It took awhile to get it (ordered in Dec 2025, received video in March 2026, autograph April 2026), but I do understand having to work with the actor’s schedule, but everything was smooth, I did have... もっと見る
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レビュアーのコメントを見てみましょう
I love Streamily as a whole, everything I've ever ordered from them has been exactly what I've expected and they make me and my friends happy beyond words! I only rated four stars for this order becau... もっと見る
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I'm so happy with my many prints (unsure which one this review is tied to LOL)! Shipping/delivery may take a bit of time but communication is always helpful and the staff always seem proud of what the... もっと見る
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The customer service is spot on, emailed me back so quick each time. Received my Neil Newbon autograph day quicker than I thought and when Theo Solomons took ages they let me swap it for a signed Witc... もっと見る
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企業情報
当該企業による記述
Welcome to Streamily, where we transform ordinary moments into extraordinary experiences! At Streamily, we believe in the power of connection through shared passions and the joy that comes from engaging with the things you love. Our platform is more than just a streaming service; it's a vibrant community that brings fans closer to the creators and talent they adore. At the core of Streamily is a simple yet powerful mission – to bridge the gap between fans and their favorite talent and creators. We understand the profound impact that these connections can have on both sides, fostering a sense of belonging and creating memorable experiences. Our mission is to make these connections seamless, enjoyable, and accessible to fans worldwide. Streamily offers a unique opportunity for fans to directly interact with their favorite talent. Whether it's a live Q&A session, a personalized shout-out, or exclusive prints signed LIVE on a livestream event, our platform enables fans to go beyond the screen and engage in a meaningful way. We pride ourselves on providing a diverse range of content to cater to every interest. From anime and gaming, to on-screen talent and streaming artists, Streamily is a one-stop destination for fans seeking a variety of experiences. Whether you're a talent looking to connect with your fans or a fan seeking unforgettable experiences, Streamily invites you to join our community. Together, let's create moments that last a lifetime – because life's too short for ordinary.
連絡先
PO Box 348, 91367, Woodland Hills, 米国
- support@streamily.com
- streamily.com
3.8
ほぼ満足
276件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
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Disappointed
I have had nothing but bad experiences with this company and one specific talent. I ordered once, it was never completed had to demand a refund nearly five months later after no progress was made. Ordered again a year later (for the same talent), paid extra for priority signing only for the stream to be cancelled not once, not twice but THREE times (likely shaping up to be four at this rate as we still have no proper date yet). My print is still not signed and the status sits in limbo until this talent and streamily finally figure something out.
I ordered this print in Dec 2025. At the point of this review it is now April 2026. No print signed. No livestream. Little to no updates given.
I had to contact customer support directly for any info/updates and as much as they were friendly and willing to give me what info they could (honestly the two stars is ONLY because their customer service is friendly and does their best.) it doesn’t really help when I’m out $130 dollars for something that feels like it’ll never be fulfilled and can’t get a refund for (due to them now refusing refunds.)
A lot of the fault falls onto the talent who is offering the signings and not Streamily, however their denial for refunds feels scammy (especially in situations such at this) and frankly if the talent is unable to uphold their end (I’m talking multiple times, of course things happen. People get sick, need to reschedule etc…but more than twice is wild.) then some level of compensation should be offered, but it’s not. Five months waiting for a print to be signed with NO progress, little updates and zero compensation given, is just abysmal.
2025年12月22日
自発的なレビュー
Streamily からの回答
Hi Jess,
Thank you for taking the time to share your experience. We’re very sorry for the frustration and disappointment this situation has caused. Repeated livestream cancellations and long periods without meaningful updates are not acceptable, and we completely understand how discouraging it is to wait months with your order still unsigned.
We truly value your feedback. Situations like this highlight the gaps in our process, and we’ve recently implemented new internal guidelines designed to reduce repeated rescheduling, improve proactive communication, and ensure customers receive clearer updates when timelines change. While cancellations can occasionally happen, multiple delays without firm communication is something we are actively working to prevent going forward.
We also want to clarify that we can absolutely review an order for a refund if it has gone 90 days without being signed. We never want customers to feel stuck in limbo, especially after extended delays like the one you’ve described.
We would really like to look into your specific order and make this right, but unfortunately we aren’t able to identify your account based on this review alone. If you wouldn't mind reaching out to us directly at support@streamily.com, we’ll prioritize your case right away — whether that means arranging a refund or discussing next steps.
Again, we sincerely apologize for the experience you've had and appreciate you calling this out. Your feedback is helping us improve, and we’d welcome the opportunity to resolve this for you directly.
Best wishes,
Streamily Support
Name spelled wrong and video cut off in…
Name spelled wrong and video cut off too quickly. Quality of the photos was good.
2026年4月6日
Streamily からの回答
Hi Kasia,
We’re very sorry about the misspelling and the video being cut off — we understand how disappointing that is, especially for a personalized order. This isn’t the experience we want anyone to have.
