Staples レビュー 

Staples does not carry my printer ink in the store.12/18/25 I ordered five (6 cartridges) boxes of ink for my Epson printer. Three boxes came in the next day. One box was said to be out of stock, so they canceled the order. I waited a couple of days and reordered. It came quickly. Another 2 cartridge box had delayed delivery 12/24/25 by 6 days. 10 days after the original order, 12/28/25 , order was still not fulfilled and the post office was waiting to receive the package. I called customer service. They put a 4 day hold on my order, until they tried to search the lost in package. At that point they would put in a new order if they could not find it. I got a $10 coupon for my trouble and no follow up information about what was happening with my lost order that I had already been charged $50 for. I called again and found they still had no idea where my ink was and would wait till tomorrow 12/30/25 to figure out if they needed to re-order. I told them to cancel the order and re-order. At which point they told me the delivery would take another week (1/5/26 delivery estimated)and I would get my money back for the previous order in 3 to 5 business days. They literally held my money for 12 days before the start of the return. There was no one with any power to do anything significant about getting my order to me. I was trying to support Staples, but ended up ordering through Amazon. Amazon will get me the ink three days earlier 1/2/26 than Staples would after all the mess. No wonder Staples is going downhill. Their policies are definitely not customer friendly. What a shame.

If I could give 0, that would be more appreciate. Placed an order for storage bins, received the next day packed terribly and smashed completely. Over the next 2 weeks was 4 conversations all saying they couldn't issue a return unless the items were picked up, and "waited" until a solid 19 days after arrival for them actually be picked up, then another 10 days for them to issue a refund which I won't see for another 3-5 days, all complete nonsense. Any other company would've had that refund issued same day and just allowed me to handle disposal.

They got my order wrong. Had to reorder but they took care of me.

horrible staff. rude, untrained, unkempt, unkind... I will never shop at staples again. not on line, certainly not in person...I look forward to them all shuttering their doors and making space for other businesses.

I'd leave a 0 star review if I could. I was visiting family and ran in to the local store (East Windsor NJ) to do an Amazon return for my 90+ year old mom. There was only one other person in the store, two associates in the shipping/copy section which is so full of signs it should come with a seizure warning. One guy was doing copies so I waited. The girl helping the other customer was done and stood around. A third associate came up and asked of id been helped. I asked her if the service was only at certain times a day or limited (since I stood there waiting and no one did anything). She was really rude and said I was in the ups desk not the Amazon return desk right next to it. Literally side by side. And here's the sign, there's a sign and I should have seen it there. I moved over two steps and the girl begrudgingly did the return. After saying there was a sign (again). I said that if she sees someone just standing there is t would be good to ask them what they could help you with. She repeated the sign speech. There's a very good reason gen z can't hold a job to save their life and the problem is theirs. I'm glad I retired early and don't have to deal with their attitude.

Thought I was buying a new laptop at a reasonable price. Then I recieve something used with someone's files still on it. Asked for an exchange and got laughed at on the phone. Don't bother with this company. They have fallen like most.

I have to be perfectly clear and honest. I do not give reviews if I don't have something good to say. I have to tell you people, that today, November 25,2025, I had the two best on the phone experiences. I was creating business cards for a t-shirt business. I am not the best technical individual, so I called the 888 number at the bottom of the page. Call number one, I spoke to Betty in customer service or support. Betty was so kind, professional, and knowledgeable. She genuinely wanted to help. Everybody knows how rare it is to speak with a human in the United States. I do not care where the rep is from as long as he or she can resolve my issues, and I can clearly understand their statements. Betty handled my issues. For some unexplained reason the work that Betty completed did not save in the cart. So I made the second call. This time I reached Christa. Forgive me Christa, if I am spelling your name incorrectly. People listen, to my amazement, Christa, like Betty was very knowledgeable, professional, and personable. We were actually having moments of down-home laughter in between updates of my business cards. She did a beautiful job and said that Betty did her part correctly, and there was some sort of glitch. So what are the odds, that you literally get two amazing customer reps from one company, in a day. I am so happy that I chose Staples to order my business cards. You should too!!!

I purchased an overpriced piece of luggage that I did not use. I saw the same item elsewhere for significantly less money. I had the receipt and tags were still in place. It was ONE day after the 30 day return policy. They would not return it despite even having proof that I was hospitalized two weeks of the 30 day deadline. Such rigidity should be avoided.

Delivery date estimate was clearly intentionally wrong. Within minutes of placing order, date started slipping (and cancel button disappeared.)

