Her blir man dessverre lurt trill rundt. Jeg bestilte et brett i oktober, forespeilet Ã¥ fÃ¥ det i mars, men enda ikke noe har kommet. Chat servicen er rask, men helt meningslÞst da alt de sier er... ãã£ãšèŠã
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Her blir man dessverre lurt trill rundt. Jeg bestilte et brett i oktober, forespeilet Ã¥ fÃ¥ det i mars, men enda ikke noe har kommet. Chat servicen er rask, men helt meningslÞst da alt de sier er... ãã£ãšèŠã
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selected on January 20, 2020 a combo of both Neo & Swap. Allowed additional shipping cost last year, but still got nothing delivered! Have exchanged a lot of emails with squareoff and successor miko... ãã£ãšèŠã
Vor 4 Jahren haben ich ÃŒber KickStarter ein Projekt unterstÃŒtzt. Bis heute nichts auÃer Bitten um noch mehr Geld wegen "unerwarteten" Kosten. Ein angebotener 'Full Refund' war nicht einmal annÀhernd a... ãã£ãšèŠã
Customer service is very poor. I wanted to return my unopened board. Website stated hassle free 30 day returns. Took a week of emailing to receive the returns form. The board was delivered back to the... ãã£ãšèŠã
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We gave the world the first ever telerobotic chess board through Square off chess and want to continue adding a little magic to the everyday lives of people. Through our creations we endeavour to build machines that feel more human than mechanical and give them an enhanced, gen-next experience. A conception of having multi or single player magnetic chess set to have users play chess online via an electronic chess board went on to become a global game changer!
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Resolving my query made things good. SquareOff do respond to queries through the software and will inform you of software updates. Still a ways to go but definitely heading in the right direction.

Square Off ããã®åç
The Square Off Pro board itself is great. The pieces should be heavier because the magnetic forces make it easy for pieces to be knocked over sometimes during play.
The app works ok. It needs better integration with Chess.com, as sometimes games played through the Square Off app do not seem to count towards one's chess.com rating, even if the "rated game" box is checked.
On the whole, I do enjoy the board. The AI gets pretty good from level 5 up (below that it seems to make silly blunders).
If Square Off can make the pieces heavier, and make their app a bit easier to use (i.e. the font size is SO small, and the analysis function sometimes shows the white moves as the black moves, and vice-versa), this product will become a regular tool in any serious chess player's training arsenal. The size dimensions really do simulate tournament play, and at the relatively affordable price (compared to other full-sized electronic boards), the set is well worth the money. I have since purchased one for my brother in law so we can play live games together over a real board, from either side of the country. That experience is special indeed.

Square Off ããã®åç
I have been waiting 3 years for my boards. There have been so many delays. We are on update email #38. Over time they have offered upgrades, etc. The current upgrade asks for more money to cover shipping due to increased prices. I am happy to see some reviews that seem to be encouraging that this is a real product because all the business practices seem to point to a scam. Asking for more money from customers who've waited literally YEARS for the product they pre-paid while simultaneously offering discounts to NEW customers is shady. Any refund should come with interest. I see other companies with similar practices are being fined or successfully sued. Come on, Square Off. According to you, my boards have finally made it to the US. Why would it take til the end of June to make it to my house?
Vor 4 Jahren haben ich ÃŒber KickStarter ein Projekt unterstÃŒtzt. Bis heute nichts auÃer Bitten um noch mehr Geld wegen "unerwarteten" Kosten. Ein angebotener 'Full Refund' war nicht einmal annÀhernd alles. Absolut nicht vertrauenswÃŒrdig und nie um eine Ausrede verlegen.
Quality of the product and customer attention is good.

Square Off ããã®åç
I wish that this company should have send me the swap & Neo chess but the didnât. They have sended me the grand kingdom set & the square off pro but the havenât sended me the me the neo & the swap. I think that they didnât send me the neo & swap because square off company is both lazy & unprofessional. Try better next time.

