Still early days of owning the chair but Carmona Chair was delivery precisely as promised. It was really easy to assemble as promised and looks and feels very good quality. Customer Service kept me... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Arrived in perfect condition and on time. It looks lovely and is well made BUT it’s super firm so really quite uncomfortable, the perils of buying a chair online!
Lovely item and really pleased with purchase but would really like to commend their customer services as above and beyond. Would happily recommend.
Fantastic armchair, well finished and full of character. If I could add some constructive comments, they would be: -a thicker back for extra comfort -a higher back. My husband is 5.8 feet and he fe... もっと見る
企業が回答しました
企業情報
当該企業による記述
Established in 2021, we at Stunning Chairs are a leading provider of exquisite and elegant chairs that elevate the aesthetics of any space. With a passion for design and a commitment to quality, we have built a reputation for delivering exceptional furniture that combines style, comfort, and functionality. We focus on distinctive designs — from bold patchwork pieces to classic wingbacks, swivel chairs, recliners and coordinated chair-and-footstool sets — all selected for style, comfort, and everyday practicality. With a customer-focused, no-nonsense approach, we aim to make buying a standout chair online simple, transparent and reliable.
Statement Chairs Delivered in 2-3 Days
当該企業による記述
- Design-led chairs without high-street mark-ups
- Standout, design-led chairs at genuinely competitive prices. By selling online and keeping overheads low, we offer distinctive styles without the high-street price tag — without compromising on quality or comfort.
- Try & Decide in 30-Days
- Take your time to make sure it’s right. You have 30 days to set up your chair at home and decide — return it within that period if it’s not the perfect fit (as-new condition).
- 1-Year Included Warranty
- Every chair comes with a 1-year manufacturing warranty as standard, giving you reassurance that your purchase is covered against production faults.
- 7-Day Sales & Customer Support
- 7-days a week support by phone, email and live chat for clear advice before you order and support after delivery. Free fabric samples available to check colour and texture at home.
Free 2-3 Day UK Delivery
Quick, easy, boxed doorstep service
In stock and ready for fast delivery across the UK in 1–5 working days maximum. Optional assembly service available for elderly or disabled customers, or anyone who prefers a premium, hassle-free setup.
連絡先
Limited time chair sale now on
4.6
優良
800件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 91％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stunning Chairs からの回答
Hi Richard, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with the quality of your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!
Great chairs i have three now and all…
Great chairs i have three now and all amazing would recommend to anyone 😊
2026年10月2日
Stunning Chairs からの回答
Hi Dorothy, we are delighted to hear that you are pleased with your recent purchases! Thank you for taking the time to write your lovely feedback, recommendation and 5* review!
Independent Engineer gives wrong assessment faulty chair
My partner has arthritis and needs a chair that can help him get up easily. We bought a chair six months ago. Easy to assemble. I noticed it was starting to lean to one side and then saw the leg of the chair had moved outwards. I screwed it back into the right position but ended up having to do this every evening. I contacted Stunning Chairs and they sent over an independent Engineer from Emmiera Group. He looked at the back of the chair and then I realised it was happening because the side of the chair had become disconnected from the back frame. He did notice the back leg but I told him it did that automatically every day. He then left and wrote a report to Stunning Chairs that the side of the chair had become disconnected because I had not screwed on the leg of the chair properly. Stunning Chairs then wrote to me to say that it was not a manufacturer's fault and thus I wouldn't get a replacement. I explained the leg of the chair was as a result of the broken chair not the other way around. We have now lost the money and can no longer use the chair. It was 'the independent expert's' word against mine. Stunning Chairs chose his wrong assessment over my honest account.
Update: the reply to my review confirms a complete lack of accountability through the ‘doubling down’ response. Not a good look.
2026年10月5日
自発的なレビュー
Stunning Chairs からの回答
We categorically reject the accusation that we unfairly favoured an engineer’s opinion over the customer’s account. Suggesting that a professional assessment was dismissed as incorrect simply because its findings did not align with the customer’s own interpretation is unfounded. The engineer was appointed to provide an independent, professional assessment, and we relied on their findings rather than speculation or assumption. It is wholly unreasonable to imply that the assessment was invalid simply because its conclusion was unfavourable to the customer. The findings identified incorrect assembly, which is not, in itself, evidence of a manufacturing defect. We stand firmly by our decision, which was based on professional evidence and a fair investigation, not bias or disregard for the customer’s account.
Beautiful chair and very comfortable
Beautiful chair and very comfortable. It highlights the room. Service was very quick, the chair was with us within 3 days of purchase. The limited amount of assembly was easy. All-in-all a great chair for a great price, would definitely recommend.
2026年10月1日
Stunning Chairs からの回答
We are thrilled to hear that you had a great experience with us and our 3rd party courier! We are also delighted to hear that you are pleased with the comfort and quality of your recent purchase! Thank you for taking the time to write your wonderful feedback, recommendation and 5* review
Stunning Chairs からの回答
Hi Carys, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!
