StorageMart レビュー 

They added insurance almost doubling the cost that was originally advertised. They changed their payment system which then meant my payments was not auto-taken and charged me late fees as a result. When I called to try and resolve they were extremely unhelpful. I’ve cancelled as a result.

They added fees to an invoice after it was sent out, and then when asked about it sent a fraudulently edited version of the invoice. I still have the original receipts, but they claim to not know anything. Clearly fraud and someone covering their mistake post facto.

Update: StorageMart has replied implying that the invoice could not be modified, but I have two copies of the same invoice with modifications made. They have asked me to email their help@, which I already did yesterday before they left their Trustpilot reply. I hope they check their messages before replying next time, and we can work this out.

Neville was very professional, courteous and friendly. He explained everything to me was very pleasant and made a daunting (for me) experience, very easy. Thank you Neville.

Everytime I tried to pay my June bill there was a system error and generic decline . I called in with my cards and no one could process them . They added a late fee and I tried to resolve it everyday with no help. Finally today I got a card to go through , convenient for them getting an extra 50 dollars. Also you get a deal for 3 months and then it goes up by 200 dollars after that.

Flooded locker, been a loyal customer and felt the customer service in-store this week was very defensive and verging on aggressive. So I had lots of my belongings water damaged, and clearly empathy is not to be expected. Really made a stressful time much worse. I understand these things happen but the way it was dealt with was shockingly poor. Vacating this facility to another asap. Avoid avoid avoid!!!!!!!!!

Do not trust this company. My experience with StorageMart has been defined by predatory billing and deceptive advertising.
They promised me a promotional rate and three months of covered rental insurance. Despite me providing proof of my own active insurance policy, they deliberately charged me for their own insurance at the start of the third month and point-blank refused to refund the money. It is clear that their business model relies on trapping customers in unauthorized charges and then hiding behind "administrative requirements" to keep your money.
To make matters worse, the units are not the size they advertise. They consistently shave inches off the units—likely to cram more people into the facility—meaning you are paying for space you are not actually receiving. When I challenged them on this, they tried to offer me a "credit" for a unit I am already moving out of, showing that they have no intention of ever actually making things right.
This is a dishonest, money-grabbing operation. Save yourself the headache and go literally anywhere else.

EDIT - after telling me to reach out to customer support team they have not responded to single email! On apr 28 - Beka who is the risk manager told me to connect with Mr Thomas, since two months I’ve been leaving him voice mails few weeks back Beka informed he has me on call back still not nothing happened! Company is extremely dismissive have no process! Employees can ignore customer complaints and customer support does nothing to help and escalate! Even after responding to review to reach out to them after multiple emails they don’t respond even once! Don’t fall for this company extremely worse management ever!

Extremely shady company with worse customer service and management! Do not rent here at any cost they will make you go crazy with pathetic service. They basically don’t want to show to customer that their facility sucks it’s dirty, full of defects and rodents and has leakage issues they never do anything to fix it. Infact, once you come to know they will harass you to not pay for any damages! After adding review, customer service commented to reach out via email I after I sent email on June 1 they have ghosted me and haven’t responded to anything which clearly shows they never wanted to provide any resolution. I had already emailed them on May 8 they ignored it and were always cced. As of June 1, after their new comment to reach out I sent another email but again no response to follow up. They keep commenting to show they want to resolve but forget about helping they don’t even respond to emails! I followed up and also cced them on email I sent to the risk manager, as she has really made the process worse, she claims to have fully reviewed my claim but doesn’t know basic details of it when asked questions. She emailed me on May 8 asking most basic detail of my claim which clearly showed she has not reviewed my file. Upon questioning, she has repeatedly ignored all of it as responding to those would mean she accepts she was at fault. So to avoid along accountability she has repeatedly over 5 months ignored questions and purposely tries to delay the process and harass customer. By far she has been the worse I have ever dealt with zero communication skills lacks basic professionalism and no management team bothered to look into this after several complaints. I had kept my belongings for over 20 months only to find everything damages with rodents, structural defect and leakage they always had this issue which was kept away from me and kept charging me increasing rent. They will add insurance all of a sudden which won’t cover anything for you! No wonder they have worst ratings ever on all platforms! I wish I would have checked it.

