Speed Boostr レビュー 21

Speed Boostr からの回答

2025年9月12日

Hi Noa,

Thank you so much for sharing this — it truly means a lot! 🙏

We're so glad we’ve been able to support your store over the years and help boost both performance and sales. Your trust in not pushing a new theme live without us really says everything, and we're grateful for the partnership.

I’ll make sure to pass your kind words along to the team — they’ll be thrilled to hear it. And thank you as well for the shoutout on communication, that means a lot personally. 💚

Excited to keep working together and helping your store stay fast and optimized!

- The SpeedBoostr Team

Speed Boostr からの回答

2025年2月11日

Hi Christine,

Thank you for your kind words and for trusting the Speed Boostr team over the years!

We’re thrilled to have consistently improved your store’s speed and performance.

If you ever need further optimizations, we’re always here to help!

- The SpeedBoostr Team

Speed Boostr からの回答

2024年12月4日

Hi there,

Thank you so much for your kind words and the 5-star review! 🌟

It was an absolute pleasure working with you on your Shopify shop. We're thrilled to hear you’re happy with our team and the results! Your trust and collaboration made all the difference, and we're always here to help if you need anything.

Thanks again for your wonderful feedback—it truly means a lot!

- The SpeedBoostr Team

Speed Boostr からの回答

2024年5月17日

Hi Greg,

Thank you for sharing your positive experience with our Shopify speed optimization project!

We're thrilled to hear that Frances and Jenn provided you with a focused and economical quote that met your needs. It's wonderful to know that our team was able to deliver fast, efficient, and excellent results for your store, so your feedback is greatly appreciated.

It was a pleasure working with you as well, and we wish your business all the best!

- The SpeedBoostr Team

Speed Boostr からの回答

2024年4月19日

Dear Steve,

Thank you for sharing your feedback on our speed optimization service. We truly value all feedback, positive or negative, as it helps us improve our services. Our team upholds high standards of service and integrity, so we were dismayed by the unfounded claims made against us.

We understand that misunderstandings can occur, and we're here to address any legitimate concerns you may have. However, we cannot let false statements go unchallenged, as they can harm our reputation and credibility.

We completed your speed optimization on May 9, 2023, and emphasized testing and reviewing the new theme post-publishing to ensure everything is working as expected as a few things can break due to the changes made so to say that we did not tell you about “the potential for conflicts arising” is completely untrue. Despite offering complimentary 7-day support, we didn't hear back from you and your team until January 29, 2024, regarding a code that was added to your theme. The developers who worked on your project confirmed that they did not add it and we communicated this to you transparently. To say that they denied responsibility is simply inaccurate, as there was no responsibility for them to deny in the first place, given that they were not responsible for adding the code.

Our lead developer explained to you that we have only edited the layout/theme.liquid and added our proprietary async loader for PSI optimization as part of our SOP. He also confirmed that our dev team does not modify the social meta tags file or add obfuscated code labeled to be from other platforms. While it’s unfortunate that the code existed in the theme that our team worked on, it’s unfair to blame it on us as we have no control over what other people or apps do to your theme eight months after our work is done.

Even so, our lead developer investigated the code free of charge and proposed to remove the code and refactor it for you and even included a 20% discount on additional services so your statements that we were “horrendous to deal with” and that we “refused to help” are 100% not true.

For your second project in February 2024, concerns arose about deleted SKUs. We clarified that we were not involved and provided resources to help investigate. This incident raised concerns about site changes happening without your team's knowledge, prompting us to cancel the project and issue a full refund as a gesture of goodwill. We prioritize maintaining professional relationships and promptly processed your refund.

Regarding your claims against Tom and Frances - insinuating that they were either unaware of our team's actions or intentionally lied about it is completely off-base. We've reviewed all your email exchanges, and there's no indication of any dishonesty or negligence on their part. Instead, both Tom and Frances diligently asserted that our team did not add the code in question, provided detailed explanations to support it, and even went the extra mile to help you resolve the issue despite the circumstances.

We also appreciate your concerns about the longevity of our optimization services. We aim to provide lasting benefits and ensure the best return on investment for our clients through our optimization services. While many of our changes are designed to be future-proof, it's important to recognize that speed optimization isn't permanent, especially with significant site changes. Similar to a car tune-up, performance can improve temporarily, but subsequent modifications may require further attention. This applies universally to all speed optimization services.

In conclusion, we sincerely apologize for any inconvenience or frustration this situation may have caused you. We've always aimed to be transparent, professional, and committed to resolving any issues, and it's disheartening to see our efforts misrepresented in this way.

- The SpeedBoostr Team

Speed Boostr からの回答

2024年4月4日

Hi Dave,

Thank you for your feedback!

We're delighted that we could help improve the performance of your Shopify site and we look forward to working with you again in the future.

We're here if you need anything!

- The SpeedBoostr Team

Speed Boostr からの回答

2024年4月4日

Hi Nicole,

Thank you for your review!

We're thrilled to hear that you're pleased with our service! Providing quick optimization along with a detailed report is what we aim for, and we're glad you found it comprehensive.

