service you deserved. Your appreciation means a lot to us.
Regards,
Maurice V.
Spafinder.com
Excellent customer service
Excellent customer service. The company also has safety nets in place for fraud, which when suspicious activity occurs, they freeze your card for protection and will reissue a new one to you.
2025年6月30日
自発的なレビュー
Spafinder からの回答
Dear Dee, thank you so much for your fantastic review! We truly appreciate you highlighting our excellent customer service and the extra steps we take to protect our customers from fraud by freezing cards and reissuing them when needed. Your feedback means a lot to us and motivates our team to keep providing safe and reliable experiences. We look forward to serving you again soon!
Regards,
Josh R.
Spafinder.com
Never again
Never again. Bought it at Costco when they had it as a sale item before Christmas. Went to use at one of their locations and it DIDNT WORK. Called Spa finders today to find out what happened and how to retrieve it. Carlos told me they have nothing to do with Costco! This is FROM SPAFINDER! Don't waste your money. More hassle than what it's worth.
2025年6月5日
自発的なレビュー
Spafinder からの回答
Hello Sheila,
Thank you for sharing your experience. We’re very sorry to hear about the trouble you encountered trying to use your Spafinder card and for the confusion during your call. We’d like to take a closer look into this and help resolve it. Please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request for more details so we can better assist you.
Regards,
Maurice V.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 06/07/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Spafinder.com
Spafinder からの回答
Hello Curtis,
Thank you so much for your kind words and for the 5-star rating! We truly appreciate your support and are grateful you took the time to share your experience. It means a lot to us to hear that you think highly of our team—we’re here to help and always strive to provide the best service possible. Thank you again for being a part of the Spafinder community!
Regards,
Maurice V.
Spafinder.com
My experience with Spafinder actually…
My experience with Spafinder actually rates zero stars but that’s not a choice. I was generously given a card for my birthday at the end of March. I went to the site and found some products I wanted to purchase. When I pulled the strip off the back of the card, portions of the card number peeled with it. I tried calling the help line a few times but found that I was unable to use it without providing my card number. I sent several messages through the website but have not received any response to date. I am currently trying to use the chat on the site (not the first time as well) and I’m still waiting for a live rep after 20 minutes. Come on, guys! Is this really the experience you want for your customers? I have the proof of purchase so I fee like something could be done, if only I could reach someone who cares. At this point I feel like my family member has wasted his money.
2025年5月14日
自発的なレビュー
Spafinder からの回答
Hello Roxanne,
We’re truly sorry to hear about your frustrating experience, and we sincerely appreciate you taking the time to share it. It’s incredibly disappointing to learn that the card was damaged when you removed the strip, and that you’ve had difficulty reaching our team for support. We understand how upsetting this must be—especially when trying to use a thoughtful gift—and we’d really like the chance to make this right. Please check your inbox for a message from noreply.notifications@trustpilot.com, as we’ve sent you a request to get more details so we can investigate and assist you further.
Regards,
Maurice V.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 05/20/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Spafinder.com
Unresponsive Customer Service
I ordered a gift card and tried to reach customer service to correct the email address the card was being sent to. I got no response when I used Spafinder's contact form, the chat feature never allowed me to chat with a representative, and when I called I could not reach a human being. I am very dissatisfied.
2025年5月5日
自発的なレビュー
Spafinder からの回答
Dear Susan, thank you for taking the time to share your experience. We're truly sorry to hear that you had trouble reaching our support team while trying to update the email address on your gift card order. We understand how frustrating it must have been to use multiple contact methods without receiving the assistance you needed, and we regret the inconvenience this caused. To help us look into this further and provide a resolution, we’ve requested additional details via email from noreply.notifications@trustpilot.com. Please check your inbox when you have a moment — we’d really like to make this right.
Warm regards,
Josh R.
Spafinder.com
Don’t buy Spa Finder gift cards
Don’t buy Spa Finder gift cards. You won’t be able to find a spa to use them at. I couldn’t even use it where it was purchased. Shame on this company!
2026 UPDATE: That gift card is still sitting inside my dresser.
2025年4月18日
自発的なレビュー
Spafinder からの回答
Dear Melissa, we're truly sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating it must be to receive a gift card and then struggle to find a participating location to use it, especially when the spa where it was purchased doesn't accept it. This certainly isn’t the experience we want for our customers. We’d like to look into this further and see how we can help—please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out to request more information so we can assist you directly.
Regards,
Josh R.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 05/05/2025:**
Hello Melissa, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Spafinder.com
Thank you very much for your help
Thank you very much for your help. Although it took a long time, my problem was solved perfectly.
2025年4月11日
自発的なレビュー
Spafinder からの回答
Dear Aner,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We’re truly grateful for your patience throughout the process, and we’re so glad to hear that everything was resolved to your satisfaction. Your feedback means a lot to us, and we're always here to help if you need anything in the future.
Warm regards,
Josh R.
Spafinder.com
I received two cards and tried to make…
I received two cards and tried to make a purchase with them. I was unable too because although the total of the two cards would cover the purchase, I was told the websites can only process a single card at once. Total waste! As a gift recipient this gift was a huge pain and I would strongly recommend not giving!
2025年4月10日
自発的なレビュー
Spafinder からの回答
Hello Shoshana,
Thank you for sharing your experience, and we’re truly sorry to hear that using multiple cards for your purchase caused frustration. We understand how disappointing it must have been to receive a gift that ended up being more difficult to use than expected. While many retailers do accept split payments, unfortunately not all do, and we regret the inconvenience this caused. We'd like to learn more and see how we can help—please check your inbox for a message from noreply.notifications@trustpilot.com so we can collect your details and assist you further.
Regards,
Maurice V.
Spafinder.com
**UPDATE FROM SPAFINDER.COM 04/15/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Spafinder.com
My eGift card simply does not work…
My eGift card simply does not work online. It's a SCAM.
2025年4月7日
自発的なレビュー
Spafinder からの回答
Dear Sylvia,
Dear Customer, we're truly sorry to hear that your eGift card didn’t work online and understand how frustrating that must be. We want to assure you that this is not the experience we want anyone to have with Spafinder. To help us look into this further and make things right, please check for an email from noreply.notifications@trustpilot.com—we’ve reached out to request a few details so we can assist you directly. We appreciate you bringing this to our attention and hope to resolve it as quickly as possible.
Warm regards,
Josh R.
Spafinder.com
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