I’ve used the StorageMart on Worley st for a year and a half now. They have been fantastic. Carmen has always been kind, gone the extra mile and professional. Highly recommended

HORRIBLE Customer Service. When Storage Mart took over the facility I use from Cube Smart in January 2026 they raised the cost of my locker from $257 to $296, which wasn’t great but new owner. I received a notice that as of July 1st, 2026 they are raising the cost of the same locker to $503.00. This is greed and price gauging pure and simple. No explanation no nothing except pure greed. I asked if I move to a smaller locker before July 1st with current prices will they raise it as of July 1st. I was given the ‘I don’t know, we have no control over that answer’. So they just raise their prices at will and you are left to their mercy? No one can give me a straight answer. HORRIBLE BUSINESS.

Reply- As of June 1, Beka has ignored my questions once again and I haven’t received any help from customer support even after sending new email as per their request below. I’ve cced customer team in emails sent to on Beka June 1 .
I had already emailed on May 8 at email id you shared and later Beka informed me that customer support won’t respond. Why!???
EDIT - company commented that I should email them when I’ve been sending emails to them for weeks now with no resolution! Customer support is also marked as CC in my emails to risk manager but they still have the audacity to respond here asking to reach out to them for solution! Literally worse company ever! As of May 27, Risk manager responded once again with vague answer but still haven’t addressed the question ‘why she stated she had fully reviewed my claim when she didn’t know even basic details of my claim as per her emails! ‘. When reached out to support team they haven’t helped at all! This company only know how to harass customers by not helping

Misleading claims and accountability failure. I raised a damage claim with StorageMart in Jan. It was always about structural defect a hole, lack of maintenance, the condition of the unit itself that led to infestation with leakage — not just pest activity. From the start, I clearly documented the structural defect and leakage in multiple emails. Despite this, I was repeatedly told by the assigned risk manager, Beka, that my claim had been “fully reviewed”.
After months of delays, follow-ups, and repeated attempts to get answers, on May 8 Beka asked me: “Which hole are you referring to — is it the ventilation space?” That response alone completely contradicts the repeated claim that my file was “fully reviewed.” If the claim had genuinely been reviewed, the most basic and central issue — the large structural defect repeatedly mentioned since day one — would already have been understood.
It is extremely concerning to be told for months that a claim has been fully reviewed while the person handling it still appears unaware of the core issue of the claim itself. This raises serious concerns about professionalism, accountability, and whether the claim was properly reviewed at all. It is extremely difficult to trust the credibility of a claims process when you don’t even know what is the claim about in the first place! She keeps referring rodent activity when clearly I kept mentioned what about defect but no answer! Leakage she gave vague reason too.
Throughout this entire process, I had to constantly chase responses by repeatedly sending follow-up emails just to get any reply at all. After follow ups response would usually that completely avoided the actual questions being asked. Several times I was told my concerns had “already been addressed,” even though the specific questions remained unanswered.
I repeatedly asked direct questions and Instead of receiving direct answers, repeatedly received vague or copy-pasted responses claiming my questions had already been answered when they were not!
I also contacted customer support to escalate the issue, but the escalation process was completely ineffective. I was simply redirected back to the same risk manager I was already having issues with, with no review, and no actual assistance provided. It raises the question: what is the purpose of customer support or escalation if customers are just redirected back to the same unresolved situation with no help whatsoever? I literally asked supervisor what should I do if the risk manger won’t answer my emails! He literally told me he cannot do anything about it and it’s up to me to understand that “doors are closed.” Are you serious??? Supervisor himself didn’t bother to even look into this and on recorded line he told me if the person doesn’t respond I can’t even reach customer team and see if they can help resolve? What is support team for? When I asked if they can escalate he just hung up on me!
I haven’t received response on below-
* If my claim was “fully reviewed,” how were the structural concerns still not understood months later?
* Why was no action taken after team advised the unit would be inspected?
* Why are concerns regarding structural defects, leakage, and rent being ignore

Overall, this experience has raised serious concerns about StorageMart’s communication standards, accountability, and company credibility. Customers are paying continuously increasing rent with the expectation that units are properly maintained and that serious concerns will at minimum receive clear communication and professional handling. That was not my experience at all. the entire process feels like a pattern of avoiding accountability, with repeated ignored emails, delays, and responses that prevent any real resolution.

