Sterling レビュー 62

Sterling からの回答

2026年1月12日

Thank you for taking the time to leave such a fantastic review.

We’re delighted to hear that both our products and customer support have met your expectations. Providing reliable, high‑quality products alongside knowledgeable and responsive customer and technical support is something we place great importance on—particularly for our trade customers.

It’s great to hear that the Bellatrix kitchen tap with filter met all your requirements and that the availability of spares has given you added confidence. We understand how important long‑term support and access to spare parts are, and we’re proud to offer this as standard.

Thank you for your continued support and for recommending Sterling to your customers. Feedback like this truly motivates our team and reinforces our commitment to raising the bar in both product design and customer service.

Sterling からの回答

2026年1月12日

Hello Clive,

Thank you very much for taking the time to share your feedback.

We’re delighted to hear that you’ve been using your Sterling tap for several years and that our after‑sales service has continued to meet your expectations. Providing helpful, polite, and reliable support is something we take great pride in, so it’s wonderful to hear your kind comments and that your experience has stood out compared to others.

Thank you again for your support and well wishes. It’s greatly appreciated, and we wish you all the very best too

Sterling からの回答

2026年1月12日

Thank you for your kind feedback and for being a Sterling customer for several years.

We’re really pleased to hear that the issue with your cartridge was resolved quickly and efficiently. Providing prompt after‑sales support and ensuring our customers feel valued is extremely important to us, so it’s great to know this came across in your experience.

Thank you for your continued trust and support — it’s truly appreciated.

Sterling からの回答

2026年1月12日

Thank you for your fantastic review.

We’re delighted to hear that our customer service team was able to quickly supply the replacement tap cartridges and help get the job resolved — especially in a situation where parts had previously been difficult to source. We understand how important fast, reliable support is on the job, so it’s great to know the parts arrived within 24 hours.

Thank you for the recommendation and for your confidence in using and specifying Sterling products going forward. Your 5★ feedback is very much appreciated.

Sterling からの回答

2026年1月12日

Thank you very much for your kind words.

We’re delighted to hear that you had such a positive experience and that our customer service stood out for you. Putting our customers first is incredibly important to us, so it’s always rewarding to know that this has been reflected in your experience.

Thank you again for your support — it’s tr

Sterling からの回答

2026年1月12日

Thank you for your excellent feedback.

We’re pleased to hear that, despite the initial hiccup with your order, our team was able to put things right quickly and provide the level of service you expected. We believe that how issues are handled is just as important as getting things right first time, so your comments are greatly appreciated.

Thank you for your recommendation and for taking the time to share your experience.

Sterling からの回答

2026年1月12日

Thank you for taking the time to leave your feedback.

We’re sorry to hear about the issues you experienced with your Tivoli Quarsil sink. We understand that discovering cracks can be concerning. However, our composite sinks are manufactured to strict quality standards and are carefully inspected before leaving production.

We always recommend that products are checked upon delivery and installed within a reasonable timeframe. Unfortunately, we’re unable to take responsibility for products that have been stored for an extended period, such as two years. While we aim to be flexible where possible, this length of time is significant and can introduce factors outside of our control.

If a manufacturing defect is identified within the warranty period, we are of course happy to investigate and provide support through the original retailer or merchant.

We appreciate you sharing your experience, and if you would like to discuss this further, we encourage you to contact the merchant who supplied the sink so they can review the issue and advise on the next steps.
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Sterling からの回答

2026年1月12日

Thank you very much for your kind feedback.

We’re delighted to hear that our team was able to respond quickly and resolve the issue with your kettle boiler tank efficiently and professionally. We understand how essential these products are in daily use, so ensuring minimal disruption is always our priority.

Thank you for your recommendation and for choosing Sterling. Your comments are greatly appreciated, and we’re pleased to know you’re enjoying the benefits of your kettle boiler tank once again.

Sterling からの回答

2026年1月12日

Thank you for your fantastic feedback.

We’re delighted to hear that your Tutti kitchen tap has given you many years of service and that our team was able to support you when it recently began to drip. It’s great to know that the required replacement parts were readily available and covered under warranty — and that the repair was completed successfully with full satisfaction.

Providing long‑term product support and making the after‑sales process straightforward is something we place great importance on, so your comments are truly appreciated.

Thank you again for choosing Sterling and for taking the time to share your experience.

Sterling からの回答

2026年1月12日 に更新

thank you for your wonderful feedback.

