StarTrack レビュー 

Absolutely appalling service from StarTrack.

On 29 May, during heavy rain, a Canon imagePROGRAF PRO-310 printer worth approximately $1,000 was delivered to my property. I was home at the time. No attempt was made to contact me, knock on the door, or deliver the parcel directly.

Instead, the driver left the printer in an open-sided shed exposed to wind-driven rain and marked it as delivered.

I only discovered where it had been left the following day when I went up to the shed. Upon opening the package, I found moisture droplets on the sealed internal packaging of printer components. I now have to hope that a professional-grade photo printer has not suffered any moisture-related damage because of a completely avoidable delivery decision.

What makes this even more frustrating is that I was home. There was no need to leave a high-value electronic item exposed to the weather. A simple knock on the door would have solved the problem.

Customers pay for parcels to be delivered safely, not dumped in the nearest convenient location during a rainstorm. The complete lack of care, judgement and professionalism shown here is astonishing.

I have photographs of where the printer was left and the moisture found inside the packaging. The photos speak for themselves.

StarTrack has turned what should have been an exciting delivery into a situation where I am now concerned about the condition and long-term reliability of a brand-new $1,000 printer.

Completely unacceptable.

Charlie from Sydney with Rego WXD926 is fantastic. If he is not here our freight will never be picked on time. Thanks to Charlie. Please pass this message to Charlie....

Shit Service -Have a Parcel Locker as well as a Mail Box & have repeatedly failed to Deliver .Parcel get's dropped off somewhere else because they are too LAZY -Horrible Company

Very very disgusted , I have been chasing my parcel all week , they leave “ we will leave in a safe place option “ then make up some bullshit that what I had delivered is a safety hazard , I’m assuming they are extremely lazy and can’t be assed to find my unit .

I hate this company. They never even ring the doorbell, don't tell me it's been taken to "a random" post office, then return it to sender with the worst AI phone customer service possible

THE WORST DELIVERY COMPANY ON EARTH. Don’t even bother expecting your package, authority to leave DOESN'T MATTER.

DO NOT USE startrack FOR ANYTHING REGIONAL, 2 weeks later with startrack premium and my package still hasn't arrived, yep said they attempted delivery and left a card, no card left and no attempted delivery on my cameras, I believe it's the Batemans Bay contractor that is a lying and incompetent contractor, just use standard Oz post it's way faster in my regional area, I've send Startrack emails and just get they can't help or they don't even respond, THE ONLY WAY TO FIX THESE PROBLEMS IS WRITE REVIEWS, gave it one star because I couldn't give it zero stars

Absolutely appalling and deeply disturbing experience with StarTrack.

A parcel containing my prescribed medication (medical marijuana) seems to have been tampered with while in StarTrack’s care. When the package arrived, one of the prescribed items was missing from inside the box. The sticky tape securing the box appears to have been sliced open, the item was removed, then the box was poorly resealed with multiple layers of sticky tape to make it appear untouched.

I have since obtained CCTV footage from the pharmacy confirming that both prescribed items were packed into the parcel before dispatch, and that the box was originally sealed with a single strip of sticky tape around the edges. When I received it, the box had clearly been interfered with - multiple layers of tape had been added, the tape was bubbled, folded, and carelessly reapplied, and it was obvious the parcel had been opened and tampered with after leaving the pharmacy.

What is even more concerning is StarTrack’s complete refusal to take any accountability for the situation. Rather than investigate this properly, they immediately attempted to shift blame to my local post office, despite the fact the parcel was simply sitting there awaiting collection after already passing through StarTrack’s handling network.

A police report has been filed.

Driver marked the expensive item as delivered and signed it off himself , then dumped it at the post office which is in the same street i live in ,im sitting at home all day only to see tracking saying delivered and signed for ? being who i am i immediately got on the phone to zero help or explanation, went to post office found parcel , even post office lady was puzzled by how the delivery was handled ..