We’re going to reach out to the talent and have this redone for you so you’ll receive a new print along with a properly completed video. We’ll also be contacting you directly using the information on your order to confirm the details and make sure everything is correct.
Thank you for bringing this to our attention, and we appreciate your note about the photo quality
Best wishes,
Streamily Support
Streamily からの回答
Thank you for sharing, Sophie!! We're so glad to hear you are LOVING your print!
Best wishes,
Streamily Support
Streamily からの回答
Happy to hear that, Nikki! 🙌
Thank you for sharing!
Best wishes,
Streamily Support
Will do this again!
It took awhile to get it (ordered in Dec 2025, received video in March 2026, autograph April 2026), but I do understand having to work with the actor’s schedule, but everything was smooth, I did have to contact Streamily twice for help, and they answered quickly. I’ll definitely do this again.
2025年12月7日
Streamily からの回答
Hi Kimberly,
Thank you for sharing your feedback! We're sorry to hear it took a while to receive your print and video. You are correct that working with a popular talent's schedule can be challenging, so thank you very much for your patience.
We're thrilled to hear that you received the answers you needed when you contacted us, and that you are happy with the print and the experience! 😊
Best wishes,
Streamily Support
Streamily からの回答
This is music to our ears, Maelena! 😊
Thank you for sharing!!
Best wishes,
Streamily Support
Would order from here again
Ordering the product was quick and easy. It arrived on time and wasn't bent or damaged in any way.
2026年4月4日
Streamily からの回答
Hi Anthony,
Awesome! We hope you love the print.
Thank you for sharing!
Best wishes,
Streamily Support
Streamily からの回答
Hi Rashod,
Wow! Thank you for sharing! We love hearing this. 🙌
Best wishes,
Streamily Support
I love it and I can’t wait to hang it…
I love it and I can’t wait to hang it up on my wall
2026年3月19日
Streamily からの回答
Hi Kristi,
That's amazing! We hope you found a great spot on your wall so you can look at it every day. 😊
Best wishes,
Streamily Support
Worth every cent
A little pricey overall, but worth every cent. With the fall of so many social media websites it was so great to be able to chat and interact with Jen Brown again. Highly recommend always.
2026年3月8日
Streamily からの回答
Hi Nat, Thanks for sharing!
We're so happy we could make this happen for you! 💕
Best wishes,
Streamily Support
Came in perfectly and I love watching…
Came in perfectly and I love watching Ama sign it on stream!
2026年2月24日
Streamily からの回答
Hi Veronica,
Thank you so much for sharing!
We're so excited to hear you are happy with your prints, and that you got to watch AmaLee sign them for you via livestream! 💕
Best wishes,
Streamily Support
If i could give 0 stars i would cause…
If i could give 0 stars i would cause it's very bad,I can't even track my order even if I place the order number it said "No package found" it was supposed to be signed the 20 of March and I ordered it the February 27. They don't even refund the whole thing they only refund 80$ that is not cool. Would not recommend at all,night be scams too
2026年3月25日
自発的なレビュー
Streamily からの回答
Hi Jess,
Because you have been communicating with our team via our HelpDesk for several days, we have addressed your concerns there. We have also explained how the "order search engine" works. This is not designed for tracking your package. It will update you on the various stages your order goes through before shipping.
We have not received a refund request from you, but we can absolutely process a full refund if you prefer not to wait for the talent to return the signed print to us.
If you have any other questions or concerns, we're happy to help.
Best wishes,
Streamily Support
Streamily からの回答
We're so happy to hear this! We hope the print will bring you much joy. 😃
Best wishes,
Streamily Support
Crispin Freeman
Great opportunity my only thing was that the talent was getting upset at this person named Islam because he took up too much of the time signing because he had too many long quotes and doodles requested.
2026年3月7日
Streamily からの回答
Thanks for sharing, Dom!
We're so happy you got to watch Crispin sign your order!
Occasionally, a quote is too long for a live event with many orders, or a doodle is too complicated for the talent to produce in the limited time available. But we're glad everything went well with your item!
Best wishes,
Streamily Support
Would recommend!
It was really great! :D I got it signed by the person I bought from, but I wish I could've gotten more emails for the shipping, so that is why it is a 4/5 for me. if you personally hate getting emails then you should totally buy!
2026年3月14日
Streamily からの回答
Thank you so much, Tori! We're so happy to hear that you love the print.
And we appreciate your feedback regarding the emails. We hear you! We have just implemented a new notification sequence. For any future orders you place, we will send you more frequent updates via email. (Not too many, don't worry 😉)
Best wishes,
Streamily Support
gyeomi crispin send in
this was my first time using streamily
i look forward to using this service again!
my satisfaction is through the roof!
2026年3月7日
Streamily からの回答
Thanks Alex! Our excitement about your experience is through the roof as well! 🙌🙌
Streamily からの回答
Thanks for sharing, Aiden! We're so happy to hear that! 😁
Streamily からの回答
That's awesome! 🦈🦈 We're happy to hear that!
Best wishes,
Streamily Support
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