Splitflask レビュー 6

I was really looking forward to ordering from this brand, but my experience has been frustrating and incredibly disappointing.

After placing my first order, I kept receiving emails saying I had “left something in my cart,” which was confusing and led me to believe my order hadn’t gone through properly. As a result, I accidentally placed a second order. I realised almost immediately and contacted customer service asking to cancel one and get a refund.

Despite clearly explaining what happened and confirming in writing which order I wanted to keep, I received a string of vague and unhelpful emails. I was told the two orders had completely different items, even though I explained I only wanted the hot/cold lid and carry bag set. Cheryl, the person I was dealing with, said both had already been shipped and she would try to intercept one — but nothing came of that.

When both orders finally arrived, they were exactly the same — not different as claimed. It now feels like my concerns were intentionally delayed until it was too late to cancel or refund. I reached out early and gave them every opportunity to correct the issue, but the lack of transparency and accountability just makes the whole situation feel dishonest.

I was genuinely excited about these bottles, but the experience has left a really sour taste. It’s disappointing when a brand you wanted to support leaves you feeling misled and ignored. I won’t be ordering again — and I wouldn’t recommend others do either unless they’re prepared to deal with poor customer service and a complete lack of resolution.

Mi pedido no ha llegado 6 MESES después de la “preventa” solo mandan correos diciendo “ya mero ya mero” y nada…son informales y no les importan ni su reputación ni sus clientes
NO RECOMIENDO ESTA EMPRESA

I ordered a replacement cap due to the seal in my last cap being lost. The company sent a cap with no seal. I have emailed the company and have not received a reply.

BUYER BEWARE!!! I placed my order on October 20, 2024. It wasn't until I wrote to them on December 6 inquiring about the status of my order, that they responded that their orders were backed up. By February 18, 2025 I still had not received my purchase and no further communication from the company. I wrote another email requesting for a full refund. Again, no response from the company. Finally on February 24, I get an email from "Cheryl" with updates on their production line. No mention in regards to the refund I requested. It is now March 7 and still NOTHING!!!! No order received, no refund received, no further updates whatsoever!!! FRAUD!!!

I ordered this in December and never received it. I had numerous email exchanges with 'Cheryl' and requested a refund which I didn't receive. I asked for tracking information and did not receive it. First the warehouse was shut down in China for a holiday, then the fires in LA were affecting the owners and their staff. It is now March and still nothing.

2 month shipping having paid 35$ for shipping (i still don't have the product), customer service reply whenever they want and not update about anything.