Stellarsecurity レビュー 

Ich habe ausschließlich eine eSIM gekauft. Mir war nicht bewusst, dass zusätzlich ein kostenpflichtiger Dienst („Stellar Travel Protect“) aktiviert wurde, der zu wiederkehrenden Belastungen von 0,99 € führt.

Seitdem versuche ich, das Abonnement zu kündigen und mein Konto löschen zu lassen. Meine Anfragen wurden unter der Ticketnummer STLR-6APJ7MKM bestätigt, jedoch erhalte ich bisher lediglich automatische Antworten. In diesen Antworten wird ausdrücklich erklärt, dass die Kündigung und die Kontolöschung noch nicht durchgeführt wurden.

Besonders enttäuschend finde ich, dass trotz mehrfacher Kontaktaufnahme keine konkrete Lösung und keine Bestätigung der Kündigung erfolgt.

Falls andere Kunden erfolgreich kündigen konnten, würde ich mich über ihre Erfahrungen freuen.

Ticket: STLR-6APJ7MKM

I only wanted to try one of their eSIMs and nothing else. I unchecked all the bundles they offered, or so I thought. I got an additional 0.99€ withdrawal with my order and at that point I got scammed already. Then a month later they withdrew another 0.99€ on Stellar Travel Security which I can't even cancel because I deleted my account. I had to delete my card from Google Wallet and hopefully they're gone. Avoid getting scammed by these people.

I bought eSIM "Europe (35 areas) eSIM: 4 GB, 30 days" and it was working fine until traffic has ended. While ordering, I activated auto top-up -- it wasn't triggered. I created support ticket -- after 3 days it is still not answered, despite on "Our support team typically responds within 24 hours." commitment. After contact by email, I got the fast response: "We confirmed that Auto Top-Up was enabled, but the attempt failed because no compatible top-up with the same data allowance was available. Your eSIM is now exhausted, and no additional top-up has been processed. We’ve sent this for specialist review to arrange the appropriate resolution. A specialist may reply within 24 hours.". Yesterday I written another email after 24 hours passed -- no response. Meanwhile, at the moment 2 days passed -- no solution.

Manual top-up is much more expensive and I suppose it's a bug with their top-up prices. Moreover, the prices in the iOS application extra more expensive. Very unclear pricing policy, or it's just a bug.

Deceptive checkout, delayed hidden charges, and broken dashboard!
I placed an order in the evening just to buy an eSIM for Italy. Without clear transparency, Stellar Security automatically added a "Stellar Travel Protection" subscription to my cart. I cleared the chek box, but somehow it was added anyway and Then onky on next day i saw that i was charged at 3:00 AM, an unexpected separate charge of €0.49 was processed on my card for this protection, with a scheduled recurring monthly bill of €1.39 to follow.
To make matters worse, when I logged into my account to cancel it, the dashboard displayed "0 Active Subscriptions," making it impossible to cancel through their interface.
Charging customers' cards hours after checkout for unwanted subscriptions while hiding them from the account management panel is completely unacceptable. Beware of hidden fees and check your bank statements carefully!
Update: after email to customer service, they said that subscription was cancelled. Also i want to reply to their reply, as many people i was interested only to purchase cheap esim and not some unnecessary antivirus. And ,yes, the additional unnecessary service by defalt was added and i had to check it out. And because of what happened, the second esim that i needed i bought from another seller and i will never buy from stellar security.

This was a very disappointing experience. I purchased two eSIM from StellarSecurity, but it could not be activated in Peru- Lima, leaving me without service and out of pocket.

What made the situation worse was the customer service. They provided no effective solution and were unwilling to properly resolve the issue or refund my money.

Based on my experience, I would strongly advise against purchasing an eSIM from StellarSecurity.

Hard to tell is it a scam or not. Customer service is so bad and when you give feedback to them, they just reply "i love you"?! Website doesn't work, you can't delete your account. Seems pretty shady business because you can't even find real information about the company from the internet.

So, be careful and dont install any apps from them.

I used steller Esim in morroco, worked perfectly downloaded and installed when landed connected straight away 5g Internet, good package cost wise 5gb reasonable amount . Will use agine

The eSIM only connects to EDGE in Serbia, making mobile internet practically unusable. Sometimes the connection disappears completely for hours.
I followed all the troubleshooting steps suggested by support, but nothing changed. The support team keeps asking me to repeat the same basic steps instead of actually solving the problem.
Very disappointing experience. I would not recommend this service.