Stunning Chairs からの回答
Hi Anthony, thank you for taking the time to write your wonderful feedback and 5* review!
Just what the name of the app is…
Just what the name of the app is Stunning Chairs that is what I received
My second purchase in the last couple of months
Very happy customer
2026年9月17日
Stunning Chairs からの回答
Hi Mags, we are delighted to hear that you are pleased with your recent purchases! Thank you for taking the time to write your lovely feedback and 5* review!
A beautiful chair at a reasonable price…
A beautiful chair at a reasonable price and first class service. Super fast delivery.
2026年9月29日
Stunning Chairs からの回答
Hi Anya, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!
The chair is lovely and I was kept up…
The chair is lovely and I was kept up to date with my delivery. The delivery did get changed but it came on the time that it was changed to. Lovely product and good service.
2026年9月16日
Stunning Chairs からの回答
Hi Ashley, we are thrilled to hear that you had a great experience with us and that you are pleased with your recent purchase! Thank you for taking the time to write your lovely feedback and 4* review!
Lovely looking chair nice colour just a…
Lovely looking chair nice colour just a little firm not as comfortable as I thought hopefully it will soften
2026年9月28日
Stunning Chairs からの回答
Thank you for your feedback! As the chair is brand new, it may need a little more time and use to soften and become more comfortable. We hope you enjoy it more as it settles in!
Great chairs - Value for money
Great chairs, value for money.
Had problems with delivery but customer services were great, communication was constant so no complaints!
2026年9月14日
Stunning Chairs からの回答
Hi Alison, we regret to hear that you had a negative experience with our 3rd party courier, but we are thrilled that our customer service team were able to resolve the issue. We are also delighted to hear that you are pleased with your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!
I’m very happy with the chair which…
I’m very happy with the chair which arrived as promised. The drivers were helpful and careful and the chair looks great.
2026年9月25日
Stunning Chairs からの回答
Hi Janet, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with your recent purchase! Thank you for taking the time to write your wonderful feedback and 5* review!
Very quick delivery and the chair is…
Very quick delivery and the chair is beautiful and very comfy
2026年9月25日
Stunning Chairs からの回答
Hi Paula, we are thrilled to hear that you had a great experience with our 3rd party courier and that you are pleased with the comfort of your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!
Broken chair leg
One of the legs broke on a chair purchased 18 months ago. I was helped straight away and new leg sent out straight away. Very good service.
2026年9月17日
Stunning Chairs からの回答
We are delighted to hear that you had a great experience with us and our lovely customer service team! Thank you for taking the time to write your wonderful feedback and 5* review!
Stunning Chairs からの回答
Hi J, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!
Stunning Chairs からの回答
Hi Mike, we are delighted to hear that you and your wife love your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!
Perfect
Quick delivery, well packaged and easy to assemble. I am very pleased with my chair it's well made, very comfortable and is perfect for where I wanted it for. 👍
2026年9月21日
Stunning Chairs からの回答
Hi Susie, we are thrilled to hear that you had a great experience with us and that you are pleased with the quality and comfort of your recent purchase! Thank you for taking the time to write your wonderful feedback and 5* review!
Stunning Chairs からの回答
Hi Steve, thank you for your lovely feedback and 4* review!
Not delivered!
Unfortunately the delivery never arrived... it was all going so well, DHL let them down badly and then I was offered a refund rather than delivery - which meant completing a lost form and backwards & forwards on email... such a shame as the items look great but never received anything - be aware of the delivery T&Cs I have not had a refund confirmed yet so no money and no chair!!
2026年9月22日
Stunning Chairs からの回答
We’re sorry that your delivery did not go as planned. Unfortunately, the delivery issue was caused by our 3rd party carrier, and we appreciate how frustrating it must have been to experience delays and additional correspondence before the matter could be resolved.
We’re also sorry to hear that you found our delivery terms and conditions unclear. We’d genuinely appreciate some clarification on this point. If you could let us know which part of our T&Cs you found incorrect or confusing, we would be happy to review this and make sure the information is as clear as possible for customers.
We’re sorry that you did not receive the chair and understand your disappointment with the overall experience.
Without doubt the worst customer…
Without doubt the worst customer service in the history of shops opening. There's no point in writing it all down as nobody on this planet would believe it. It's a scam company from the start. Run while you can! In respect to your reply, the customer, ( being myself has not kept the chairs ) and donated them to charity, as there was no hope of ever recieving my money back for second hand delivered goods. Don't take it from me , read other very disatisfied customers
2026年9月21日
Stunning Chairs からの回答
We strongly reject the accusation that we are a “scam company.” This is entirely untrue and not supported by the facts.
Both chairs supplied were new products. Packaging can differ where boxes have been damaged or reinforced, and boucle upholstery can appear flatter after being compressed during packaging and transit.
We responded to the concerns raised, reviewed the photographs provided and requested further evidence to allow us to properly assess the issue. Following our correspondence, the customer chose to keep both chairs.
We are happy to address genuine concerns, but it is unfair to label our business a scam based on an unsubstantiated assumption that a chair was previously used.
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