Speaks Financial Group レビュー 52

We switched to Speaks Financial Group after two years of confusing statements and rates that seemed to change every quarter. Germaine walked us through the full transition and made sure our new rates were locked in writing before we ever signed anything. Three months in and our processing costs are down close to 25%. Exactly what he said would happen.

Germaine goes above and beyond. I had an issue last week, sent an email, and someone from his team called me within 10 minutes. That's next-level service.

I switched from Square, and I'm so glad I did. My processing costs dropped almost 20%, which has been massive considering how much volume we do.

Switching processors used to feel like pulling teeth but Martell has been incredible. Thank you!

I was nervous about setting up my first merchant account, but Caroline made it a walk in the park. She got me approved in less than a day, and the equipment arrived ready to go. Fantastic onboarding .

Martell set us up with a wireless reader that actually works in our outdoor booth. Our old one dropped connection constantly. Haven't had a single issue since switching.

We were using loaner equipment that was glitchy so I called Germaine and he got us high quality terminals that have made a dramatic difference. I had a little trouble setting them up but Germaine walked me through it while I ran a test transaction. Everything is working like a charm.

Toni was so patient with me. I had no clue what I was doing and she didn't make me feel dumb. Super helpful and remained professional throughout the call.

I was on hold for a bit longer than I hoped but once I got through, Caroline was helpful. She answered every question and didn't rush the call even though I could tell were busy. I'd wait again if it meant getting her on the line.

Customer support that actually supports. SFG has been way better than our last provider.

Toni took her time with me even though I was all over the place. I was trying to print out a report and talk to her at the same time while my kid was crying in the background. She stayed patient, didn't rush me, and somehow I got it all sorted out. She even emailed me a step-by-step after. Thanks Toni!

Martell explained everything so clearly that I actually understand my fees now for the first time ever. He's been such a pleasure to work with.

Germaine was super helpful, not in a robotic way, but like... he actually understood what I was trying to say even when I didn't explain it well. He walked me through the terminal reset and showed me something I didn't even call about. Totally went above and beyond for me.

Had a billing question and Toni walked me through it. She was so patient with me and even showed me how to spot it next time. Thanks!

Customer service was excellent. Caroline made sure I had all the emails I needed and even double-checked while I was still on the line. Thank you!

Martell has been AMAZING! He answered every question I had about the loan terms. He didn't sugarcoat it, just explained what I'd be paying, when, and how it works with my processing. I've worked with lenders before and never felt this informed.

Toni just gets it. She doesn't overtalk, doesn't overpromise—just helps. Told her I was new to this and she didn't make me feel dumb once. I even asked the same thing twice and she didn't finch. That's good training right there.

had to call in to update our address and ended up staying on the phone 20 minutes talking about my statement. The guy (I think his name was Germaine ?) explained the fees better ever has. Not what I expected from a "quick call" but I'm glad I did it.

Martell is one of the calmest reps I've ever dealt with. I was genuinely freaking out about a double charge situation. He talked me through it and helped me figure out it wasn't even a processor issue, it was my POS system. Still, he stayed with me the whole time. That's rare.

I've dealt with payment processors that didn't take security seriously, which caused a lot of stress. Germaine was a game changer - they clearly prioritize fraud protection and PCI compiliance. From secure hardware to strong encryption, they gave me real peace of mind. If you care about keeping your business and customers safe, I highly recommend them.