This is for customer service specifically. I worked with Jinny and she guided me through the setup perfectly. She was very polite, helpful, patient and informative.

I’ve had a really great experience with this storage company. The staff are always very helpful and friendly, especially Jodie, who always goes above and beyond, but the whole team has been fantastic as well. Even over the phone, they are always keen to help and provide excellent customer service.
The facility itself is very useful, safe, clean, and easy to access and use. I would definitely recommend them to anyone looking for reliable storage with a professional and supportive team.

Sydney Brown at the Trenton NJ storage unit has been very helpful and extremely positive attitude towards customers. She greeted us very nicely and listened to us and gave us excellent suggestions. God bless her. Thanks again

They are ripping people off and do not care about customer at all charging 30.00 for insurance and you can get your own online at discount storage unit insurance for 8.00 a month then they have a processing fee on top an administration fee of 29.00 on top of that they charge a 3 % fee for credit cards on top of that they raise the rent every 4 to 6 months because they know no on a wants to move all there stuff again to another unit so they pay the extra 20.00 month how this company even stays I business is beyond me they do not care at all for there customer I am trying to get the word out STORAGEMART IS THE WORST STORAGE FACILITY OUT THERE do not deal with this business also they now but locks in the unit and force you to buy there locks for 20.00 even if you bring your own. And allnthwnoutaode units are filthy weather stripping on all the doors are rotted so when you open dirt falls in your face unbelievable company you have been warned

OK, I went into Storage Mart in Palm Bay Florida on Polo Drive and the people there made me feel welcome from the time I got there. They’re very friendly, courteous professional even after I was there for a while, they came down and bought me a bottle of water and asked if I needed anything else I would definitely recommend this place to my friends and family

Just finished 13 years with Storage Mart Chapel Road due to retirement. Rob and his team are second to none on customer service. Cannot recommend them highly enough.

Manhattan Mini Storage — A Master Class in Disrespect and Incompetence
Do yourself a favor and store your belongings literally anywhere else.
My experience with Manhattan Mini Storage was an ongoing nightmare of contradictions, dismissiveness, and zero accountability. From billing to termination to the auction process, nothing was ever clearly explained — and when I asked questions, I got vague, evasive non-answers designed to run out the clock, not actually help me.
The staff? Outright disrespectful. I was told I couldn’t use the restroom after 6 p.m. — at a facility that was still open. I had to go over staff’s heads and contact management myself just to be treated like a paying customer with basic human needs. And even after that? Still made to feel like an inconvenience every single time I tried to access what was mine.
But here’s what I’ll never forget: they threw away my property — multiple times — without my permission, without notice, and without any apology. Property that I had left outside my locker. Gone. Just like that. No accountability, no explanation, nothing.
And when it came to the auction of my unit? I never received a clear itemized accounting of what was sold, what it fetched, or how any proceeds were applied to my balance. They expect you to just trust them — a company that had already proven, repeatedly, that it could not be trusted.
Manhattan Mini Storage is disorganized, careless, and contemptuous of the people paying their bills. They will confuse you, ignore you, discard your belongings, and dare you to do something about it.
Stay far away.

It started with 2 great conversations with Cecil at the Home Base. Hey Cecil well talk again. Then I met Syed at the Burlington Facility. A great man and now a friend. I spoke with Heather at Illinois Warehouse? Another Fantastic conversation. Then I spoke with Bobby and Kimberly at the Storagemart Headquarters. Very top notch people. Honest and genuine all of them. They all had a positive impact. I remember every one of their names in a few short conversations. All are added value with this company. Great personal people. Thanks for the genuine honesty.

Warning! If you are planning to use their storage for an extended period of time, don't use this company. They will repeatedly raise your rates. The contract says they can do it, and they will! I have two units and one is very large and full, so I can't easily move it, so I am stuck. My rates have escalated to a ridiculously high number way outside the market pricing, but I'm stuck until I can move out (which is the next 90 days). Very deceitful agreement!!