Steveston Creative - Custom and Rental LED Neon Signsレビュー 

Steveston Creative - Custom and Rental LED Neon Signs からの回答

2025年12月8日

Hi Beth,

Thanks so much for taking a moment to leave us a review; we truly appreciate the support! We are delighted to hear that you are happy with the service we provided and the sign you received. Looking forward to working with you again soon!

Best,

Emmett and Hannah
Steveston Creative

Steveston Creative - Custom and Rental LED Neon Signs からの回答

2025年10月22日

Hi Rachel!

Thanks so much for taking a moment to leave us a review; we appreciate you! It has been a please working with you on all of your amazing events over the years; looking forward to countless more!

Cheers,

Emmett and Hannah
Steveston Creative

Steveston Creative - Custom and Rental LED Neon Signs からの回答

2025年12月8日

Hi Sam,

Thanks so much for taking a moment to leave us such a positive review. It was a pleasure working with you to create a custom sign to light up your wedding celebrations!

Best,

Emmett and Hannah
Steveston Creative

Steveston Creative - Custom and Rental LED Neon Signs からの回答

2025年7月15日

Hi Ida,

This is Emmett, Co-founder of Steveston Creative.

Thank you for taking the time to leave your honest and constructive feedback. We truly value your opinion and will take your comments on board to help improve our communication and process going-forward.

Recognizing that you are not fully satisfied with our communication, we are glad to hear that you are still satisfied with the quality of the sign that you received.

Constructive feedback is very important to us a a small business, so we would like to take a moment to fully address your review comments and provide some clarity for you, and to other potential customers that may have read your review.

We would like to note that in 6+ years of business, this is the very first review we have received where the customer provided anything less than a 5 star rating. This is not to suggest that we are perfect as a business, but more to point out that the level of communication you received is certainly not typical for us, and for that we apologise.

Your order was placed on June 10, 2025. You received a confirmation email from us that same day noting that we would notify you when your order had shipped. Your order shipped on June 21, 2025 and was delivered on June 26, 2025 i.e. well within the range of our stated 2-4 week standard turnaround time.

We received two emails from you (July 19, 2025 and July 23, 2025) inquiring about the status of your sign and requesting some clarity on the import duties. When you received notification from DHL about import duties, it did state that the package was coming from Steveston Creative. The waybill for your sign stated that the content of your package was "led sign 1 piece" so the contents of the package was disclosed.

Admittedly, our response to your email(s) were very delayed as we responded on July 1, 2025. That said, we did respond to your email in full and provided a clear and concise explanation to your questions regarding where your sign was fabricated, and why you were being charged import duties.

We also provided direct links to our public shipping page, and FAQ page on our website that clearly outlines where our signs are made, and our policy around import duties/tariffs. All of this information was available on our website at the time your order was placed, so form our perspective we are being transparent with our customers.

You are correct that Steveston Creative is a Canadian-based business. We do produce many of our signs in-house at our studio in Canada, AND we also work with a trusted fabrication partner based in China to fulfil the high demands for our products.

The quality between our in-house signs and outsourced signs are identical. The only difference is we actually charge a higher rate for in-house signs made in Canada. For this reason, our customers typically prefer to go with our outsourced option, as they are better value, even with the import duties. It is also worth noting that even if your sign did ship from our location in Canada, you may also have been required to pay a tariff between Canada and the US. This is not within our control.

We do not charge import duties/tariffs at checkout on our website as we are not in control of how much import duties will be charged, if any. Given the ever-changing landscape of international tariffs as a result of to the current US administration, it is not feasible to expect a small business to absorb the costs for tariffs that are beyond our control.

With all of the above in mind, we do admit that that our communication was not at the level we pride ourselves for your order, and for that we apologise. We think your 3 star review is warranted given your personal experience with Steveston Creative, and we will work to improve our communication going-forward so future customers have a more positive experience in that regard.

Thank you again for your honest feedback and for choosing us to light-up your space.

Best,

Emmett and Hannah
Steveston Creative

Steveston Creative - Custom and Rental LED Neon Signs からの回答

2025年6月9日

Hi Devon!

