Spinit レビュー 201

LOL, jun2 today, my account here and Genesis still closed….Today may 24, my account still closed!! They find reson to ask more and more doc, Worst sites online today. STAY AWAY!!!

THIS MORNING I RECIVE MAIL SAYS GOOD NEWS VERIFY OKAY NOW,,, LOL Then I go try play,, account still closed, NOT ALLOW PLAY OR WITDRAW!!! SCAM. SPINIIT AND GENISIS

It have taken weeks and months to try please them with papers. Every time they need more and more. PLEASE SEND WARNING TO YOUR FRIENDS NOT START PLAYING HERE

won around £80 on 25th feb withdrew £60. then i won £250 they said they wanted id. I did provide it when first open account. sent them licence with photo. water bill from 2nd march, NHS letter, bank card, bank statements. keep getting emails back saying to blurry , need more, we now in may? i have used same id on other sites no problems . how many people do they do this to? i just suffered heart attack . & the stress with this isnt helping.

Played this site for the first time last night withdrew a good amount and uploaded my documents…withdrawal is still pending I spoke to someone this afternoon who said my withdrawal were being released again I checked and was still under review 🤦🏻‍♀️ Spoke to someone else to confirm where this other agent had that information from going around and not getting a clear answer.. bloody night mare

I withdrew my winnings on 10th April, and then 11th April I noticed in the evening it was back in my casino account balance. I withdrew it again and then had to send documents etc. which was fine, my account was verified and my winnings was processed on 18th April. I never received it after a week so I messaged, and was told there was a technical issue and to send bank statements to prove the money hadn’t gone in. I did this and with no problem, it was back in my casino balance to withdraw again. I was told to withdraw via the bank transfer method because I had already sent the statements and was told this would verify it. Now they are saying that they don’t accept screenshots but my required PDF is 8 pages long with transactions that date back to 31st March, so it’s a lot of private information to send with no relevance. I’ve sent screenshots again and I can’t attach the PDF as it’s above the email limit. I’m waiting to hear back, but I would certainly think before playing here, check out reviews and I’m hoping this is all sorted soon as I’ve been waiting 3 weeks!

Perfect and happy with response

Not serious site 😡😡

Edit
It’s not true. Nobody contact me, I contact costumer chat and agent costumer said must be waiting for some email because my account is still locked
Why ? I send all the documents, I received confirmation, why is still locked? I can’t using my money, you are not serious company

Edit, yes my £50 is now in my bank account, but my spinit account is still locked, why? I still have money in my account, thank you

I think this casino is good, I especially like the live games here, where the casino offers extra bonuses for players. There's such a great selection of games that you're sure to find your favorite slot or another game to play. But after reading the previous comments, I see that users have problems that the casino should help to solve. So that's why my rate is 3.

Good afternoon!
I want to thank you for your help! Especially Bernard, very quickly oriented about my problem and solved all the questions! Thank you so much for staff like him!

STILL THE SAME
Look like I will have to do the same this is discussing I have all the emails saying my accounts verify and they’ve accepted all my details and still no withdrawal emailed today and the same rubbish were sorry for the delay this is bad I won around 3k and nothing off them after 3 month looks like I will be emailing higher and look how I go around court with my case it’s wrong what your doing to people especially when you’ve took there money

And update saying your not paying me out from 3k your giving me 140 how is this right and you’ve took my winning back

I have recently started to play at Spinit again after signing up quite sometime ago. I have to say my experience has surprised me in that I would recommend giving them a go. The games are fair wide selection is varied, game-play smooth. I nearly won but got to greedy and could have cashed out so never my own fault. I have won on related sites and once verification is sorted payouts are fast. Just ensure you provide the actual documents they request as if you provide what they ask your verification will go smoothly. Dont get annoyed when they reject certain documents as they are being difficult they are simply doing what they need to. The only people who hold this up are ourselves. Customer service is quick helpful so thumbs up. 👍. I do have a
friend who won here and was very 😊.

