Fifa レビュー 

Please please please save your money!

Chat service awful, no response to emails.

Placed an order for the wrong item (my fault). Tried to cancel via chat within an hour. Finally got a response on chat, that they would email and have the order cancelled. Didn't happen, haven't received item, haven't had refund!

Disgraceful organisation

Item still not shipped or received and it's been 2 months. The phone line doesn't go through to anyone and the chat function and emails just get standard responses "we need to hear back from another department". I've emailed about 5 times and done 3 chats. Still no headway. DO NOT order from FIFA store.

Appalling. Women’s World Cup shirts STILL haven’t arrived. Emails always say the same, live chat is awful and doesn’t get you anywhere other than angry at being repeatedly fobbed off or cut off.

Ticket resale platform
I have sold ticket on official ticket resale platform, for Qatar 2022.
Since December 2022 I didn't get my refund yet!
Such a disappointed service.
I have write the through they platform but no answers.
It's difficult to find the right contact and to get solution.

Terrible customer service. The item arrived quickly, but it turned out to be too big. Simple reason for a return, right? But no... not with FIFA shop - it's been a week of me chasing them to provide me with a return address! None is indicated on the website, no return label is included. I had to email them photos of the item, the packaging etc for an INVESTIGATION! Still no address to return the item. If I knew this would so painful I would never ordered from them! And I will never order in the future! I really hope to get my money back.

I'd give 0 stars if I could.
I've been sent the wrong item, I've spent over two months chasing, won't refund me, won't take back their item.
Garbage customer service.
Don't waste your money

Shipping costs are more than the products. Just ridiculous.

The worst customer experience in my entire life.
I ordered 2 shirts for the Women's World Cup as a gift. One shirt arrived within a week, another still hasn't. No one replies by email, Live Chat is very poor, no understanding what is a proper customer service.

After 2 months I finally received the other parcel (also had to declare it for some reason now), opened it and it's a completely wrong item: wrong national team + kids size instead of Women.

I have contacted them more than 5 times in Live Chat but the last one today with Malika just impressed me so much. No respect, no response, just left the chat when I was waiting for their response ...

UNBELIEVABLE!

I bought some items, paid express delivery because they didn't have another option. They charged me on AUD but they charged an extra fee for international purchase which is ridiculous. Items arrived missing one of the items and not on the time they promised. I am still try to contact them to get my item but they only sent automatic responses.

Been waiting over 5 weeks now for my jacket I paid $200 aud. Same as evreyone else they send a generic email saying they will dispatch it in 2 days. I have asked for a refund or cancellation of order they have denied both options until I recieve the item which I never will. This is a scam. Do not order anything from them.

Ordered a t-shirt for my daughter for the women's World Cup & I'm still waiting for it?! What's going on please?!

I ordered two T-Shirts for the Women's World Cup on the 1st of august. The order never arrived, I tried to contact them multiple times but the answer is an automatic one, it just says it will ben distpached soon.
I'm going to ask for a refund.
The order was a gift. What a mess of a store.

Very disappointed in the FIFA Store. Ordered a shirt for the Women's World Cup on 21 July. Express Delivery. Still not arrived and multiple contacts just result in form letter replies saying they will "dispatch in a few days". Now trying to cancel order and get refund.

Order not shipped after over 3 weeks of waiting. Generic response from support.

Update 31st August:
I finally got 1 of the items I ordered. Still no word from support on the 2 tickets I opened with them.

The worst online 'purchase' experience I have ever encountered. So bad that I am going to contact the ASA. Item ordered never arrived and complete run around from so-called customer service. Totally and utterly appalling.

Like others have said, you have no option but to pay for express shipping...a service that in the end you won't even get. Zero transparency, unable to get any updates other than the fact that they took my money.

Wanted to buy accessories for the Women’s World Cup 2023. The FiFA World Cup shop online is a horrible experience. They do not disclose the shipping cost until you paid and they charge more than the products I was expecting to pay! Like who charges $130 for a ball and 2 flasks? How ridiculous FiFA, how ridiculous. I sent an email within minutes of realising I have been ripped out. No response and within 24 hours - they dispatched it and have not even read my email. Now they want you to fill out a cancellation form and now I have to waste more time! I tried to contact them on the day and no one there! Their contact numbers don’t work. STAY AWAY AND SHAME ON FIFA!

Wer das liest ist dumm

Ordered a poster, they sent the wrong poster, asked me to provide evidence countless times, which I did, then asked me to fill out a form, which I did - twice. They were then supposed to send me back a return label, which they didn’t and told me because I had ordered the item in the UK this was not something they could do, I paid the shipping to return the item, and they refunded however did not refund the original shipping or cover the cost of my return shipping. Many emails sent, informed that they were busy and I needed to be patient, now just ignore emails- Avoid for your own good

Commandé un lot d’écharpes Mondial 2023… (340 €)… aucune nouvelle !