Stripe レビュー 

After 5 years of collaboration, 40K euros each month, our account was suddenly blocked without notice (also blocking telephone and messaging). We have just received an email telling us that all payments for the last 12 days (20,000 euros) will be refunded to all our international customers, including paid invoices from our business partners and all purchases that have been made (once the product is consumed very few customers are inclined to re-pay and do not understand this story - we tell them it's Stripe but most of them do not understand - we would not understand if it did not happen to us). We have forbidden Stripe to proceed, have sent an official letter as per our lawyer, and will sue them if we do not see any relevant actions. Furthermore, all our payments are protected with 3D Secure. Before engaging with Stripe, be aware that they fall under the laws of countries that are complacent. Rates seem attractive but finally, the competitors with good comments on TrustPilot are far better and will assist you to grow your business well. Stay away from Stripe.

Ho una piattaforma di Corsi Online gestita con Teachable.

L'unico gateway selezionabile è Stripe.

In genere ha funzionato sempre tutto bene.

Ma a Novembre, a seguito di un cambio di intestazione, Stripe mi ha inviato un Payout di oltre 7500€ sul conto, mettendo però il nome beneficiario sbagliato.

La mia banca (Unicredit) ha dovuto rimandargli indietro il bonifico. Da lì ho comunicato a Stripe il problema, e mi hanno risposto che non erano in grado di tracciare il pagamento tornato indietro.

Ho addirittura ottenuto da Citibank (la loro banca) una conferma che i soldi gli sono tornati indietro (con tanto di numero transazione e beneficiary id), ma nonostante tutta la documentazione ufficiale fornita, dopo tre mesi, Stripe continua a negare di essere in possesso dei miei soldi, per il semplice fatto che il pagamento non è stato automaticamente reintegrato sul mio account.

Sto per denunciare il CEO di Stripe per Frode e Appropriazione Indebita di beni. Trovo scandaloso che un'azienda che come unico lavoro ha quello di trasferire e proteggere i nostri soldi, abbia un servizio clienti che se ne infischia in questo modo. Surreale. Dei veri e propri ladri.

Very poor service from this company - In fact I would go so far as to say fraudulent. I sold a couple of high value items - £961 on F/B Marketplace which required the items to be delivered. I eventually set up payment via F/B with their payment provider 'Stripe' which was not easy and unfortunately I did not read the reviews on Trustpilot first (Big mistake). The two orders were paid for, items posted, with tracking provided, then two days later I get an email from Stripe stating "You transaction is being disputed as fraudulent by HSBC UK". Bearing in mind that both payments were accepted via 'Stripe' as 'Normal activity' I then go through the process of submitting all of my evidence to prove otherwise, to then be informed " Thank you for completing our verification process. Unfortunately, after conducting a further review of your account, we’ve determined that we still won't be able to accept payments for your facebook marketplace account moving forward". This, because one of the two payments has been disputed by a fraudulent buyer intent on receiving their money back at my expense. I have now been informed that I will not receive payment and that my customers will be refunded. Surely this cannot be legal as I am still awaiting the outcome of the case from the fraudulent buyers bank. PLEASE AVOID THIS COMPANY AT ALL COSTS. As you are very likely to be left out of pocket. Please answer me this - Why is the seller the one to be out of pocket when Stripe are working on the sellers behalf to take payment and ensure that this doesn't happen or at the very least, work with you to resolve the issue? VERY POOR PRACTICE

Bad and useless services, never and never use stripe

Stripe suspended our account and has blocked our funds in their custody - approx. $3,500, without warning and without recourse. They are refusing to pay us back and/ or to refund the underlying transactions. We are in limbo for more than 2 weeks now and have no visibility on how this will be resolved.

What happened?
We are a hotel operator and recently changed our channel manager to Beds24, which comes with an easy integration with Stripe. We activated an automatic charge of Virtual Cards for reservations done via Booking.com. Unfortunately Beds24 automatic system had a bug (they fixed based on our case) and they tried to charge VCs with a wrong info (no charge was actually made and these cards were "ours" anyway). Because of this, Stripe blocked our account and balance for over 2 weeks now. They argued we are a high risk business and that we violated terms and conditions. However we have 0% disputes, 0 dispute count, 0% high risk transactions by they own measures on the Dashboard. Most of the counterparties on these transactions are Booking.com and Beds24. Both reputable, global organizations that supported our case directly with Stripe. We also provided backup reservations forms and correspondence for all transactions... Nothing helped. Of course, there is nobody you can talk to on the phone. All communication is done by email and having to restart discussions with different customer service reps.

In short, please be aware that:
1. Stripe Can and Will seize your funds without warning and at their full discretion
2. You have nobody to talk to in such a case. Expect boiler plate and superficial emails from Stripe customer service.
3. This can happen to the most "vanilla" business in hospitality on fully documented and undisputed transactions with counterparties such as Booking.com...

Oh, by the way, in addition to support email, we already wrote to "heretohelp" email and got the same boiler plate reply. They are not there to help.

Dear Readers,
Before I also read comments and see that "Stripe blocked my account without a reason"... and like that, I have not believed the comments but I trusted them and think that they will not do it for me, but they did, they blocked my account, because of an unauthorized charge, I sent to review, they send "because of higher risk you will not use Stripe" as a reply. I have been using Stripe almost 1 year and I have accepted 600+ payments through Stripe, so think that if they did it to me(old user) what they can do for newcomers. DO NOT USE PLEASE.

