Stripe レビュー 

No reply from customer service team after holding 5k pounds in the stripe.
They decided to close account on 17th April and in the first email it was mentioned that customers will be getting refunded on 22nd April, but no reply from past 2 days from customer service, no refunds has been made to customers, I am not able to access any of the funds stuck in the stripe account. Not getting any reply from their emails now, seems nobody cares in this company about their customers. It's not small amount, its 5000 pounds they are holding and not refunding to anyone for more than a week they are still holding it. Worst payment system to use it. Avoid it at all costs.

I dont know how and who gave them 5star ratings

My attempt to create an account with Stripe was met with unforeseen difficulties, as my application was declined without explanation. Given my limited expertise in IT matters, I reached out via email multiple times requesting a phone call, as no direct calling option was available. Unfortunately, the lack of responsiveness and apparent indifference to new client concerns left me dissatisfied. Consequently, I cannot in good conscience recommend this platform. I would advise exploring alternative payment methods such as Skrill and Square, which may offer more responsive customer service and support for new users.

My son opened a stripe account and his customer page and his customer paid over £3000 into for services supplied. Stripe then closed the account down and the money apparently was reissued to the customer. The customer says they have not received the money and my son now is out of pocket. They have no proper contact and god knows where the money is now. I have had to lend mys son the money because he was relying on the money from stripe. Terrible company seem to be just taking peoples money and closing accounts down for no reason. Can’t even talk to them to find out what is going on. No stars if I could.

The complaints department is not fair at all, they only delay the process and pretend they have no authority. It is recommended that anyone using a virtual card check to see if the card issuing bank is Stripe Payments. I've really had enough. No emergency plan

Je partage également ma mauvaise expérience avec Stripe, qui semble avoir mis en place une stratégie pour retenir l'argent des clients et des vendeurs utilisant leur plateforme. Ils bloquent les fonds et envoient des messages aux clients débités, affirmant que le vendeur a bien reçu l'argent. Parallèlement, ils informent le vendeur que le client n'a pas donné son consentement pour ce paiement et leur promettent un remboursement, tandis que l'argent demeure retenu par Stripe. Cette situation laisse le vendeur et le client se débrouiller avec les litiges. Ces pratiques ont conduit quelqu'un à être agressif, à cause de cette manipulation de la part de Stripe. Je prévois de documenter tout cela dans une vidéo.

D'accord, je vais intégrer ces éléments de façon claire et directe dans le message.

À l'attention de l'équipe de gestion des risques de Stripe,

Je vous adresse cette communication en tant que mesure finale avant de procéder à des actions plus conséquentes, suite à la rétention prolongée et, selon moi, infondée de fonds sur mon compte Stripe (référence acct_1MinYxBVRXJkH7JG). Après une période de quatre mois pendant laquelle ces fonds ont été injustement immobilisés, et au cours de laquelle seulement deux litiges ont été soulevés et résolus, je me vois confronté à une situation où Stripe continue de retenir mes fonds sans aucune raison valable.

Il est inadmissible que, après une période amplement suffisante pour identifier et résoudre tout litige potentiel, Stripe choisisse de se prévaloir de son paragraphe 5.6 pour s'approprier des fonds qui me reviennent légitimement. Cette démarche s'apparente à un acte de vol, privant mon entreprise de ressources nécessaires à son fonctionnement et à sa croissance.

Je suis particulièrement indigné par la qualité du service client qui, par ses réponses automatisées, fait preuve d'un désintérêt flagrant pour les problématiques sérieuses de ses clients. Il est évident que le support, en se cachant derrière des réponses formatées et impersonnelles, ne manifeste aucune intention réelle de résoudre les problèmes présentés.

À moins d'un réexamen sérieux et d'une libération immédiate de mes fonds, je me verrai obligé d'entreprendre les actions suivantes sans plus attendre :

Consultation Juridique : Mon avocat spécialisé est prêt à évaluer toutes les démarches légales nécessaires pour assurer la restitution de mes fonds.
Communication Publique : Je m'apprête à divulguer mon expérience sur les réseaux sociaux et autres plateformes professionnelles, dénonçant ainsi les risques inhérents à l'utilisation de vos services.
Mobilisation Collective : Une coordination avec d'autres clients lésés par des pratiques similaires est en cours pour envisager une action collective.

J'insiste pour une réponse personnalisée qui témoigne d'une réelle prise en charge de mon cas et non d'un simple traitement automatique qui, jusqu'à présent, ne fait qu'illustrer un manque de considération pour les conséquences graves que de telles pratiques imposent aux entreprises de vos clients.

Dans l'attente d'une action immédiate et significative de votre part, je vous remercie de l'attention que vous porterez à cette ultime demande.

