spingenie.ca レビュー 767

spingenie.ca からの回答

5時間前

Hi Nicole Taylor,

Glad you had fun with the games and found our payouts fast! There are indeed plenty of choices to keep the excitement going.

The SpinGenie Team

spingenie.ca からの回答

1日前

Hey Reg,

Thank you for your feedback.

We’re sorry to hear that your experience has not met your expectations. Please note that all games operate using certified Random Number Generator (RNG) systems, ensuring that every outcome is completely random and fair.

Return to Player (RTP) is calculated over a very large number of game rounds and may not reflect short-term results. This means that individual experiences can vary, and outcomes may differ from session to session or compared to other platforms.

We understand that this can sometimes be frustrating, and we appreciate you taking the time to share your thoughts with us.

The Spin Genie Team

spingenie.ca からの回答

2日前

Hey Chaniece,

Thank you for your review.

We would like to clarify that when making a deposit and claiming free spins, certain conditions apply. It is not correct to deposit funds, claim the spins, use them, and then withdraw the deposited amount without any gameplay (untouched), as all activity is subject to review.

Also, if you were unable to withdraw due to being below the minimum withdrawal amount of 20, you could have contacted customer support for assistance, and they would have been happy to guide you or help with a possible refund. Our contact details are live chat or email (contact@spingenie.ca).

We appreciate your understanding and encourage you to reach out should you need any further clarification.

The Spin Genie Team

spingenie.ca からの回答

3日前

Hi cecdan_cc,

We appreciate your detailed feedback and insights! It's really helpful to hear your perspective, especially regarding playability and payout timing. Evolution is a fantastic choice for blackjack and roulette, and it's great that you've found the gameplay smooth. We're glad our responsible gaming features and the play alerts have been beneficial for you, too. Your enthusiasm for SpinGenie's offerings and customer service means a lot to us.

The SpinGenie Team

spingenie.ca からの回答

3日前

Hey Scott,

Thank you for your review. We’re sorry to hear about your experience and understand how this situation may have been confusing.

Please note that when a bonus is cancelled, any winnings associated with that bonus are also removed. In your case, the balance you had was linked to the active bonus, which is why it was no longer available after the cancellation.

We understand this may not have been expected, and for this reason, we always recommend reviewing the bonus terms and conditions before making any changes. If you are ever unsure, our support team is available to assist and clarify how actions such as bonus cancellation may affect your balance. You can always contact us via live chat or email (contact@spingenie.ca) and request to speak to a manager.

We appreciate your understanding, and if you have any further questions, please feel free to reach out.

The Spin Genie Team

spingenie.ca からの回答

3日前

Hi Christopher,

Thank you for your feedback. We truly appreciate you taking the time to share your thoughts with us.

We understand your concern regarding rewards requiring a deposit. While some of our promotions do involve a qualifying deposit, we would like to clarify that not all rewards are structured this way. From time to time, we also offer free promotions that do not require any deposit, depending on the specific campaign and eligibility criteria.

We aim to provide a balanced range of offers to suit different preferences, and your feedback is valuable in helping us improve the overall experience. We will be sure to pass your comments on to the relevant team for consideration.

If you would like assistance in finding available promotions on your account or understanding how they work, please don’t hesitate to let us know—we’re always happy to help.

The Spin Genie Team

spingenie.ca からの回答

4日前

Hi Sarah Petersmann,

Great to know you're having a good time with our selection and withdrawal process!

The SpinGenie Team

spingenie.ca からの回答

4日前

Hi owsows_wo,

Appreciate the great feedback!

The SpinGenie Team

spingenie.ca からの回答

4日前

Hi Michelle,

Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.

Regarding your VIP status and bonus availability, these are generally based on your overall activity on the platform, including deposits, gameplay, and engagement level. As your account currently reflects a single deposit, this may explain why the rewards and offers differ compared to other platforms where you have a VIP status.

We understand that bonus expectations can vary, and we are always working to improve our promotions and game selection for all players. Your feedback has been noted and will be shared with the relevant team for review.

If you would like advice on available promotions, we’ll be happy to assist you further.

The Spin Genie Team

spingenie.ca からの回答

4日前

Hi Randi,

Thank you for your review. We’re sorry to hear there is some confusion regarding your free spins.

After reviewing your account, we can confirm that the free spins were successfully credited to your account on 10/04/2026 at 18:51:13 UTC. Our records also show that all 50 spins were fully used during gameplay.

If you believe there is any discrepancy or would like us to double-check a specific game session, please let us know and we will be happy to review it further for you.

The Spin Genie Team

spingenie.ca からの回答

2026年4月10日

Hi Tarun,

Thank you for your feedback. We are sorry to hear that you are dissatisfied with both the payouts and your overall experience.

