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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Inappropriate promotion:To avail the promotion I end up in ordering more but they did not delivered the extra promo product. Upon call spice village member argued that promotion is not valid. Once... もっず芋る

5぀星のうち5の評䟡

Due the severely restricted and unpredictable days of COVID-19 pandemic and quarantine in Berlin, Spice Village are working hard to fulfill their customers online orders. An order places on Saturd... もっず芋る

5぀星のうち1の評䟡

#SpiceVillage #awareness I recently ordered some food items online from Spice Village, and there was an issue: one item was missing and was replaced with Maniarr's Khari, which had an expired MHB (... もっず芋る

5぀星のうち4の評䟡

Mainly a positive experience. Last order had 2 out of date products & they would not refund without "proof". I had binned them & not taken a photograph. Not a disaster as they not expensive, just bre... もっず芋る

䌁業情報

  1. スヌパヌマヌケット

さたざたな倖郚゜ヌスから提䟛された情報

Online Shop with International Groceries.


連絡先

2.6

期埅以䞋

TrustScore 5段階評䟡の2.5

481件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌに回答しおいたせん

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

2.6

すべおのレビュヌ

(481)

過去12か月のレビュヌ数: 6ä»¶

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5぀星のうち1の評䟡

Very disappointing food

Very disappointing food, naan is like roti, charsi karahi was disgusting, malai tikka and chicken tikka was not great taste. They need to visit Royal nawab see how there food taste. Total meal cost me £133.32 , we should have gone to Royal nawab.

2025幎10月7日
自発的なレビュヌ
5぀星のうち1の評䟡

Nie wieder - falsche Lieferzusagen und keine Ware erhalten"

Ich habe am 26. August eine Online-Bestellung bei Spice Village Supermarket aufgegeben (ca. 60 €). Auf der Webseite steht Lieferung am selben Tag, aber heute ist der 30. August und ich habe immer noch nichts erhalten.

Mehrmals bekam ich E-Mails mit „Zustellversuch fehlgeschlagen". Auf Nachfrage hieß es jedoch, dass es keinen Zustellversuch gab - stattdessen wartete man auf fehlende Artikel vom Lieferanten. Mir wurde zugesichert, die Lieferung komme am nÀchsten Tag. Wieder kam die gleiche E-Mail. Danach hieß es, die Lieferung erfolge noch am Abend - aber niemand kam.

Das Ganze wiederholt sich stÀndig. Es wÀre wirklich das Mindeste, nicht verfÃŒgbare Artikel aus dem Shop zu nehmen oder eine ehrliche und klare Auskunft zu geben, wann geliefert wird - anstatt jeden Tag zu sagen „heute" und dann nicht zu erscheinen.
Sehr enttÀuschend. Ich habe keine Ahnung, wo meine Bestellung ist, und kann diesen Service nicht empfehlen.
########
I placed an order on 26th August and immediately received an email saying my order was "on the way." Shortly after, I got another email saying delivery had "failed." When I called to check, I was told no delivery attempt had actually been made because items were missing - something never mentioned in the emails.
I waited two more days and was assured the order would be delivered on 29th, but again nothing arrived. On 30th, I finally received a call informing me that several items, including the Sadhya Kit, were still not available, and that the only option was to take a larger version of the kit for an extra €20. Two other items from my order were also unavailable.

At that point, I decided to cancel because after waiting four days, not only were items still missing, but I wa ng asked to pay extra for a product I didnt originally order.
None of this was my fault - the website showed the items as available, and there was no proactive communication about the delays or missing products.
In the end, I didn't receive what I ordered, and the experience was frustrating and disappointing. I hope the company improves their stock updates and communication with customers.

2025幎8月26日
自発的なレビュヌ
Spice VIllage  ロゎ

Spice VIllage からの回答

Dear Jaison George,

We would like to clarify the situation regarding your order. One of the items in your order was the Sadhya Kit. We contacted you several times to inform you that delivery was delayed only because we were waiting to receive this item from our supplier.