Estupendo. Fui a Belgrado comprando su eSim de 5GB para pasar 5 días moviendome por Serbio y funcionó genial. Internet de datos en todas partes, funcionando bien y me sobraron 2 gigas. Muy recomendable

The price was extremely cheap 10gb 30days for Japan for around $3. I purchased and then read the reviews which got me worried. I reached out, Matthew told me nothing to worry about.
It all worked fine - great service, no issues. Hotspot for family used most of the 10gb in about 2weeks.

Definitely recommend

Finding a good price esim on which we can rely on for a trip to Mozambique was certainly not something easy... At the end, I decided to go with Stellarsecurity as it appears to be relatively inexpensive when compared to alternatives with a validity that was beyond the standard. And this was definitely a good choice, no fuss when arriving at the airport, I was already equipped and on top of that, super easy installation, no disconnection during my 3 weeks. Best, the possibility to get access to a free VPN for 30 days which ensured privacy at all time!
I would definitely recommend it (to the point that when I extended my trip to middle east, I dod not hesitate and immediately went for another esim with stellarsecurity!).
Well done stellarsecurity!

Avoid stellarsecurity.com at all costs. Their eSIMs are completely unreliable, and their customer service is a total joke.
My nightmare started when I bought 2 Spain eSIMs (3GB for 30 days). As soon as I landed in Spain, neither of them worked. I contacted support, and after some back-and-forth, they replaced them with 2 regional Europe eSIMs (30+ countries) which finally connected. I thought it was just a temporary glitch, but it was only the beginning of a disastrous experience.
Later, I made the mistake of purchasing another Spain eSIM (3GB / 30 days). Once again, it didn’t work out of the box. I had to manually configure the APN settings just to get a connection, only to find out the speed was capped at a miserable, ancient 3G! When I reached out to customer support to fix the speed issue, they completely ignored me.
But the final straw came with my fourth purchase—yet another Spain eSIM (3GB / 30 days). This one worked for exactly ONE day before completely dying. Next day it could not even connect to any network at all. I was completely cut off. I contacted support multiple times begging them to resolve this issue, but they have completely ghosted me. They took my money and ran.

Stellar Security is an absolute scam. Zero reliability, terrible speeds when it actually works, and a support team that completely ignores you when things go wrong. Do not waste your money here—buy from a reputable provider instead.

Helaas mijn data er te snel doorheen van mn standaard mobiel abo. Heel simpel via Stellar voor weinig geld een Esim geregeld, met data. Heel goedkoop en heel simpel. QR code scannen met je iphone en klaar! Let op: wel roaming aanzetten. Stellar werkt met Vodafone, KPN en. Odido, super!

Esim never worked. Emailed them 3 times - no response.

I am very satisfied with the service provided by the Stellar eSIM card in Canada, which allows me to use VoIP. I will continue to use their services!!

Excellent service. Easy

I bought an esim, it did not work.
Support is extreme slow, via email and after three days they asked 1 question, and thats it.

Very dissapointed, I had high expections.

bought an esim, ticked off the dark pattern add on, but was charged anyway after like a week. nonsense

Purchased a 10GB esim for the UAE and activated prior to leaving UK. Soon as I landed it started working itself and had connected ready for data usage. Had emails on how to setup was really straight forward. Would not hesitate to use again.

I purchased an eSIM from Stellar Security VPN for a trip to Japan on July 17, 2026.
I paid €3.55 for 10 GB.
It worked from the very first day I arrived in Japan, but I couldn't use the hotspot feature; I should mention that I used it on an iPhone 16.
I tried contacting someone via email for help with this issue, but I never received a reply.
A week later, on July 24, 2026, I was charged another €1.49 without any explanation.
I sent another email to their support service, but once again, I received no response.
Ultimately, I don't think I'll use their eSIM service again, as their technical support is abysmal and their pricing isn't fair.
Just a quick update: the €1.49 fee is for a separate service that you have to remove from your cart before paying for the eSIM. I made sure to watch out for this, and I can provide card transaction details as proof if necessary. I’m not the only one on this forum who has been caught out by this extra charge