HP Store レビュー 

We just recently bought a high performance mobile workstation ( Laptop ) from HP UK, on the pretext that we will be claiming up-to £400 back because that seems to be a good deal. But it turned out to be too good to be true, you are only looking for a max of £200 quid, in our case for a laptop that was more than £2000, we only got £186. So don't be fooled.

J'achète du matériel HP depuis plus de 25 ans, mais c'est terminé! Ils ont un service après vente déplorable. Galère sans non pour retourner une simple housse de PC portable. Livraison non validée, donc demande de retour impossible, j'ai été obligée de passer par le chat. Interlocuteurs qui répondent à côté de la question... 20 mn entre chaque question réponse, puis le conseiller ferme le chat sans prévenir. Enfin, je finis par recevoir un QR code pour un retour par Chronopost. Je me présente dans un 1er relais Chronopost, non équipé pour lire le QR code, 2 ème relais idem, le bureau de poste idem...J'essaie de téléphoner, je tombe sur un robot. Je reprend le chat et demande une étiquette non dematérialisée. Huit jours plus tard, rien. Je finis par me rendre dans une Agence Chronopost, à 15 km de mon domicile. Là aussi, l'agence n'était pas équipée pour lire le QR code. L'employé a réussi à m'imprimer une étiquette avec le N° qui figurait sous le QR code. Aucun reçu ne m'a été remis... J'ai du prendre des photos de l'étiquette de retour.

Bonjour j ai commandé un ordinateur sur ce site le matin et l après j ai annulé la commande je recois un mail d annulation pour l instant tout est OK le lendemain je recois un mail comme quoi il y a eu un problème avec ma commande et qui vont arranger ça donc je leur téléphone en leur disant bien que j'ai annulé la commande il me dise que la commande est en préparation et l a refusé quand elle arrive .aujourd'hui je recois un mail comme quoi ma commande arrive dans 4jours ils ont rien compris alors j attend ces 4 jours et je refuserais cette commande j espère pour eu qu il vont pas me débité le prix de l'ordinateur sinon je porterait plainte

HORRIBLE COMPANY TO DO BUSINESS WITH! ink was supposed to arrive by 7/8, it didn't - called on 7/10 they said it would be shipped overnight - called 7/11 they don't have any of the ink ordered - not sure when they will - cancel the order - 24/48 hrs to get the order cancelled then 3-5 days for a refund for a product they don't have - DO NOT ORDER FROM HP!

To HP in the UK. Please provide me with the CORRECT WORKING email address foor HP COMPLAINTS in the UK urgently?

Dear Sir or Madam WITHOUT PREJUDICE, I require a complaints reference no. I’m 73 with lung disease.

This has been the worst customer experience that I’ve ever known by millions. I’ve had 2 superb HP laptops over 10 years approx.

Due to my time and anxiety, I request serious compensation ASAP, AND I request the laptop at the agreed price.

22 FORMAL COMPLAINTS

1 I found a laptop (it would be my third HP laptop, on Google about 2 weeks ago. HP OmniBook 7 17" Next Gen AI Laptop - Intel® Core™ Ultra 7, 16GB, Touchscreen (17-dc0003na). Order no;- SCEO19193161. [BG3H2EA#ABU]. I wished another model first, but changed to the above. It was £1,300.00 incl vat.
2 Mikel Belkadhi in Tunis, rang me 3 times last week, after I spoke to him the week before, He really tried to persuade me to buy an Elite instead of the Omnibook, I wondered why, was the one above unavailable? I chose to buy the Omnibook above.
3 He told me the first time that we spoke last Wednesday 2nd July, that it would take 3 to 4 weeks to arrive, and that I was to pay the full agreed amount of £1209.00 upon ordering.
4 Listen to all of the recordings? Mikel advised that it had to be delivered to my shipping address, when I enquired about changing it.
5 I asked him if I did that for me to have a proper receipt upon payment. I have never received a receipt, only and Order of Confirmation.
6 On the Friday (4th July) when I paid for it by credit card, He told me that it would now take 4-5 weeks to deliver.
7 I wondered why the emails that I received had HU or HI in a coloured circle (I have many emails that I can pass to HP UK). I investigated, and found that my money was going to Humgary (HU perhaps)
8 It seems that HP UK do NOT train their staff properly. Sort it.
9 Also there were two order no’s, one SCEO, one SCEQ, let’s make it all confusing shall we? If one is a quote, just put Quote after it.
10 On 8th July it took 90 MINUTES, trying 4 different no’s to speak to Amine Harazi in Tunis.
11 He told me that I could have paid to have had it delivered next day.
12 He’s an HP staff, he didn’t know how much delivery would cost. He said from the UK or Germany it would come.
13 I told him that I required a proper receipt stating that I’d paid for it, He said that the Order of Confirmation was the receipt. It’s not true, it doesn’t say that I’ve paid for it anywhere, it just says Order.
14 I told him that I was making complaints there and then and could I have a complaint reference no? He said that he would email it to me. Listen to the recording. I’ve never received my complaints ref no.
15 Today at 11.04am, Jian emailed that I’d receive the laptop on 15th July. I’m to watch out for Parcel Force.
16 Today at 11.10am, 6 minutes later from Jian, due to stock constraint within your supply chain, he’s cancelling the order. CANCELLING IT without my agreement.
17 I spent another 30 minutes ringing HP UK, no-one answered.
18 HP UK doesn’t have a customer, or proposed customer email address.
19 HP UK won’t let you make a comment without a serial no. I don’t have one yet.
20 HP UK doesn’t have a complaints email address.
21 I noted that in HP UK scam and fraud guidelines, there isn’t a contact no, if someone may have been scammed.
22 Then I read that you hold payment until the product is ready to dispatch, then you take payment. Then maybe I get the receipt. No-one explained this to me.
This complaint list may nor be exhaustive. I bought this laptop in good faith. Taking me two weeks to reach this point.
So once compensation is agreed, separate to the laptop purchase I still require this laptop, an English version. Do I make myself clear?
It’s amazing that HP UK is still in business.
Thank you,
Mr Laurence Mendes

