StrapsCo.com レビュー 330

They sent me defective bands that did not fit the watch for which the bands were advertised as fitting. And they have not issued a refund.

Do not order from this company! I haven’t gotten a response in a month! I’ve sent this strap back to them a month ago for an exchange and no update or response when I contact customer service. Now they have my money and the strap I sent back. STAY AWAY FROM STRAPS CO! They delete bad reviews!!!

I was initially quite disappointed with the wristbands I had purchased as they did not fit our Fitbits.
Not only did they take them back, they sent me the correct bands with a very quick turnaround time.
They communicated with me on a regular basis and were most helpful and polite.
They did a great job. Thank you to Angela and the StrapsCo team!! Cheers!

Wow just read through a few reviews and aside from the fact that the straps are being mailed from Plattsburgh, NY and a fairly short ride from Montreal where this company is located it appears that someone may be avoiding duty charges. Trump is gonna get you.

I started off to make people aware the Fitbit Sport Bands comes in one size, really BIG and when I questioned it their reply was “Do Not Trim” …..well thats ridiculous. Ordered two bands separately and I have already trimmed the first. Waiting for the second to arrive. Guess I’m done with this company

I've purchased four straps from this company. Three of them broke and one of the ones they actually tried to exchange I received broken. Now they won't replace my most recent one that has broken. So basically every single strap I have purchased from them has broken either within 6 months or just over 6 months. I will never buy from this company again.

This is a valid review. I have spoken multiple times with Strapsco via email.

If I could give them "0" I would.
Their return policy is bogus. After I paid to return the watch bands, they deducted the return cost from my refund. The bands were return in the exact same state and packaging it was sent to me. I contacted them they refused to reimburse me. In today's world accountability and honesty is no longer a thing. It's only $7.00, that's not the point, it's the principle.

First is the durability of their products. I have purchased both silicone and the metal mesh bands for my Fitbit. Both faded so much that I literally had to throw them away. The silicone got so discolored on the edges and with minimal use that I did not want to wear them. I tried all of the various methods on the internet to clean and nothing worked. My biggest issue was a recent purchase of a stainless steel band that was almost 2 and 1/2 in too wide. I tried to return it and the first thing they said was that I can purchase a smaller one for an additional $10. They would just send me another band. Not only did this piss me off but what am I supposed to do with the first one, I'm just supposed to throw it away? Or am I supposed to find someone that can wear it and spend my time that way? It is incredibly wasteful and environmentally irresponsible to not take the product back so that it doesn't end up in a landfill. I wrote them and said the last thing I'm going to do is spend more money with you. This is, I believe, an overseas company and they barely can write legible English. I'm not racist but if I can barely understand your response, it's already off to a bad start. I would never purchase from this company again. If you are going to purchase, just know it is going to be low quality and it will look good for about 3 weeks. A total waste of money. I think they really ought to be driven out of business.

I ordered three straps. They were all crap quality. One broke the first day I tried to wear it. I went through the hassle to get an RMA and mailed them back before Christmas. Now 6 weeks later I have no refund and they’re claiming they didn’t get them back. I’m considering just doing a chargeback with my credit carrier at this point. Garbage product and shady customer service. (See their reply below for evidence of them again lying about my return and trying to offer me more of their junk instead of refunding me as a reputable business would have - and now here they are a YEAR later trying to reply to this review as if I still have the tracking slip. Save your money, they're a scam).

Ordered November 30th, package was mailed but the courier returned to send for unknown reason. Was delivered back to strapsco December 30th according to tracking but they’re being difficult and won’t refund me. I have been emailing them consistently and they’re denying my package was delivered back to them. I’m out $100 and they’re denying won’t do anything for me.

I should've read the reviews!!!! Ordered on 5 Jan 2025 and still haven't received my order. Emailed the company 3x and no response.

First of all, Strapsco advertises "hassle-free" returns, and they even charge extra for this service. However, it took over a week for me to receive my refund. They sent me the wrong product, and it was very difficult to get in touch with anyone from their customer service. After sending four messages, they finally responded and asked for pictures of the product. Nothing about this experience was hassle-free.

In the end, they refunded my money but stated that they couldn't replace the item because it was out of stock. I was looking for a replacement band for my Fitbit Versa 2, so this has been a disappointing experience.

STOP GUYS NOT WORTH THE HEADACHE QUALITY IS CHEAP AND DISGUSTING BASED IN CHINA TOOK 2 WEEKS FOR MY DRESS TO COME IT WAS NOT DENIM IT WAS A HORRIBLE THIN CHEAP MATERIAL WITH
STRINGS HANGING OUT

First I got a notification saying that my order didn't go through so I did it again. Saw I was charged twice tried to cancel one and was told I couldn't. So I mailed the second order back for a refund only to find out I had to pay to mail it back and that I don't get the shipping or insurance that they added on to my order in my refund so I ended up loosing $15 for an order I tried to cancel.

2 $50 straps (purchased $100 total), straps do not fit a standard watch. Strapsco are denying a return because I installed one of them to check fit. they claim they are used,
This company is a scam…. They have no idea of what customer service is.
Do not use this company under any circumstances

Dont do business with them. Watch strap disintegrated

Awful company. Bought a strap for my watch and it was way too big and also broke very quickly. I emailed them twice and they never responded. Terrible customer service!

Placed an order a month ago and I still didn't receive it. I contacted them multiple times and I received no response. This seems to me a scam business, if not then it a very bad business. I regret ordering from them.

Had store credit on my account which I had forgotten about from previous return. Subsequently placed 3 orders since that time; that credit was never applied to any of my future orders. Received an email from customer service recently stating I had 1 day (9/19/24) to place an order or lose my store credit which belonged to me. I explained the situation to them and Angela and Rebecca essentially told me too bad so sad. I had asked them how that credit should or could have been applied to any previous orders and they did not respond. Very shady business practice. Buyer beware!!

Great products, provide extra service as I requested extra things, response immediately

Terrible communication scam they don't do what they say no returns sent product back for exchange no returns they keep it.dont buy from them.scam terrible service.scam.