They are useless. Never wait more then 30 seconds when they actually bother to knock. Other times they send an attempted delivery email when I was definitely home and they didn't bother to knock. Calling to complain gets u know where either

Have a massive problem with staff stealing posted medication and are well aware of it but do nothing to try prevent any inconvenience pain and suffering. No urgency in processing to have medication replacement. I very unsympathetic and empathetic company. Disgusting and embarrassing

Very unreliable. I ordered from several companies and they all using Australia Post. All delivered within few days, except my Dyson from Sydney using StarTrack. Two failed attempted deliveries while my husband who works from home did not hear anyone ringing at the unit. Sadly my Dyson is nowhere and keep saying in transit, I am ready to return the item and get it from local shops, despite the Dyson online is cheaper. Next one need to get my complaints will be Dyson, for choosing StarTrack.

Customer service team had my order organised and after missing the delivery the delivery driver dropped it off just now at 7.20pm
Not only do these guys take customer service seriously the delivery guy is still out at 7.30 at night.
I can only give these guys 5 stars but if I could there would be 10.
Thank you for you loyal service.

WARNING : StarTrack is the worst courier EVER to deal with. They expect you to sit home from 9am to 5pm waiting for a delivery or a pick-up. They are unhelpful, have no customer service skills and do NOT appreciate their customers. They are too lazy to set up the same common sense and practical systems that every other courier now has INCLUDING AUSTRALIA POST which is their parent company. What a joke !! When buying online, if I find out the courier is Star Track, I immediately cancel the order. That's how bad they are. Almost every other reputable courier company can give you the courtesy of a 2 hour window, but not shitty Star Track. Do NOT waste your time and energy using them. Buy elsewhere. Use another courier. You have been strongly warned.

Such a positive experience! The driver was really friendly, professional, and genuinely helpful. She went the extra mile by bringing heavy items inside and making sure everything was placed safely. It’s little things like that that make a big difference! Thankyou Corio Central Dental

Consistent lazy with delivery. Deliveries kept at depots for no reason, customer service never offers any slutions, just excuses as to why they can't do anything. So sick and tired of their lack of urgency or quality control. I've had packages returned to depot and labelled "unable to deliver, no one home" when I've been sitting in my lounge room waiting for the delivery. This is the consequences of having an economy with no competition, bad national governance and corporate monopolies. What can a consumer do when they have no choice and you're told "that's just how we operate". Useless!

I have been home all day and I received a "not able to deliver because no one home". No one attempted to deliver. I can prove this on my cameras.
Apparently they cant redeliver because i havent paid for express. However I did pay for delivery and this was not attempted. I now have to go into a shopping centre to collect. This is completely ridiculous.
Not only that but when speaking to customer service it was toally unhelpful. Under this circumstance of not attempted delivery they should have redelivered at the least. But no. Then when I asked to be put through to make a complaint, you dont have anyone to talk to and get directed to an app. Absolutely poor service.

Ordered my phone off Optus with a 1-3 day delivery time because I didn't think I could make it to the shop...phone got scanned in then nothing. I rang up on a borrowed phone and was told they couldn't quiet find my place on google maps so I doesn't exist. I was told it was optus and my fault.. I rang Optus and they said no way star track have to attempt delivery. Ive spent 1 week back and forth even telling the supervisor how to deliver it I was told no I'm wrong ...last resort I rang Australia Post who confirmed my house Is a delivery point and to message star track to which they haven't bothered replying...not once has it left the parcel centre and been attempted to deliver not once...the poorest service I've come across ever...imagine being told by some guy that your house is confusing on google maps so it doesn't exist even though Aus post and the customer say otherwise

Worst company in Australia, blatant liars, incompetent, useless, always check before you purchase online that they don't use star track couriers, they will be weeks late if lucky, more likely never arrive, and blatantly lie about it, seriously worst company in Australia hold you on the call which go nowhere

Worst company in Australia, blatant liars, incompetent, useless, always check before you purchase online that they don't use star trak couriers, they will be weeks late if lucky, more likely never arrive, and blatantly lie about it, seriously worst company in Australia