Please note that all game outcomes are determined by certified Random Number Generators (RNG), ensuring that results are completely random and based on luck. This means that payout frequency can vary and may not always meet expectations.

Regarding withdrawals, processing times can vary depending on the payment method and necessary verification checks. We understand that delays can be frustrating and appreciate your patience.

Your feedback is important to us, and we appreciate you taking the time to share your experience.

The Spin Genie Team

spingenie.ca からの回答

2026年4月10日

Hi dussar_su,

Appreciate the great feedback! It's good to hear you're enjoying SpinGenie. We're sorry to learn about the glitches affecting your favorite games, especially with the Gold Blitz Express jackpot. Your insights are invaluable, and we're committed to enhancing your gaming experience.

The SpinGenie Team

spingenie.ca からの回答

2026年4月9日

Hi D.S.,

Appreciate the great feedback! It's fantastic to hear that you found both our site and our safe gambling initiatives worthwhile. Seamless withdrawals and deposits are always what we aim for.

The SpinGenie Team

spingenie.ca からの回答

2026年4月9日

Hey Erin,

Thank you for your review.

We understand that receiving fewer extra spins than expected can be disappointing. Please note that extra spins are often awarded based on specific promotions, eligibility criteria, and ongoing offers, so availability may vary.

Additionally, while playing games, outcomes and bonus features such as free spins are determined by Random Number Generator (RNG) systems, meaning they are based on luck and cannot be guaranteed in every session.

You may also have the opportunity to claim extra spins and other rewards through features such as daily picks, which can provide additional chances to benefit from promotions.

We appreciate your feedback and hope this clarifies your concern.

The Spin Genie Team

spingenie.ca からの回答

2026年4月8日

Hi Stephy,

Glad you had fun with the games! Trying demos is a smart way to find your favorites.

The SpinGenie Team

spingenie.ca からの回答

2026年4月7日

Hi T.G,

Happy to hear that! We're thrilled you've found our service helpful and responsive, and that you're enjoying quick payouts. Your feedback means a lot to us.

The SpinGenie Team

spingenie.ca からの回答

2026年4月6日

Hey Jennah,

Thank you for your feedback, and we’re truly sorry to hear about your experience with the verification process. We understand how frustrating this situation must be, especially after multiple attempts to resolve it.

Upon reviewing your previous interactions, we can see that our team has provided guidance regarding the required documents. However, we appreciate that the process may still feel unclear or unresolved from your perspective.

As we are limited on what we can share here publicly, please contact our team via live chat or email (contact@spingenie.ca). You can also request to speak to a manager, and they will advise you about the required documents.

Your experience is important to us, and we want to make sure this is resolved as quickly and smoothly as possible.

The Spin Genie Team

spingenie.ca からの回答

2026年4月3日

Hey Tyrelle,

Thank you for your feedback.

We are sorry to hear that you have been experiencing glitches and freezing while using the app. To help improve your experience, we recommend checking your internet connection and ensuring you are connected to a stable Wi-Fi network, as using mobile data can sometimes affect performance.

Additionally, for the best experience, we advise playing through the downloaded app rather than a browser, as it is optimised to provide smoother gameplay.

We appreciate your understanding and hope this helps resolve the issue.

The Spin Genie Team

spingenie.ca からの回答

2026年4月3日

Hi Patricia,

Thank you for taking the time to share your experience with us.

We are very sorry to hear about the frustration you encountered while playing, and we truly regret that your experience did not meet expectations. We understand how disappointing it must have been to face repeated disconnections and gameplay issues.

In situations where a game appears to be freezing or not functioning correctly, we strongly recommend closing the game and selecting an alternative, as continuing to play on a malfunctioning game may affect your overall experience. Additionally, please ensure you are connected to a stable Wi-Fi network rather than mobile data, as this can significantly impact performance.

For the best possible experience, we also advise using the downloaded app rather than playing via a browser, as the app is optimised for smoother gameplay. If issues persist, stepping away and returning later can sometimes help resolve temporary performance problems.

At this time, we have not received widespread reports of game malfunctions, however your feedback is important and will be taken into consideration.

We are sorry again for the inconvenience caused and appreciate you bringing this to our attention.

The Spin Genie Team

spingenie.ca からの回答

2026年4月2日

Hi Susan,

Thank you for sharing your feedback with us. We are sorry to hear that you are not fully satisfied with the payouts.

Please note that all games operate using a Random Number Generator (RNG), which ensures that every outcome is entirely random and independent. Game payouts are determined by predefined Return to Player (RTP) percentages, which are built into each game and applied over the long term, rather than on individual sessions.

We understand that this may sometimes feel disappointing in the short term, as results ultimately come down to luck. However, these systems are in place to ensure fairness and transparency for all customers.

We appreciate your feedback and will ensure it is shared with the relevant team.

The Spin Genie Team