Valutata 1 stelle su 5
25 minuti fa
LA TRUFFA È SERVITA
La truffa è servita... Mi ritrovo nella stessa situazione di molti... Account bloccato con migliaia di euro sopra con motivazioni che rasentano il ridicolo..... Dicono che i clienti non hanno autorizzato i pagamenti.... Per scrupolo contattati uno ad uno i clienti e mi dicono che non hanno assolutamente contestato nulla.... Adesso tra 10 giorni li ricontatto per vedere se hanno ricevuto in dietro i soldi, altrimenti sarò felice di portare questa banda di poco di buono e TRUFFATORI in tribunale... NEL FRATTEMPO STATE ALLA LARGA DA QUESTI SOGGETTI.... P. S.. se qualcuno volesse unirsi mi trovate su Telegram @SAVIOGA

Absolutely shocked by their false payment / pay-out terms and inability to resolve this and to add to this, they dictate to you your ability to receive your payments. Making their customers wait 7 days for the money that belongs to them. This is false advertising at the highest level. You cannot communicate that your first payment takes 7 days and then there after your payments will take 3 days and not stick to that term and when contact about a payment not being made on those terms, telling your customer that there is nothing that can be done and the payment terms change only once your account is reviewed which is poor customer practice! Any business these days relies on customers paying their invoices timeously so that they can pay their suppliers, but not STRIPE - They keep your money and decide when to pay you out............... Thereby reducing a companies ability to operate efficiently.
DO NOT USE THIS COMPANY TO ASSIST WITH PAYMENTS Rather go with a trusted, truthful Financial institution that does not mislead you!

Disgusted with company, refused to give me feedback on own account.

After following there guidelines, they still closed my account. 3 accounts I had with them for 2 yrs, and this is how you treat your customers, would never use again

They have withheld my money for four months now one minute they promise to pay me my money on a certain next minute my bank account is suspended (never was and no changes have been made to my bank account) then told me to update details and I will get my pay out in 48 hours and yet to receive nothing I called the company and was promised to get a call back. It's been an absolute nightmare imagine a business not paying them their fees!

They've allowed a 3rd party (Xero) to access and create a new account in Stripe without my permission so now I have 2 Stripe accounts and 2 daily payouts. Why did you allow a 3rd party to gain access to my accounts without my permission!

Same as others -;What a joke, closed my account after 3 days of it being opened. No transactions have been made and they are saying there has been unauthorised payments so they’ve closed the account. I provided all documentation - business license, bank accts, photos of inventory, receipts from suppliers, address verification, phone verification, photo and ID verification. NOT in a prohibited or high risk category.

Total morons, total waste of time.

Even worse:
I gave Stripe all my documents: proof of inventory, invoices from suppliers, business license, verified phone, address, email, and did passport and selfie, which they now have all this information on their system. I want all my info permanent wiped from their servers. Which I'm sure will not happen. Beware of using Stripe.

totally scammer . I was so regret to use them . They completely close my account claiming customer did not authorise the payment . I have spoken to all my customer and they all confirmed that they are happy with my service and no issues at all. They now holding £17K from us and leave us in a dark.

Bonjour, Stripe m'as bloquer mon compte le 9 décembre 2023 sans raison alors que je n'avais aucun litige, je n'ai jamais eu de problème avant pourtant, j'ai réussie à le faire débloquer par l'intermediaire d'une Insider, le compte à était débloqué le temps que l'argent en suspend arrive sur mon compte, plus jamais je n'utilise Stripe, c'est à fuir !!!

Si des gens on besoin contacter le sur telegram @Stripeinsider je n'ai rien à y gagner mais ça ma bien sauver la vie

Hello .
This is our reply to stripe who we contacted and said they would try to review our account but did not

It’s okay as stripe has closed our account why we have no idea we are a 4.5 star company where stripe are 2.5 we sent all our accounts through which look amazing and we have over 100k in bank which we also sent over . But it is fine we have plenty options and have went with worldpay . I have a feeling once stripe lose a couple of major accounts looking at your reviews stripe will struggle and be no more . Anyway good luck as soon you will have 1 star 🌟 across the board . They will be laying off staff soon I assure you . We will update our review to tell the world how bad you are in depth . Anyway good luck stripe you will need it .

87.376,30€ BLOCCATI PER MESI E MESI (4 MESI) OGNI 2 MESI RIMANDANO LO SBLOCCO E SE LI TENGONO IN TASCA PER UN LORO PARAMETRO DI RISCHIO SENZA ALCUN FONDAMENTO E PIU' CHIEDO SPIEGAZIONI PIU RISPONDONO CON EMAIL COPIA INCOLLA. PAGO DA ANNI FIOR DI COMMISSIONI UNA VERGOGNA E TUTTORA NONOSTANTE STIA UTILIZZANDO IL LORO SISTEMA SI ARROGANO IL DIRITTO DI DECRETARE VITA O MORTE DI UNA ATTIVITA' E NON E' POSSIBILE DIALOGARE CON NESSUNO. E' UN INCUBO AD OCCHI APERTI, NONOSTANTE LE DIFFICOLTA' DI TUTTI I GIORNI E L'IMPEGNO, ARRIVANO QUESTI E TI METTONO NELLE CONDIZIONI DI FALLIRE. UNA VERA E PROPRIA LOBBY.
FARO' UN ESPOSTO E MI STO MUOVENDO CON L'AVVOCATO.