I would have very much liked to have used the HP website to buy a new laptop. Sadly, it is broken. I tried twice with two similar but different models. To add to the problem and the telephone support I got (after a lengthy wait) is at best, patronising. I have always brought HP products for nearly two decades (and I am a fan!) from third party stores like Currys. I will do that again, or swap brands. Shocking.

I purchased my 2nd HP Printer from the wonderful John Lewis about 2 years ago. Whenever I have had technical issues (as a result of my old computer being at fault), I ring HP, as I have today, and the lady I speak to spends ages helping me, a computer novice, till we get the issue solved. The printer wouldn’t print, it was re-set up with the lady’s guidance and is now printing from the computer, whereas for the last few days it would only print from an ipad or phone, so definitely a computer fault. The lady is kind, patient, knowledgeable and I will never move from HP Printers because of this. Superb service.

First they lost the order for a new laptop, then after reordering they had a delay of five days for delivery when it had said two days at checkout, then when delivered the box was empty and there was no laptop. Do not deal with this company. I am now being told to wait 14 days for a refund!

HP: A Brand in Freefall – From Innovation to Irrelevance

HP was once synonymous with quality and reliability in personal computing. Today, however, the brand stands as a warning to consumers about the perils of corporate complacency and profit-driven design. The company’s recent offerings—both in hardware and support—reflect not a commitment to excellence, but a steady retreat from accountability, durability, and user autonomy.

Hardware Degradation Masquerading as Innovation

Recent HP laptops and desktops show a clear decline in material and engineering standards. Users routinely report failing components within months of moderate use: loose hinges, malfunctioning touchpads, and overheating CPUs are no longer rare exceptions but expected hazards. Even premium-tier models feel flimsy, as though designed to impress on the shelf but collapse under practical use. Updates intended to improve performance frequently result in instability, or worse, render devices unusable—suggesting internal testing has been deprioritised or eliminated entirely.

Printers: The Poster Child for Corporate Contempt

HP’s printer division is perhaps where the company’s anti-consumer strategy is most blatantly on display. Devices that once promised reliable printing now function more as vessels for enforcing subscriptions and restricting user choice. HP’s ‘Instant Ink’ programme forces customers into a rental-like relationship with ink cartridges they have already purchased. Printers will refuse to print if disconnected from the internet or if an account falls into arrears—despite full cartridges and no mechanical faults. It is a dystopian vision of product ownership, where the user has control in name only.

Support That Obstructs Rather Than Assists

When things inevitably go wrong, HP’s customer support serves more as a defensive wall than a helping hand. Response times are slow, solutions generic, and escalation channels futile. Customers often report being bounced between departments or offered scripted apologies rather than practical assistance. Warranty claims are treated with suspicion, not trust. Community forums are filled with unresolved complaints and moderator silence, reflecting a systemic failure to take responsibility.

An Ecosystem of Intrusion

Worse still is HP’s insistence on bundling its machines with invasive, bloat-laden software. Pop-ups pushing unnecessary services, nagging updates for irrelevant drivers, and telemetry tools that quietly monitor usage have become the norm. Instead of empowering users, HP’s ecosystem appears designed to nudge, monitor, and extract maximum value at every turn—often at the expense of the very functionality customers expect.