We’re delighted to hear that your Clearwater kitchen tap has given you over six years of reliable service and continues to perform well despite regular use. It’s especially pleasing to know that when the cartridges began to leak, our team was able to support you quickly and that the replacements were covered under warranty.

We firmly believe that quality products should be backed by strong after‑sales support, and your comments about value for money and customer service really reinforce that commitment.

Thank you again for choosing Sterling and for taking the time to share your experience — it’s very much appreciated.

Sterling からの回答

2026年1月12日

Thank you for your kind words and for taking the time to share your experience.

We’re sorry to hear that you had an issue with your Clearwater Magus 3 hot tap, but we’re delighted to know that our customer service team was able to respond quickly and support you effectively. Making our customers feel listened to, valued, and supported is extremely important to us, so it’s particularly rewarding to hear this compared so positively with past experiences elsewhere.

Thank you for your feedback and encouragement — delivering “Sterling service” is always our aim, and it’s great to know this was reflected in your experience.

Sterling からの回答

2026年1月12日

Thank you for your fantastic feedback.

We’re delighted to hear that Simone was able to help you so quickly and that the replacement sprayhead for your tap was sorted and dispatched within hours. Supporting our products long after purchase and helping customers avoid unnecessary replacements is something we strongly believe in.

It’s especially rewarding to hear that our service saved you the cost and hassle of replacing the entire tap and arranging a plumber. We’ll be sure to pass on your kind comments to Simone — she’ll be thrilled to hear them.

Thank you again for choosing Sterling and for taking the time to share your experience.

Sterling からの回答

2026年1月12日

hank you very much for your kind feedback.

We’re delighted to hear that you had such a positive experience and found both our company and our customer service to be of such a high standard. Going the extra mile and making things easy for our customers is something we’re very proud of, so it’s fantastic to know this came across.

Thank you again for taking the time to share your experience — it’s truly appreciated.

Sterling からの回答

2026年1月12日

Thank you for your kind feedback.

We’re very pleased to hear that our team was able to help you quickly and that the correct replacement part was confirmed and dispatched the same day, arriving with you the following day. Providing prompt, reliable support and making the process as straightforward as possible is something we take great pride in.

Thank you again for taking the time to share your experience — it’s greatly appreciated

Sterling からの回答

2026年1月12日

Thank you for taking the time to share your feedback.

We’re delighted to hear that our admin team kept you fully informed throughout the process and that, working closely with our technical support colleagues, they were able to resolve your issues promptly. Clear communication and teamwork are central to how we support our customers, so it’s great to know this was reflected in your experience.

Thank you again for your kind comments — they are very much appreciated

Sterling からの回答

2026年1月12日

Thank you very much
Thank you very much. You saved me, your company really takes its customers seriously. THANKS AGAIN.

Sterling からの回答

2026年1月12日

Thank you for your kind feedback.

We’re pleased to hear that, despite the tap being just outside of the warranty period, our team was able to help by supplying the replacement parts and resolving the issue for you. We believe in supporting our customers wherever possible and ensuring our products continue to perform as they should.

Thank you for taking the time to share your experience — your comments are very much appreciated.
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Sterling からの回答

2026年1月12日

hank you for your fantastic feedback.

We’re delighted to hear that Jasmine and our technical team were able to help identify the issue with your filter tap handles so quickly and arrange for the replacements to be dispatched. Providing clear advice and fast, effective solutions — even when customers are simply looking for guidance — is something we take great pride in.

We’ll be sure to pass on your kind comments to Jasmine and the technical team. Thank you again for taking the time to share your experience — it’s wonderful to know our customer service made such a positive impression.

Sterling からの回答

2026年1月12日

Thank you for taking the time to share your feedback.

We’re delighted to hear that Heidi was able to quickly locate your order and arrange a replacement spout for your Clearwater Galaxy kitchen tap. Providing long‑term product support and making replacement parts easy to obtain is something we place great importance on, so it’s wonderful to know this was reflected in your experience.

We’ll be sure to pass on your kind comments to Heidi. Thank you again for your support, and we look forward to assisting you with any future orders.

Sterling からの回答

2026年1月12日

Thank you for taking the time to share your feedback.

We’re delighted to hear that the installation of your Quarsil Carina sink and matching Elara tap went smoothly and that you’re pleased with the quality of both products. Designing sinks and taps that combine ease of installation with long‑lasting performance is something we place great importance on.

Thank you again for choosing Sterling — we hope you continue to enjoy your new kitchen setup.