Still not withdrawl nearly 2 weeks later disgusting and illigeal

Hi I wrote a review a few days ago regarding funds/winnings not being sent to my account after nearly 3 weeks.
They replied today stating funds have been released and will be in my account in 3 days but only £225.
They owe me just over £1.300
Absolutely disgusted.
They are more than happy to take your money but try and get it from them you have to fight for every penny.
I will never use this site again or a y other site owned by genesis

Update confirmation today they are not going to pay out stay well clear of this company there's no reason for them not to pay out

9/10 months ive been waiting for a withdrawal all because i used my partners paypal ( with her permission) because of this ive had to send every form possible to with draw £100 and STILL they are withholding funds , i have seen so many bad reports about this company , it doesnt seem i will be getting my money. Each time i send new information and they tell me they dont need nothing else, hey presto they need more paperwork the only thing they havent got now is my actual DNA ! Btw before im asked im using my girlfriends facebook to sign in so no doubt they will use that as a reason now not to pay my funds 🤣NOW THERE SAYING THE ACCOUNT DOESNT EXSIST !!! YOU JUST COULDNT MAKE IT UP WITH THEM!! 🤣🤣🤣

Another day and not one email back to me and still no withdrawal!!! Can’t log in to my account and no live chat available!!! Just a stupid form for email which nobody reply’s to I’m soooo annoyed and ashamed that these people are allowed to do this it’s an absolute diabolical company!!! Stay clear do not give them your money as they won’t give you yours deposited and withdrew before they asked for docs went in next day no docs requested then they decided to request docs which were then verified then I make a withdrawal and 2 weeks later I’m still waiting not a single thing in my account!!!!!

This is in response to a reply I got from one of spinit casino employees.

“ Kindly note that your Payment has been manually processed yesterday 24th of January 2022, Kindly wait 3-5 working days for balance to reflect into your account accordingly”

Well that is an out right lie! But let’s say it’s true then I should of received it by now! I’ve been trying to get my money since the 2nd of December, and I’m still waiting now! I’m not kidding when I say this, this casino will ask for every document known to mankind, they even asked me for verification of these deposits what were made from Apple Pay (my bank account with matching transactions codes to theres wasn’t enough) the kind of documentation they wanted I physically couldn’t get because Apple held it, and by giving me this documentation apple would of been breaking there own security and privacy laws, i had to send spinit a copy of Apple Pay terms and conditions because they clearly had no idea what they were talking about in regards to that.everything from birth certificate,passport,driving license,all kinds of bank statements and 6 different documents Council Tax,utility bills , loan accounts etc showing my name and address, but that still wasn’t enough. I was then asked to send proof of ewallet, I told them I dont have an ewallet account and that I have never used an ewallet to deposit at there casinos. They asked me to open a ewallet account up and they gave me a list to choose from, I refused to do this because why should I when I have absolutely no use for an ewallet account? I was then basically blackmailed and told if I wanted my money then I would have to open an ewallet account up, so I opened PayPal. I did exactly what was asked of me in the email Which was to send a screenshot of the ewallet profile showing my name address and email, that wasn’t good enough, they then decided they needed to see the web address, sent that,and then it was they couldn’t see my full email and that the email is different to the email i used for signing up to spinit…
honestly this whole experience has put me off online gambling for life! I’ve been so stressed about it, my daughter wasn’t well, I couldn’t get to her (financially) and then it was Christmas couldn’t buy for my grandkids, then I lost my job at the beginning of 2022, the money was and still is needed more than ever, it might only be a few hundred pounds but to me it’s a lot. I’m extremely stressed about it all and I’ve told them this,but they ain’t bothered, they just add more stress by asking me to do totally irreverent things and changing what they ask for by asking for a different file format!
I’ve email everyday this week and I just get the same nonsense , and then I see the reply on my previous review!
They haven’t sent me my money, I honestly believe they have spent it. No other casino does this , and those casinos who are legit follow the right verification laws.
This place go waayyyyyy beyond that!

Fun games great deposit bonuses friendly and helpful support staff. Would definitely recommend to others to give spinit a whirl you don't know what your missing out on 😊

Username Palace83

I would 100% stay clear of this casino. Firstly when you try to withdraw your winnings they use every tactic in the book to stall you, I'm talking weeks maybe months!. Secondly the customer service is absolutely appalling, they mock patronise and blatantly lie. Avoid at all costs. I wish I could attach the screen shot of the emails so you see the pure disregard they have for customers.

**update** its been over a month since I first requested a withdrawal of £500 and yet a single penny has hit my bank account. After been lied to on multiple occasions and sending off various documentation (which were verified) I was told I would be getting some money in my bank. The money never came and now I've been asked to send yet another bank statement to prove that I never received the money as the casino say they sent it. Honestly it's beyond a joke, the matter is now with a third party organisation and will be taken up with the gambling commission.

I have been looked after by Silvio giving me super service