Square Off ããã®åç
I love the size. It works 99%. Sometimes when a piece is knocked, or en passant taken in "wrong" order, theres errors. Also, in my board there's a large wave on the H file, which just doesn't disappear and stands up. Others don't have that as I heard

Square Off ããã®åç
I love that it's portable and I can take it everywhere.
It's full tournament size. Strong opponent.

Square Off ããã®åç
Itâs awesome to play and see the pieces move automatically. I also like the reset that auto moves every piece back to starting position. Itâs not always accurate but still itâs amazing to watch.

Square Off ããã®åç
The NEO board plays very nicely. But taking 3 plus YEARS was ridicules. In the end, you delivered a great AI Chess game. But, never again take so long to deliver. Your name has been tarnished. Fix that.

Square Off ããã®åç
I'm very pleased with the outcome. They were helpful and guided me through the whole thing... After seeing that my board wasn't working they took matter into hand and decided to replace my whole chess set. Great experience! Thanks again.

Square Off ããã®åç
There is NO user's manual and when I asked questions of the support team, I received no answers.

Square Off ããã®åç
Placed my order over 3 years ago and still have not received my chess board.
This company is absolutely trash. I wish I could give 0 star rating. I ordered a Neo in January of â22. They have put me off three times now delaying delivery until August of â23. Good luck getting your product.

Square Off ããã®åç
I've been waiting for my boards for a year and a half now...still haven't been delivered, no delivery updates. Impossible to work out if they are trying their best, or simply fraudulent. I'm giving them one more month to deliver them. If not I'll be expecting my money back.

Square Off ããã®åç
Mit groÃer Hoffnung und Vorfreude habe ich Ende 2021 ein Schachbrett gekauft und ein Lieferdatum zu Ende MÀrz 2022 erhalten. Das Datum kam und ging und ich bekam dann eine Mail: Ja, Mai 2022. Ok, etwas Geduld. Im Mai eine neue Mail: Nicht vor August 2022. Im August neue Mail: Ende 2022. Im Januar 2023, es kam neue Mail mehr, habe ich dann initiativ nachgefragt: Ich mÃŒsse noch warten, das Schachbrett kÀme erst zu Mai 2022(!). Ich: Wir haben schon Januar 2023(!). Oh, ja wir fragen mal nach und melden uns. Keine Meldung. Keine Updates. Also habe ich gesagt: Passt auf, ich gebe euch noch 1 Woche mir ein Update zu geben, ansonsten möchte ich mein Geld zurÃŒck. Es kam natÃŒrlich wieder nichts, also unter Androhung des Anwalts das Geld zurÃŒckgefordert. Das einzige positive: Das Geld war tatsÀchlich einige Tage spÀter da. In Anbetracht der hohen Inflation habe ich natÃŒrlich trotzdem Geld verloren, aber besser als nichts.
WÃŒrde nie wieder dort was bestellen.
Their tournament size chessboard is spot on, only issue I've is with the surface. It's not flat. It's like a wavy surface, might be due to silicon material but would've been great if they'd have managed it or atleast explained via a video post on the website. Functional aspect of the app is great. Ability to play against their AI in offline mode is superb. Starting from position is really cool. Recently I've been facing issues with the chess.com on their platform, but looks like it's an issue with the chess.com server. They released couple of articles in last 2 weeks stating the same. Good luck!
Update: Loved the way they've responded to my Queries in the comment from my above review. Great work ð

Square Off ããã®åç
Great product horrible customer service. Watch Sioicon Valley. All the computer geeks are so busy patting themselves on the back and when they look at their agent whoâs a regular person,, sheâs not impressed at all because the product though advanced doesnât speak to the average person. You guys are brilliant but you forget the most important thing, people arenât dollar signs $$$ and nobody want to be ignored. Take some business classes. Take it from someone whoâs been in business since he was probably your age many years ago. The business acumen seven in the time of the emails is not professional.

Square Off ããã®åç
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