Thanks again for choosing us!

- The SpeedBoostr Team

Speed Boostr からの回答

2024年4月4日

Hi Tack,

Thank you for your kind words! We're delighted to hear that you're satisfied with the optimization of your website and the service provided by our team. Your recommendation means a lot to us, and we're here to always assist you whenever you need us.

- The SpeedBoostr Team

Speed Boostr からの回答

2024年4月4日

Hi Nikola,

Thank you for sharing your experience!

We're thrilled to have exceeded your expectations with our Entrepreneur+ package. We appreciate your business and look forward to continuing to support your Shopify store in the future!

- The SpeedBoostr Team

Speed Boostr からの回答

2024年4月4日

Hi Dave,

Thank you for the great feedback! We're thrilled to hear that you were satisfied with our service. We look forward to working with you again in the future!

- The SpeedBoostr Team

Speed Boostr からの回答

2024年1月9日

Hi Jacob,

Thank you for taking the time to provide feedback on your recent experience with us. We appreciate your positive comments regarding the Entrepreneur Plus service you previously purchased back in August and we’re happy that we successfully optimized your Shopify store's speed.

You reached out to us again last October looking for help with your theme update needs. We understand your concerns about the theme update process, and we want to address them to be more transparent and clear.

We would like to clarify that at no point were you told not to update your theme anymore. In fact, during your Entrepreneur Plus project, the developer who worked on your site suggested scheduling a theme update to the latest version later in the year. We have always encouraged clients to keep their themes up to date for optimal performance.

Regarding the $900 monthly retainer, we offered you two options for the theme update task. One was to enroll in a retainer program, which included 10 hours of development work to assist with any site-related needs. Alternatively, we also offered to provide you with a quote for the specific theme update task if the retainer program did not align with your preferences.

We understand your frustration with the lack of detailed instructions for the theme update. However, we want to emphasize that there was no intention of a "bait and switch." Aside from the fact that providing instructions for how to update your theme is not part of the Entrepreneur Plus service, theme updates are not automated processes, and each update is unique due to the introduction of new code and changes. While some themes have automated updaters, the customizations on your site necessitate a manual code merge, to ensure compatibility and to prevent potential issues that may break your site.

Our primary goal is to deliver exceptional service and ensure your website operates smoothly and remains up to date. We sincerely apologize for any inconvenience caused, and we appreciate your understanding in this matter.

If you have any further questions or concerns, please don't hesitate to reach out.

Thank you,
The SpeedBoostr Team

Speed Boostr からの回答

2024年1月9日

Hi Chloe Gabriele,

Thank you for sharing your concerns, and we sincerely apologize for any frustration you may have experienced. We take customer feedback seriously and strive to address any issues promptly. However, it's important to clarify certain points raised in your review.

You opted for our Entrepreneur Plus package, where our developers work comprehensively on your entire theme. Contrary to your claim, we did not optimize just 2% of your total pages. Our developers make direct code changes to your theme, affecting a significant portion of your site, including home, product, collection, and blog pages.

Upon completion of the project, our team provided you with detailed reports showcasing the modifications made, along with before-and-after results. Our commitment to transparency ensures that you have a clear understanding of the improvements achieved on your home, collection, and product pages.

It's crucial to note that our Google PSI Optimization service, a part of the Entrepreneur Plus package, guarantees a mobile score of 65+ and a desktop score of 95+. At no point did we claim to achieve a 2-second loading time for your site. This information was communicated to you both before purchase and after your concerns were raised post-project.

While there may be additional optimizations that could be made, they fall outside the project scope. In such cases, our developers include recommendations in the post-optimization report to guide you on the next steps.

Regarding your refund request, we honor our refund policy when the criteria are met. In your case, as we fulfilled the services you purchased and achieved significant improvements for your site, a refund could not be processed. We hope you understand our position on this matter.

At the end of the project, we were able to achieve these improvements for your site:

👉 Page weight decreased by up to 72%
👉 Number of requests decreased by up to 71%
👉 Loads up to 65% faster

On the Google PSI side, we also achieved the following:
👉 On the homepage, we achieved a +124% gain on Mobile and a +25% gain on Desktop.
👉 On the collections page, we achieved a +70% gain on Mobile and a +8% gain on Desktop.
👉 On the product page, we achieved a +114% gain on Mobile and a +4% gain on Desktop.

Mobile scores for your home, collection, and product pages are 94, 85, and 92 respectively while your desktop scores are 99, 99, and 100 - well above the 65+ and 90+ that we guarantee.

As for your feedback on our customer service, we appreciate your perspective. Our project manager is committed to providing respectful and professional communication. We understand that differences in expectations can lead to misunderstandings, but we assure you that your concerns were addressed with the utmost consideration.

We value your feedback and remain committed to ensuring the satisfaction of our customers. If there are specific issues you would like us to revisit or address further, please feel free to reach out to us directly. We appreciate your understanding.