On 29th August we received the kit, and on 30th August we called you to let you know that we had received the 4.5 kg version instead of 3.4 kg. At that time, you requested us to cancel the entire order, which we did immediately as per your instructions and issued a full refund.

Please note that we maintain a 99% success rate of same-day deliveries within Berlin, and your review does not reflect the actual sequence of events.

We regret any inconvenience caused, but your review misrepresents the facts.

Kind regards,
Spice Village



Dear Jaison George,

Thank you for your response and for sharing your detailed feedback. We truly regret the misunderstanding and the frustration you experienced with your first order. Clear communication is very important to us, and we acknowledge that in this case, our process did not meet your expectations.

Please allow us to assure you that we are fully committed to our customers and constantly working to improve both our stock management and communication. As this was your very first order with us, we sincerely want to change your perception of our service.

As a gesture of goodwill, we would like to offer you the larger 4.5 kg Sadhya Kit at no extra cost should you still wish to try it. We hope this will give us the opportunity to serve you better and restore your trust in our company.

With kind regards,
Spice Village


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5぀星のうち5の評䟡

Exceptional!!

From start to finish, an absolute amazing experience. It was a lovely warm welcome, and very attentive service. The restaurant was clean, and the decor well put together. The food was fresh, arrived to the table quickly, and every dish was very tasty! We left with very full bellies. Nothing is too much trouble for the staff, they go above and beyond what you would expect. Our daughter dropped her book behind the waterfall feature wall, the lovely men working at the restaurant quite literally pulled the restaurant apart to retrieve the book, they moved tables and chairs, and completely unscrewed the feature wall to retrieve the book for our daughter, who was ecstatic to have her book back. We have definitely found our new favourite Indian restaurant!! Highly recommend.

2025幎4月23日
自発的なレビュヌ
5぀星のうち4の評䟡

Spice Village bietet ein


Spice Village bietet ein beeindruckendes Erlebnis mit köstlichem indischen Essen und freundlicher Gastfreundschaft. Die Hochzeit meiner Nichte wurde mit ihrem Catering-Service unvergesslich, das Essen war hervorragend und der Service tadellos. Besonders hervorheben möchten wir Nouman, der uns wÀhrend der Vorbereitungen bestens informiert hielt. Die Online-Bestellungen könnten jedoch verbessert werden, da es vorkam, dass Produkte entweder fehlten oder ersetzt wurden. Dennoch schÀtzen wir die schnellen und gut verpackten Lieferungen, besonders in schwierigen Zeiten wie der Pandemie. Insgesamt ist Spice Village eine empfehlenswerte Wahl.

2024幎11月11日
自発的なレビュヌ
5぀星のうち1の評䟡

Be cautious with your orders

#SpiceVillage #awareness
I recently ordered some food items online from Spice Village, and there was an issue: one item was missing and was replaced with Maniarr's Khari, which had an expired MHB (Mindestens haltbar bis) date, and no one bothered to notify me about it. This kind of service is unacceptable.
It seems like Spice Village either doesn’t care about their customers or thinks they can get away with it.
Be cautious with your orders. #BoycottSpiceVillage

2024幎9月10日
自発的なレビュヌ
5぀星のうち1の評䟡

Missing items

This is happening for the third time that either ordered product has been replaced by another one or it will be completely missing. In my recent order one product is missing and one is replaced by a different one and on the top of that, the given item is expired.

2024幎8月28日
自発的なレビュヌ
5぀星のうち3の評䟡

Not recommented for fresh items and Mangoes

Some of the products they sell are of very poor quality.
They are not concerned about the customer feedback. Do not buy mangoes from them online. They say no guarantee on mangoes but they send rotten mangoes. Looks like it is on purpose. I ordered twice, but in both cases, it had rotten mangoes. Not just with mangoes, it is true for all fresh food they send by parcel.

good points:
other than fresh food, I have rarely faced issues with packed food. The issue was resolved with few interactions

2024幎6月8日
自発的なレビュヌ

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