Strip Close my account 120 days ago
And sent to me email that my money will be hold for 120 days and after 120 days they will send to me my money to my bank

After 120 days ended I sent to them email but their replay was

Thank you for bearing with us. We've taken this opportunity to review your account again. Unfortunately, we have nothing further to add to what was said in previous emails. If a balance still remains in your account after eligible payments have been refunded, it will not be made available to you. This is in accordance with Section 5.6 of Stripe Payments Services Terms. We're sorry that we can't be of any further help to you.

How come ? You said that you not will refund ? Just hold 120 days ? And after hold you will send my money to my bank ?

hello, they told me that I don't meet terms and conditions and after an additional audit they can't support me as a company and that I have too high a risk for them, I've passed these audits before and I don't see it as a fair thing that now my money is stuck inside. It's 18k with 3 in reserve that was used to cover future disputes. I don't agree with this decision and I'm willing to put a lawyer on it because I don't see it as a fair thing.

DO NOT USE STRIPE THEY HOLD YOUR MONEY AND YOU CANNOT ACCESS IT. We held an event over Christmas have had no complaints or refunds requested and Stripe are holding 25% of my money for 3 months.

Initial Compliance and False Hope (Sept 2023 - Jan 2024)

Stripe's Initial Request for Information (September 28, 2023): Stripe sought additional details about our business for compliance, temporarily suspending our payouts.

Our Comprehensive Response: We provided detailed information about our products, marketing strategies, and logistics, fully complying with Stripe's request.

Account Reactivation (October 1, 2023): Stripe reactivated our account, recognizing our compliance, which initially seemed like a positive development.

This early interaction with Stripe created an illusion of understanding and support for our business operations, which was dramatically disrupted by their later actions.

2024: Crisis Intensifies Despite Account Reopening

Enhanced Holiday Marketing Efforts: Our increased advertisement spending resulted in significant sales growth.

Unexpected Account Closure (January 1, 2024): Despite adhering to the vetted business model, Stripe abruptly closed our accounts at the height of our holiday sales without any prior warning or clear explanation.

Account Re-Review and Reopening (January 8, 2024): After considerable effort and communication with Stripe, our account was re-reviewed and reopened. The reason given for the initial closure is as follows:
“It looks like some transactions on your account were misidentified as unauthorised, which led us to close your account. This was a mistake on our end, and we've just re-enabled your account. We're very sorry….”

However, this has not resolved our issues as our funds remain inaccessible since January 1st.

The Vicious Cycle Continues..
Chargebacks and Fund Delays: The initial account closure by Stripe initiated a damaging cycle of chargebacks, leading to further delays in fund access (which we still do not have!).

Broken Support System: Our repeated attempts to seek help through Stripe's support channels, including emails to “heretohelp@stripe”, were met with automated, unhelpful responses, showcasing a deeply flawed support system.

Ongoing Financial and Reputational Damage: The continual delay in accessing our funds, coupled with the increasing chargebacks, poses a severe risk of liquidation for our business. It also threatens to blacklist us from payment processors and erodes the trust of our customers.

Government and Regulatory Bodies: Ineffective Response
UK Government - Small Business Commissioner's Liz Barclay’s Response: "I understand that this too will have a negative impact on your cashflow. Since these practices were first brought to our attention in the summer, we have been gathering complaints and experiences, and have raised our serious concerns with Minister for Small Business and his Office. However, currently there is no legislation that allows us to act on your behalf" - This response highlights a complete lack of legislative support for UK businesses in our situation.

Financial Conduct Authority's Neutral Position: The FCA maintained their stance of impartiality, offering no direct assistance or intervention in our dispute with Stripe. Their advice was for us to consider business loans, a suggestion that does not address the immediate issue with Stripe.

Immediate Need for Fund Release: We reiterate our urgent appeal to Stripe to release our withheld funds to prevent our business from irreversible financial damage. The lack of access to these funds severely hampers our ability to fulfill customer orders and sustain operations.

Call for Reform: This ongoing crisis underlines the need for UK regulatory reform to protect small businesses from arbitrary/automated decisions of large payment processors.

In conclusion, despite Stripe reopening our account, our crisis persists. We find ourselves in a destructive financial loop, exacerbated by Stripe's ineffective support system. Continual responses of 'under review' have led us nowhere, deepening our financial distress. Repeated attempts to reach out to 'heretohelp@stripe' result in automated, non-assistive replies, edging us closer to potential liquidation and the threat of being blacklisted by major payment processors. Stripe's conduct, reminiscent of a corporate-style social credit system, leaves us powerless and jeopardizes our directors' future entrepreneurial endeavors, especially with the looming risk of being barred from Visa/Mastercard networks due to Stripe’s actions and the incoming chargebacks caused by the delays. Such practices are in stark contradiction to the Financial Conduct Authority's (FCA) regulations, highlighting an urgent need for stronger regulatory measures to safeguard small businesses against such unchecked and consequential decisions.