I am leaving Staples. Located on 19 Commercial Way in Springhill Florida. I am so disappointed. All I want It was a simple sign with six words on it. The girl couldn’t help me, because I needed to create a file myself. She could not do anything more for me. I have to go home. Create a word file and I guess email it to them it to them. So totally disappointed in the service. No accommodations for anyone who may not be computer savvy. This was the Manager talking to me, and then I requested to speak to the manager. She said she was the manager, and that the guy next to her was the assistant manager or whatever. I have no idea what the world is coming to with technology, and the lack of help from workers in the stores. So, if you are older of age, and not computer savvy, you cannot come to Staple. I will gladly find another printing place and order the 6 word sign that I want for my students.

I ordered a keyboard and a mouse and it did not get delivered to my address. I did chat with the customer service and they helped me with a reshipment which eventually got cancelled by staples and i was told to call them up, only to hear I can't have my refund or reshipment as staples thinks it's delivered. Horrible customer service and delivery experience, please refrain from expecting any kinds of service from the platform

update: after complaining and due to the review the customer care did refund me for the order.

Staples deserves no stars. I went to my local Staples looking for labels. They didn't have them. The lady who tried to help me said she could order them. They would be in the store the next day. I called the next day, and the same lady told me they were not in, but they should be in by closing. I ended the call. 15 minutes later, I received an email informing me that the labels would be delivered in 11 days. I immediately called and canceled the order. I waited for my refund. It didn't come. I called to complain. I was told the labels would have to be delivered to the store and returned before I would be issued a refund, then it would take 3 to 5 more days for the money to show up. I complained to the customer service supervisor, then to the store manager, to no avail. I was told any order had to be cancelled within 30 minutes of the time the order was placed. So here I am, waiting for 14 days to get my money back.

Don’t waste you time and money in staples, Crabs Company

This company is a train wreck. After years of doing business with them, I'm done.
I placed an order last Friday. The first time they tried to deliver to my gated community they could not get in and left.
You are not dealing with UPS. USPS or FedEx.
They use some courier service that is just unreliable. To top it off, I received an email that my order will be delayed until Thursday.
Later on Wednesday, at 8:30 PM they said the order was delivered. They would not be able to deliver it unless I was notified by security at the gate, which I was not.
When I called Staples they kept me on hold and then said it was shipped back to the warehouse. They reordered the product, and here we are again with no delivery.
Fortunately this was for a $50 order. Can you even imagine sweating this out if it was a $1500 computer or $800 printer?
They really should just go out of business or be taken over by Office Depot. They have no business being in business.

Every time I try to order from Staples using my credit card, it asks for a code but by the time the code has arrived it's too late.

whenever I ordered anything from staples, the promised delivery-by-date was always a lie.
days later you'll receive an email that it is delayed, then again then again

We ordered goods worth over £150.00 in August including printer toners which are urgent. Promised next day. It's now 4th September. Their phone lines do not work. We've emailed with no reply. I'm not sure where we go next with this. Please do not use. Use viking as they are absolutely amazing.

Staples is understaffed and its employees are under trained, and the product selection is not the best. In this case it was the closest place I could get what I needed. The ladies room was about what you would expect from a roadside gas station with the toilet out back. Truly disgusting and soap dispenser broken etc.

I ordered an item, and as soon as it turned up I realised it was much smaller than I expected and requested a return. One week later of some emails and some photos of the item back to Staples, they have offered me a refund but only if I return the item at my own expense. The item in question was only £5.30 and the refund was gonna cost me personally £3.35 – they really do not consider that they are competing against them like of Amazon and Ebay which make returns much easier. Won’t be using this on line shop again.

I ordered a chair and I noticed it was going to the wrong address right as the order completed. So I tried to change the address right away but they said they couldn’t do it and I would have to cancel the order, refuse delivery (I again said wrong address) and reorder with correct address. So I did that. This was Thursday, I now had 4 charges (2 chairs and 2 protection plans). From this point on I spent about an hour a day trying to explain to a different chat agent every day about the duplicate charges, then my chair was delivered to the wrong address (I can tell by the picture proof of delivery that it was in my complex, but it certainly wasn’t my front door nor did I know where it was. I tried to call right away right, but you can only chat, which takes forever, but they don’t have any communication with any delivery people anyway, so once again I didn’t get my chair. On the chat for an hour again and next time they said if my chair wasn’t here by Wednesday, it would be free. On Thursday they delivered it to the wrong address again. But this time I went and scoured the whole complex and I found it, unfortunately, I had to pay someone to load it in my car and Eye Care at the stairs for me. But the worst part was, I spent an hour on the phone once again trying to get the charge straightened out because at that point I should’ve had zero charges. Wait for seven days, they said once the seven days came to the charges fell off, but not all of them and then they said oh no the replacement chair was free not the original chair. I guess she just didn’t understand because she was on the other side of the world and English wasn’t her first language and we were texting that there was no original chair. I will never ever order from them again. It was the worst week of my life.