I've been slowly doing up our house for about two years now and I am so particular about everything matching the aesthetic I have in my head — my husband thinks I'm completely mad. I'd been searching... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After 3 weeks of waiting for a simple purcase I have been told they are awaiting shipping ! I’ve wasted an electricians time , my own money and really have given up hope of seeing any lights from th... もっと見る
企業が回答しました
Ordered the Travertine pendant light for my kitchen renovation and it took about a week longer than the estimated delivery window. Honestly would've been annoyed if they hadn't reached out proactively... もっと見る
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Right so I wasn't sure about ordering lights online because you never really know what you're going to get do you. But I took the chance on these three pendants for above our dining table and oh my go... もっと見る
企業が回答しました
3.2
まあまあ
31件のレビュー
ネガティブなレビューの 85％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The lighting I received is absolutely…
The lighting I received is absolutely stunning. It's clearly well-made, the finish is flawless, and it's held up briliantly. I was worried about ordering online but honestly, the quality exceeded what I expected.
2026年2月17日
自発的なレビュー
Stackandclear からの回答
Thank you so much for your kind words! We're really happy to hear that you had a great experience with Stack & Clear. If you ever need anything or have questions, feel free to reach out. We're always here to help!
Wrong order and slow response
Same as many others. Order placed in November. Delivered 16 December 2025. Wrong item sent. Chased up multiple times. Finally, mid-January said would resend the correct order; still nothing and no new order confirmation. Will be taking to Australia trading standards; they should not be allowed to operate sales in Australia. Avoid.
2026年2月4日
自発的なレビュー
Stackandclear からの回答
Hi David,
Thank you for sharing your experience — we’re truly sorry for the issues you’ve faced. We always aim to provide a smooth and positive experience, and we want to make this right for you.
We’ve already responded to your email with the solution and hope you can get back to us so we can assist you directly. Once the issue is resolved, we would really appreciate it if you could consider updating your review.
We’re here to help and will do our best to resolve this as quickly as possible.
Kind regards,
Team Stack and Clear
Order was not what was pictured
Order was not what was pictured - wrong colour and poor quality, not worth the money at all. Despite the company being contactable and me providing photographic evidence of poor item they have refused total refund and only given a 15% refund and said they will give me a discount on my next order. I will not be ordering again and do not recommend buying from them
2026年2月3日
自発的なレビュー
Stackandclear からの回答
Hi Chantelle,
Thank you for sharing your feedback — we’re truly sorry that your experience did not meet expectations.
We’ve already reached out to you via email with our proposed solutions and hope you’ve had a chance to review them. We’d really appreciate it if you could get back to us so we can assist you further and work towards a resolution.
Our goal is to make this right and ensure you’re supported throughout the process.
Kind regards,
Team Stack and Clear
Stackandclear からの回答
Hi there, thank you for sharing your experience! We're truly sorry to hear this. We always aim to provide a smooth and positive experience, and we'd really like to make this right for you. Could you please reach out to us at info@stackandclear.com so our support team can assist you directly?
We're here to help and will do our best to resolve this as quickly as possible.
I would give a zero if I could
I would give a zero if I could. Absolutely avoid this website at all costs!
I ordered a wall clock from this website which costed $130. The description said it's 24 inch and it's made from metal and glass. When I received it, it was barely 12inch, and was made from cheap thin plastic. I emailed them to return it, and as I expected there is no response from them.
2026年1月19日
自発的なレビュー
Stackandclear からの回答
Hi there, thank you for sharing your experience! We're truly sorry to hear this. We always aim to provide a smooth and positive experience, and we'd really like to make this right for you. Could you please reach out to us at info@stackandclear.com so our support team can assist you directly?
We're here to help and will do our best to resolve this as quickly as possible.
AVOID
Sent wall lights that weren't to Australian code and my electrician refused to install. Stack and clear said it wasn't listed as code so it was my fault. I said that's fine can I return.. and now they are ignoring my emails for return address for 2 weeks. AVOID.
2026年1月1日
自発的なレビュー
Stackandclear からの回答
Hi there, thank you for sharing your experience! We're truly sorry to hear this. We always aim to provide a smooth and positive experience, and we'd really like to make this right for you. Could you please reach out to us at info@stackandclear.com so our support team can assist you directly?
We're here to help and will do our best to resolve this as quickly as possible.
Great item - Great Customer Service
Item received exactly as described however incorrect plug attached. Customer service responded with a solution and issue was resolved in a timely manner. Would purchase and deal with this company again. Very Helpful… Thank you
2025年12月10日
自発的なレビュー
Stackandclear からの回答
Thank you so much for your kind words! We're really happy to hear that you had a great experience with Stack & Clear. If you ever need anything or have questions, feel free to reach out. We're always here to help!
Have had a great experience with this…
Have had a great experience with this store. Great products as well as reliability. Will be proceeding to use them in the future for sure.
2025年12月5日
自発的なレビュー
Stackandclear からの回答
Thank you so much for your kind words! We're really happy to hear that you had a great experience with Stack & Clear. If you ever need anything or have questions, feel free to reach out we're always here to help!
Update on tracking review provided below. Do not buy from here…
Update on tracking as per the review below. I received tracking information eight days ago and have been unable to trace. When I contacted them I was told it had been shipped today! Eight days after the original advice. This is obviously a scam. Do not order from this business (?).
2025年11月28日
自発的なレビュー
Stackandclear からの回答
Hi there, thank you for sharing your experience! We're truly sorry to hear this. We always aim to provide a smooth and positive experience, and we'd really like to make this right for you. Could you please reach out to us at info@stackandclear.com
so our support team can assist you directly? We're here to help and will do our best to resolve this as quickly as possible.
Tracking system is useless
Tracking system is useless. No idea where my products are or when (if) they will arrive.
2025年11月26日
自発的なレビュー
Had a terrible experience
Had a terrible experience. Item was sent from China and took 2 and a half weeks, wrong item, and no assistance provided. Likely a drop shipping site. Do not buy.
2025年11月12日
自発的なレビュー
Stackandclear からの回答
Hi there, thank you for sharing your experience. We're truly sorry to hear this. We always aim to provide a smooth and positive experience, and we'd really like to make this right for you. Could you please reach out to us at info@stackandclear.com
so our support team can assist you directly? We're here to help and will do our best to resolve this as quickly as possible.Hi there, thank you for sharing your experience — we're truly sorry to hear this. We always aim to provide a smooth and positive experience, and we'd really like to make this right for you. Could you please reach out to us at info@stackandclear.com
so our support team can assist you directly? We're here to help and will do our best to resolve this as quickly as possible.
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