Thank you,
The SpeedBoostr Team

Speed Boostr からの回答

2024年1月9日

Hi Trina,

We appreciate you bringing your concerns to our attention, and we want to address the issues you've raised regarding our Developer Analysis service.

The service you purchased involves one of our developers spending an hour troubleshooting and analyzing a specific issue that you've identified. In your case, the issue was related to Cumulative Layout Shift (CLS) errors. It's important to note that the CLS errors are not directly related to your Shopify store, so there was no need for our developer to log into your Shopify admin.

Instead, he focused on the CLS errors, which reside within your Google Search Console account. He did log into the appropriate platform to investigate and address the specific issue you wanted us to analyze.

Contrary to your claim, our developer did not work for just five minutes. We meticulously record our developers' time, and the process of analyzing the CLS errors, identifying a solution, creating a detailed report, and providing supporting video documentation took well over the allocated hour.

Despite delivering the service you purchased, we are committed to customer satisfaction. As a gesture of goodwill, we have processed a full refund for your order, even in the face of challenges. Our aim is to ensure a positive experience for all our customers, and we're here to address any further concerns you may have.

Thank you for your understanding.

- The SpeedBoostr Team

Speed Boostr からの回答

2024年1月9日

Hi Greg,

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that Frances, Tom, and Jenn provided you with a great experience. Your recommendation means a lot to us, and we're delighted that our team could meet your expectations.

If you ever need further assistance or have additional feedback, please don't hesitate to reach out. We appreciate your trust in our services and look forward to continuing to support you.

Thanks again for choosing us and for your kind words!

- The SpeedBoostr Team

Speed Boostr からの回答

2024年1月9日

Hi Ravinder,

Thank you so much for taking the time to share your positive experience with Speed Boostr! We're thrilled to hear your kind words and are delighted that you are pleased with the results of our Shopify optimization services.

Our team is dedicated to providing a comprehensive approach to website optimization, addressing everything from image optimization to code clean-up. We're glad to have contributed to the improvement of your Google Page Index scores, and it's fantastic to hear that the process was smooth without any issues.

We also appreciate your recognition of our clear and detailed progress reports. Transparency and communication are key aspects of our service, and we're pleased to know that it made a positive impact on your experience.

If you ever have further questions or need assistance in the future, please don't hesitate to reach out.

Thank you once again for your kind words and for choosing Speed Boostr for your Shopify optimization needs!

- The SpeedBoostr Team

Speed Boostr からの回答

2024年1月9日

Hi David,

We appreciate you bringing your concerns to our attention and apologize for any inconvenience you've experienced. It's important to clarify some misconceptions mentioned in your review.

Our standard practice is to work on the duplicate of your live theme to ensure that your live site remains unaffected and experiences no downtime during our optimization process. We understand the importance of preserving your live site, and our approach is designed to prevent any unintended consequences.

Regarding theme updates, our developers optimize your site based on the existing theme version. Updating themes to the latest version falls outside the scope of our project, as it could potentially introduce compatibility issues and conflicts with your existing setup. We focus on optimizing your site as is, without making broader changes to your theme.

We want to emphasize that our developers cannot delete templates or uninstall apps directly due to the limitations set by Shopify. Our optimization efforts are targeted at improving the existing structure without compromising essential elements of your store.

The claim of rolling back your homepage every couple of days is not accurate. As mentioned earlier, our work is done on a duplicate theme, ensuring that any changes made during the optimization process are isolated from your live site. We take great care to avoid disruptions to your content, such as banners on your homepage.

Regarding the $150 charge for our Developer Analysis service, this fee is associated with the labor involved in a thorough analysis by our developer. We cannot guarantee specific outcomes during the analysis because each theme is unique, and the cause of issues may vary. The purpose of this service is to deep dive into the problem, identify the root cause, and provide recommendations for a potential solution.

We understand your concerns and value your feedback. If there are specific issues you would like us to reevaluate or if you have further questions, please reach out to us directly. We are committed to ensuring your satisfaction and resolving any issues you may have.

Thank you for your understanding.

- The SpeedBoostr Team

Speed Boostr からの回答

2024年1月9日

Hi Michael,

Thank you for sharing your outstanding success with our speed optimization services!

We are thrilled to hear that our efforts resulted in a significant improvement in the conversion rate (tripling it is very impressive!) for your Online Shop.

Your recommendation means a lot to us, and we're delighted that you found our service to be a valuable investment. At Speed Boostr, we are committed to delivering tangible results, and it's incredibly rewarding to hear about the positive impact on your business.

If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your trust in our services and look forward to continuing to support your online success.

Thank you once again for choosing Speed Boostr!

- The SpeedBoostr Team

Speed Boostr からの回答

2024年1月9日

Hi Jennifer,

Thank you for taking the time to share your positive experience with our Shopify speed optimization service! We're thrilled to hear that we were able to make your site faster and that you found the process easy and straightforward.

Your recommendation means a lot to us, and we're pleased to know that our pricing provided value and was more competitive than other options. If you ever have further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

We appreciate your trust in our services and look forward to continuing to support your Shopify site!

- The SpeedBoostr Team