So they will refund 942 pounds to the customers who they received their product already. And remaining part will be hold on my balance, but I will not take it. AND IT WAS A VERY BAD EXPERIENCE FOR ME I DO NOT ADVISE STRIPE TO USE.

This is a fraudulent company that will expose your business to risk.

I received a payment from a client who ordered goods to be made. Once we made the goods the client decided they wanted to cancel the order which stripe automatically granted leaving us having paid for labour, materials and shipping. When we contacted Stripe to explain this, they told us that they do not review evidence and could do nothing to stop the reversal. In short they exposed us to a lot of risk without warning and we now have to cover the bill ($15K).

The worst customer experience I’ve ever had with any company ever. Copy and pasted responses from numerous representatives without a single one reading anything prior to their correspondence. The fact that they are able to operate within the UK is farcical. Avoid at all costs.

Holding nearly £800 of my money due to a fraudulent transaction made on my site ? How am I meant to stop that from happening… luckily was recommended to a actual uk company who helps my business move forward and not limit me.

Horrible they hold your money for a week for first transaction for KYC. you F**** C***S if you do not approve some do not accept to take payment until you verify their KYC. No I am strandded with A** HOLES. FCA should strip their license out.

Agree with everything that has been written. Awful company 25% reserve placed they are holding 29k of our money, never in all the years of working with them have any disputes or refunds come anywhere near 29k. Completely ridiculous. These orders have been delivered and completed and they are holding the money putting strain on our cash flow. Will be closing the account ASAP.

Utilisé en tant que vendeur fonctionne comme mentionné. Et rarement de problème même depuis l'apparition du 3D Secure.

We had 19 chargebacks from a total of 8254 customers. Stripe decided to keep back 25% of our total gainings due to 19 chargebacks. We worked with stripe for 3 years now and never had any issues. Its impossible to reach the support they just repeat their policies to you without answering your questions. Im looking for another payment gateway now. Does anyone have recommendations?

Compte Stripe bloqué avec un gros montant bloqué pour 3 mois ! C'est du n'importe quoi
Service client incompétent et inexistent

My retail business received two different orders (and payments) via STRIPE, six months apart, from the same customer.

No issue with the earlier one.

The later one we shipped immediately, using ROYAL MAIL SIGNED FOR. This time, the shipping address specified via STRIPE, was different from the billing address (the two addresses were the same for the first order, and the same as the current billing address). Royal Mail confirmed delivery and we have what appears to be the customer's signature on the electronic confirmation of delivery.

A few weeks later, we hear from STRIPE saying the customer claims not to recollect the transaction. So we provided proof, including the IP address used for the order (STRIPE already had that), the invoice, the proof of delivery, that it was a repeat customer, the photograph we routinely take of the packet contents and box before we seal it, etc. Note this customer was happy to accept the packet.

Next thing, we hear from STRIPE that our proof has been rejected, and they not only take back the money but additionally a £15 charge from the customer's bank and their own charge.

We phoned up and STRIPE Customer Services conceded we had done nothing wrong, had not failed to do anything we should have, but washed their hands of any responsibility, chance of appeal, help etc.

We are now faced with using Moneyclaim Online against this bold thief, who is not picking up the phone.

But STRIPE was totally useless and did nothing.

Unless STRIPE fix this immediately with us, we are cancelling all outstanding STRIPE-funded customer orders and removing the STRIPE payment option from our website in our monthly update.

Mon compte a été bloqué, je représente une association de musique et on organise des concours qui reversent des prix, des diplômes aux musiciens après évaluation d'un jury international. Cela existe depuis des siècles...Ils nous ont bloqué pour le prétexte suivant "nous ne sommes pas en mesure d'accepter des paiements pour des paris, dont les sports virtuels et les jeux de hasard". Or c'est tout le contraire que nous sommes...En 2018 ils ont étés très contents et n'avait rien signalé alors qu'on avait eu environ 200 candidats. Donc...j'ai fait appel mais qu'importe la décision je vais essayer de trouver une plateforme plus sérieuse ou revenir au bon vieux virement bancaire.

Anche io ho usato stripe... Mi dicevano è il miglioreeee!!! O caxx
Da un giorno all altro mi bloccano il conto dicendo che non sono ingradi di gestire pagamenti ad altro rischio. Bloccano fondi dei clienti insomma un casino totale. Pessimi... Deluso e amareggiato!

We recently had a customer purchase a service from us for £8000. The customer turned out to be a fraud and went to Stripe and said they never authorized the transaction. Stripe handed the money back to the customer without contacting us or investigating. Now we are £8000 in the hole thanks to Stripe!

Please be very cautious when you sign up with stripe, if like me it could end up being a very expensive unpleasant experience. After accepting our company ( we have been trading successfully for over 15 years ) they processed payments ( thousands of pounds ) then for some undisclosed reason they decided our company was high risk and proceeded to refund all successful payments even though we had provided tracking details to prove the orders had been delivered ! To top it off they still want me to cover the card transaction costs ! It’s literally like being mugged ! And the worst experience I have ever had with any bank / payment processing company in 25 years of working in the online retail industry.
Please avoid and go with reputable company that actually have support on the end of the phone and who won’t rob you blind !