stillmans.co.uk レビュー 6

Avoid this company and buying any cars from this company/garage.
They are dodgy and say they sell cars with a 125 point inspection but really they sell cars which are damaged and warn.

They do not accept any responsibility for their actions.

Buy at your own peril

Very disgusting service and humans!

*** UPDATE - AVOID BUYING FROM THIS COMPANY ***

After purchasing my Mini Countryman from Stillmans in July 2021, I've had nothing but issues with this company, the owner Sam and all his incompetent and lying staff.

After only having my car for a few weeks the DPF warning light came on so I contacted Stillmans and spoke to Mel who advised to bring the car back to them for repair which I did early October, despite not living local and having to pay the dart charge each time I visited my husband and I made the journey back to Stillmans.

After a few days and no update from Mel I called to find out what was happening to be told it was going to take longer than expected, I was upset and asked to speak with a manger regarding my concerns, eventually speaking with the garage manager Dean (who after weeks of conversations I was told wasn't actually a manager and couldn't authorise any compensation or a courtesy car I was told I would be entitled to ). Dean explained he was waiting advice and a part from BMW which had caused a delay.

Cut a long story short I waited patiently for my car to be repaired, constantly calling for updates and being told I would get a call back each time no response. Weeks went by and I was still without a car and having to use public transport to get back and forth to work with no further offer of a courtesy car despite asking. The day before I was due to collect my car after the repair was done staff were taking it for a test drive when I got a phone call from Dean saying the engine blew whilst on the motorway due to another fault being overlooked, the car was no longer roadworthy.

I was advised to email Sam the owner of Stillmans with my shocking experience. He was apologetic and stated he would personally source me another car for the same price. This didn't happen and I was strung along for 2 further weeks with no response or update.

I finally lost my patience and spoke to another manager Steve who told me he was giving me a refund as they couldn't find me another car ( a car dealer with no trade contacts or cars !!!)

After 7 weeks without a car I got my money back and a half hearted apology at a great financial expense to me.

It's been on-going for months.

Short version....

I reported a number of issues wrong with the car.

They failed to fix all of them on three attempts.

The loan car they gave me on the 2nd attempt had NO road tax or MOT.

They sent the car back to me when I said "I've had enough, I reject the car, I want my money back", quoting "we can't keep the car, it's your property".

I'm now taking them to 'small claims'.

Had the good fortune to come across Stillmans Garage of Sevenoaks when looking to exchange my Mercedes. Found exactly what I was looking for, excellent part exchange offer made. Just prior to collecting the new vehicle, had an accident and was unable to drive but Stillmans offered to get their driver to deliver and collect my vehicle - a distance of 50+ miles! Peter Price was extremely helpful throughout and when a minor fault was detected after a few weeks, the garage paid for it to be repaired locally, no problem. Highly recommend!

Absolutely terrible customer service.
They do not care about customers. Of course, before you pay, they will make you think they do care by courtesy calling you every day, going the extra mile... etc. But make no mistake, once you have paid, God forbid there is something else you need them for, because they will NOT care one bit then.
You have to litterally fish for updates, the person dealing with your issue is never around to speak to you or on a day off when you call (surprising considering how often they wanted to speak to you before you paid), they tell you they will call you back with updates and they never do.
They have had the car I bought from them for over two weeks now (using the aftersale guarantee THEY pushed me to buy) as we found a fault shortly after driving off.
No idea when I will see my car again, no update, conflicting information and to top it all up I cant even fit all my children in the curtesy car they gave me, it is so tiny.
Avoid at all cost except if you think you won't need the aftersale service.
I would expect a commercial gesture from them considering the huge inconvenience but not holding my breath the way things are going.
Not a happy customer.

Excellent Used Car Sales; great service from sale to final delivery of the product. Any issues were sorted quickly. Peter Price (what a wonderful name.You could not make this one up) is very attentive and helps in any way he can. Found a lovely car that runs well.
Thank you.