Final Reflections

HP’s current business model seems rooted not in designing trustworthy products, but in monetising failure and controlling customers. Where the brand once represented dependable technology, it now evokes frustration, distrust, and regret. For professionals, students, and home users alike, HP is no longer a recommendation—it is a caution. In its pursuit of profit margins, HP has forgotten its obligation to the very people who once made it a household name.

received wrong ink carts, sent them back and requested replacement, No replacements sent no response, no refund. will not buy HP again

BEWARE - I bought this piece of garbage HP Chromebook last year and it's crappy AF. I barely do anything on it and it freezes up if you have more than 5 tabs open. Worst investment I ever made.

👎 Très déçu de HP. Mon imprimante HP Color Laser 150nw fonctionne parfaitement, mais ne s’allume plus à cause d’un simple bouton d’alimentation cassé.

J’ai contacté le support HP. Leur réponse ? Aucune réparation possible, pas de prise en charge SAV, pas de récupération de l’appareil, et on me propose juste… d’en acheter une nouvelle.

Pour une panne aussi mineure, jeter un appareil complet est scandaleux. En pleine crise écologique, comment une entreprise de cette taille peut-elle encore refuser de proposer une vraie politique de réparation ou de recyclage intelligent ?

Cette situation est inacceptable. Je vais transmettre ce cas à HOP – Halte à l’Obsolescence Programmée, et je recommande à tous d’en faire autant.

HP : changez vos pratiques. Mettez en place des circuits de réparation accessibles, et respectez les engagements RSE que vous affichez sur votre site.

❌ Évitez cette marque si vous souhaitez une électronique durable et responsable.

I hoped to return and exchange 2 unopened packs of type 304 ink cartridges costing about £54, bought from HP Direct in error on my part as my printer uses type 302. I called contact tel no.for sales and listened to music for 29 minutes then peremptory refusal, as items were bought on line more than 30 days ago.

There was fraudulent activity over the bank holiday weekend. Scammers used my company credit card to order almost £10,000 worth of goods from HP store uk.

I cannot get to speak to anybody about this. I was given an email address but it bounced back saying they couldn’t help me.

This is a serious Fraud matter and it’s unbelievable that I cannot speak to somebody in-charge about this.

I will be taking this matter further.

Ink cartridge did not work. I ordered an HP305XL cartridge from HP as I did not trust using any 'compatable' cartridges. It was delivered quite quickly, but my HP Deskjet4122e will not accept it. I tried all the remedies from their AI support online, but that didn't work. I can only assume that the cartridge is faulty, because when I reinstalled the old cartridge the fault message F0 cleared. I tried to contact them on their support number, but that again is AI and I could not get a human to speak to. So effectively I have wasted £22.50 and a lot of my time.

I won't be ordering again after my first and only experience. Delivery failed due to the driver from parcel force not being able to find the address (it's not hard to find). A gift purchased won't reach me in time. I'm reviewing this as a whole service because both companies are accountable. Neither parcel force or HP store reply to negative reviews which is telling in itself. Do better.

Purchased a Smarttank printer 2 weeks ago as this is meant to save you money. Suddenly the printer declares a printhead problem which I dutifully contacted support over. 4 hours of online whatsapp chat and no solution, so they tell me that I have to wait a whole week for a replacement item to be sent to me so I can then send them the faulty one back. I cannot run my business without a printer for a whole week, but if I bought a brand new printer I would get it in 24 hours at most. Very disappointed with the lack of customer support shown and a disregard for the impact the fault in their product has on other businesses.

Suddenly blocked from using non hp cartridges despite having done so for past eight years. Online support doesn’t help. Lack of support from HP. Now won’t connect to internet and so unable to carry out adjustments even if I knew how.
All come about due to greed of HP insisting on use of their over expensive print cartridges.

Absolut nicht empfehlenswert! Lieferungen werden trotz Zahlung nicht ausgeführt!! Kundenservice ist unterirdisch schlecht und unhöflich (bis auf 1 Ausnahme)!!!! Rückzahlungen erfolgen nicht!!!

Ich hatte Probleme damit meine Bestellung abzuschliessen. Ich versuchte es drei mal. Die Zahlung war immer erfolgreich (zwei versuche via PayPal, ein versuch via Kreditkarte). Aber nach jeder erfolgreichen Zahlung landete ich wieder am gleichen Ort, wo ich wieder aufgefordert wurde zu bezahlen. Eswurde dabei auch nie eine Fehlermeldung angezeigt.
Bei den Support-Anfragen (3 versuche via Chat, 1 versuch via Telefon) konnten oder wollten man mir nicht weiterhelfen. Einer der Supporter schrieb nach meinem ersten Satz, er könne mir nicht helfen und schloss den Chat direkt. Ich blieb dabei immer sachlich und anständig.

Ich schreibe hier auf Trustpilot eigentlich nie. Ich bestelle sehr vieles online aber so etwas habe ich jetzt doch noch nie erlebt.

Fazit:
- Store funktioniert nicht zuverlässig
- Schlechter Support (Chat & Telefon)