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Squish Planet からの回答

2026年8月18日

Hi Khamsa,

We’re sorry for the concern this delivery caused. The parcel was originally dispatched using the delivery details provided at checkout.

After investigating the matter with SMSA, their records confirmed that the phone number provided on the order was successfully contacted. During that communication, the recipient shared a delivery location directly with the courier, and SMSA confirmed that the parcel was delivered to the location selected through that contact.

We have contacted you privately and shared the supporting courier records. If you require any further clarification, please reply to our email at info@squishplanet.com.

Squish Planet Team

Squish Planet からの回答

2026年7月10日

Hi Mohamad,

Thank you for your feedback. We’re sorry to hear that you were disappointed with your order.

The product ordered was Squishy Bun Rainbow Mystery Squishy “Dumpling” (Simmering Starlight Chase Version) Blind Box. The key part is Blind Box, which means the color received is random and cannot be selected or guaranteed in advance.

These are sealed products, so we have no control over which color is inside each box before it is opened. With blind box items, receiving duplicate colors can happen.

After you contacted us, we still tried to help by offering to exchange one of the duplicate turquoise squishies for a red one as a goodwill solution. Unfortunately, that offer was declined.

We always want our customers to feel supported, but in this case, the order was fulfilled according to the product listing and the blind box nature of the item.

SquishPlanet Team