Thanks so much for taking a moment to leave us a review; we really appreciate it! It's always a pleasure getting to work with you to create custom signs for your events and to come to your aid when a neon emergency arises. (Let's hope there's not too many of those, ha!).

Best,

Emmett and Hannah
Steveston Creative

Steveston Creative - Custom and Rental LED Neon Signs からの回答

2025年4月21日

Hi Tara,

Thanks so much for your review! We're delighted to hear that you're happy with the sign and how quick it arrived. We hope it helps to light up your space!

Best,

Emmett and Hannah
Steveston Creative

Steveston Creative - Custom and Rental LED Neon Signs からの回答

2025年4月21日

Hi Stefan,

Thank you for taking a moment to leave us a review! We're delighted to hear that you're happy with the quality of the sign you ordered; we hope you enjoy it in your space!

Best,

Emmett and Hannah
Steveston Creative

Steveston Creative - Custom and Rental LED Neon Signs からの回答

2025年4月16日

Hi Luxan,

Thank you so much for taking a moment to leave us a review! We're delighted to hear that you are happy with the LED Neon REMAX sign we made for your space. Thank you again for your support!

Best,

Emmett and Hannah
Steveston Creative

Steveston Creative - Custom and Rental LED Neon Signs からの回答

2025年4月16日

Hi Sheri,

Thank you so much for taking a moment to leave us a review! We're glad to hear that your LED Neon REMAX sign arrived safely and that you are happy with hour it turned out. Thank you again for your support!

Best,

Emmett and Hannah
Steveston Creative

Steveston Creative - Custom and Rental LED Neon Signs からの回答

2025年4月16日

Hi Heather!

Thank you so much for taking a moment to leave us a review! We're delighted to hear that you are happy with your LED Neon REMAX sign that we made for your space! Thank you again for the kind words and your support!

Best,

Emmett and Hannah
Steveston Creative

Steveston Creative - Custom and Rental LED Neon Signs からの回答

2025年2月14日

Hi Jill!

Thanks so much for taking a moment to leave us such an amazing review. We always love bringing your projects to life and look forward to many more in the future!

Best,

Emmett and Hannah
Steveston Creative

Steveston Creative - Custom and Rental LED Neon Signs からの回答

2024年12月9日

Hi Peter,

Thank you very much for taking a moment to leave us a review; we really appreciate it! We're delighted to hear that you are happy with the service we provided and the sign you received. Thanks again for your support!

Best,

Emmett and Hannah
Steveston Creative

Steveston Creative - Custom and Rental LED Neon Signs からの回答

2024年12月6日

Hi Michael,

Thanks so much for taking a moment to leave us such a glowing review! We're delighted to hear that you're happy with your sign and the service we provided. Thank you for trusting us to turnaround your order in such a short timeline.

Best,

Emmett and Hannah
Steveston Creative

Steveston Creative - Custom and Rental LED Neon Signs からの回答

2024年11月13日

Hi Tracy,

Thank you so much for taking the time to write such a positive review; we really appreciate it! We are delighted to hear that you are happy with the service we provided and the sign that you received for your daughter's wedding next year. We would love to see some photos from the celebrations! Thank you again for your support.

Best,

Emmett and Hannah
Steveston Creative

Steveston Creative - Custom and Rental LED Neon Signs からの回答

2024年9月10日

Hi Lana,

Thanks so much for taking a moment to leave us a positive review! We're delighted to hear that you are happy with the service we provided and the custom sign you received for your space. Looking forward to working together again soon!

Best,

Emmett and Hannah
Steveston Creative

Steveston Creative - Custom and Rental LED Neon Signs からの回答

2024年9月10日

Hi Shawn (and Lindsay),

Thanks so much for taking a moment to leave us such a positive review; we're delighted to hear that you are happy with the sign you received and our service as a whole. Thank you also for the constructive feedback about the wall plugs for the mounting hardware. We will take this on board and source a more reliable fixture.

Thank you again for your support!

Best,

Emmett and Hannah
Steveston Creative