I ordered a spider that was shipped on monday and arrived, safe and sound, at my house in italy in less than 24 hours, excellent customer service
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Ich habe ein Paar Vogelspinnen bestellt. Das Paket war bereits am nächsten Tag verschickt worden, aber FEDEX hatte drei Tage Verspätung . Trotzdem kamen die Spinnen lebend an und ich hatte umfassende... もっと見る
Meine neuen Zwerge sind warm und super Verpackt angekommen. Ich hatte erst Bedenken wegen der Temperaturen aber der Händler hat gut vorgesorgt und es kamen zwei sehr Fidele Spinnen bei Mir an. Auch di... もっと見る
Amazing experience with purchasing from here. Spiders arrived in 24hr from Poland to Ireland which I didint know was even possible. They arrived earlier than stated. all safe with a heat pack and were... もっと見る
企業が回答しました
企業情報
当該企業による記述
SpidersWorld.eu – Your Trusted Source for Tarantulas and Exotic Invertebrates in the EU At SpidersWorld.eu, we specialize in the sale of exotic invertebrates, with a primary focus on tarantulas (Theraphosidae). Our extensive collection also includes true spiders (Araneomorphae), scorpions (Scorpiones), and centipedes (Scolopendra), making us a go-to destination for enthusiasts and collectors across Europe. We take great pride in offering healthy, legally sourced animals from trusted breeders and suppliers. Our priority is the well-being of the animals and the satisfaction of our customers. Each order is carefully packed to ensure the safety and comfort of the animals during transit, and we offer fast, secure courier shipping within the European Union, including a Live Arrival Guarantee. For wholesale customers and exotic pet shops outside the EU, we also provide international air cargo export of large orders to all continents. Our team ensures compliance with all legal and veterinary regulations to guarantee a smooth, professional, and safe delivery. With years of experience and a strong passion for arachnids and other invertebrates, we are committed to providing high-quality service and expert advice. Whether you’re a beginner looking for your first tarantula or an experienced collector searching for rare species, SpidersWorld.eu has something for everyone. Join thousands of satisfied customers who trust us for our reliability, professionalism, and dedication to the hobby. Discover the fascinating world of spiders and other exotic creatures—safely, legally, and with confidence.
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You can get scammed
1 month and 11 days since they "sent" a package. Package never arrived my country. Seller told me multiple times before sending, there would be no refund. Now i know why. Probably never sent a package..
2021年12月10日
自発的なレビュー
spidersworld.eu からの回答
Dear Customer,
Your review is very disappointing and, frankly, unfair.
The package was sent, and you were provided with a valid tracking number, which confirmed that it reached Norway. According to the tracking information, the shipment was confiscated by Norwegian customs. This is something completely out of our control.
As the recipient, it was your responsibility to contact customs and provide any required documentation or clarification to release the package. Failure to do so led to the confiscation — not any action or inaction on our part.
We also clearly informed you before shipping that we do not offer refunds in cases where a package is blocked or seized by your country’s authorities.
It is completely inappropriate to suggest that we never sent your package, especially when you received the shipping confirmation and tracking number. We are transparent and honest in our operations, and such accusations are not only baseless but damaging.
We are sorry about the outcome, but please understand this is a matter between you and your country’s customs office — not a failure on our side.
Sincerely,
spidersworld.eu
Absolute stupidity
Absolute stupidity. Changed the website to GBP as it's available in various currencies, only to be told during checkout that the products can't be delivered by their available carriers and to amend the cart. I don't want to amend the cart, I want to order the items I've selected. It's not my problem you don't have association with any carriers yet still choose to advertise that you can provide the items to a country using the appropriate currency.
2021年5月10日
自発的なレビュー
spidersworld.eu からの回答
Dear Customer,
Thank you for your feedback. I understand your frustration, but please allow me to clarify a few important points.
Due to regulations introduced after Brexit, it is unfortunately no longer possible to ship live tarantulas to the UK via post or courier. This is not something we can override — it's a matter of international law and border restrictions regarding the transport of live animals.
The option to display prices in GBP is available for the convenience of many of our customers from various countries who do not use the euro or dollar in daily transactions. GBP is commonly used by our UK-based business clients, who continue to legally import tarantulas from us through authorized channels and use GBP for invoicing.
It’s unfortunate that due to a lack of awareness about post-Brexit import regulations, you’ve chosen to leave a negative review. We strive to be transparent and provide accurate information, and we’re always here to help explain or assist with any confusion.
Kind regards,
spidersworld.eu
Very good company
Super frendly service and also they offer refund if your spider dies during the transport.
2020年10月30日
自発的なレビュー
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