Square Off レビュー 233

I backed SquareOff's chess board Kickstarter campaign in 2019. They didn't deliver. Then Miko bought Squareoff. Now they're offering a kids robot that has nothing to do with chess as a replacement.
Looks like SquareOff and Miko are both in the scam business.

Comme beaucoup ici. Commande effectuée (en plus j'en prend 2, je suis 2 fois plus bête). Plus aucune nouvelle depuis ! Silence radio absolu.

It's litterally a scam. I'm part of thousands of people that were promised a board since 2020! (129$) Every few months we get promised a delivery, then a delay. After almost 4 years I have to accept that it was a scam all along...

I waited 3 years to receive my chessboard. When I received it, it didn’t work and I was told it came from a faulty batch and they would send a replacement. I was told I would receive the replacement by the end of October. Not only do I not have my replacement but they are no longer responding to my emails. Huge scam.

Attention arnaque, commande jamais reçu et ne répondent plus à aucun message.

In January 2023I ordered a Neo chess set and a bag to accompany it, The set and bah were supposed to be delivered in June 2023, the board arrived in August after many chasing emails and, I have still not received the bag, again after many chasing emails. I keep raising a complaint (Ticket) and receiving not reply apart from my ticket has been closed.

SCAM ALERT
THEY NEVER SHIP YOUR ORDER.
Postponing fictive arrival date.
When you ask for money back, there is no response. Ordered more than a year ago.

Sent me a faulty board - about 2 years overdue - and then ignored countless emails, until finally promising to send a replacement by the end of October. It's November 6th and I have no board, no tracking and no update.

An unreliable and untrustworthy company - see the reviews here, the indiegogo campaign comments, and the numerous reviews on youtube and across social media of faulty boards and appalling customer service.

All what I hope for 2 years ago was getting back to an old hobby of mien suporting some founders with a great idea on paer only as I had to learn later on. By now I still did not receive the boards I paid for getting lots of excuses and delays and strangely never an answer for a refund I demanded though the company is happily operating and selling nwe product hoping to forget the first investors making their business possible in the first place. By now I only hope that my lawyers get something more out of them than the promises they keep repeating. In a matter of trust in a company I would even like to give less than a star wehen someone just takes your money profitting from it without ever returning anything not even an open answer to you inreturn. If that is not fraudulent behaviour I do not know what else is.

The board with an additional set of pieces was ordered and paid for in December last year. It should be delivered in June 2023. So far, several unsuccessful inquiries at square off. Apart from empty promises, no delivery. Last guaranteed delivery promise was supposed to be in September; as expected, of course, nothing. Apart from a costly disappointment, I am at least one experience richer. I will never invest in a project from square off again! I can only warn other potential buyers to make the same mistake I did!!!

my patience is nearing its limit with square off, I never received my products after 3 years of waiting, customer service doesn't respond to my request. Are you a scam square off or do you have a plan to make things right for your customers?

Everything went wrong. Do not engage with this company, nor any of their commercial promises. Every commitment they can make to get your money they will... but dont get fooled this is a 1 way transaction ... squareoff way solely and only

Awful customer services. My product arrived non functional. Nearly three months later and daily email chases at times I've still not got a replacement/exchange.

They don't reply to emails or there is a long long delay in replies upon which they do not do what they promise (promised replacement to be sent in August, then September, then ignore my polite chases.

There appears a common theme here in these reviews and if I'd have known this then I wouldn't have purchased.

YouTubers who demonstrate these products should make viewers aware of the poor reputation of companies like this so that buyers can make informed decisions.

I've raised a Section 75 credit card dispute to reclaim my money back.

I bought the Square off Grand Kingdom set. No pieces were in the box. I contacted them and was advised via chat that an agent would get back to me. I did this 6 times to no avail so bought pieces on eBay. The set is great however the service is beyond bad its non existent.

At squareoffnow.com I bought a set of wooden pieces and a leather bag for my board. This was in July 2023. In August 2023 I sent an email to ask why it was taking so long, in response they told me that the estimated shipping date is November 2023 and in case of any problem, they will give me another shipping date. Do not buy from squareoffnow.com

Terrible aftercare. They say that my complaint (broken chessboard - 500 euro) will be sent to the right department, but i’m not hearing anything. I did pay too much for this terrible “service”.

Scam company, they take your money and never deliver the product, My self and 42 others are currently formulating a class action lawsuit against this scam company

No response from customer support after several chats on the website. They keep telling me they will escalate, and I am still waiting for a reply. Started over 40 days ago.

My boards arrived. Nicely packaged. I like the pieces. The lights are nice.

Problems:
Both boards have air bubbles underneath so the board will not lay flat. Still playable, but not ideal.
I may try to extract the air with a syringe to see if that helps.

One board's lights on the 2nd line stopped working.

I addressed both of these issues in their chat and via email. No response via email.

I want a solution to the bubbles and a replacement of the board with faulty lights. But my expectations are low that either of these will happen :(

Board just never arrived. Messaged constantly and got fobbed off with “we have shipped it” then told “it will ship soon”.

Never received any shipping details other than delivery date (no tracking) and the delivery date just came and went.

Customer service is appalling.

Just a terrible scam company